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关于柳树小屋旅舍的点评

2.5 out of 5
柳树小屋旅舍
1015 S Harbor Boulevard, Fullerton, CA

点评

6.8
10 分 - 超赞。85 条好评，共有 299 条点评" "
8 分 - 还可以。77 条好评，共有 299 条点评" "
6 分 - 一般。44 条好评，共有 299 条点评" "
4 分 - 很差。32 条好评，共有 299 条点评" "
2 分 - 糟糕。61 条好评，共有 299 条点评" "

6.8/10

清洁度

7.0/10

员工和服务

7.2/10

服务设施

6.4/10

住宿条件和设施

7.6/10

环保

点评

4/10 很差

Tiburs

不满意：清洁度、员工和服务、住宿条件和设施
Not to the standars
2024 年 3 月入住 1 晚

10/10 超赞

sancho

2023 年 12 月入住 1 晚

2/10 糟糕

Edgardo

不满意：清洁度、住宿条件和设施、客房舒适度
Awfully
For the price i could of rented a better hotel, the room smell old and the blanket was old with cigarettes burn. One of the bath towel had a whole the size of a silver 50 cents coin maybe even bigger. I would never booked this place again 😪 even if it was my last resort
2023 年 12 月入住 1 晚

2/10 糟糕

robert

不满意：住宿条件和设施，清洁度
Hooker in the room next to mine, rooms are gross and smell like cigarettes.
2023 年 11 月入住 1 晚
WTL 于 2023 年 11 月 25 日 的回复
Not only is it rude to assume such a thing, but we don't tolerate that here (hookers). Whether your accusations are true or not, if you had an issue with your neighbor being too loud you should have notified the front desk immediately and the situation would have been handled right away. As for the room smelling of cigarettes, when you request non smoking we do our best to accommodate but it is not guaranteed since we have a limited number of non smoking rooms. You were told before you checked in that we had no non smoking rooms left and you choose to keep the reservation and you signed your reservation sheet confirming that you were notified. Once you entered your room, if you then realized it was to strong for you, again, you should have notified the front desk and we could have either tried a different room or given you a full refund. We have someone in the office 24hrs a day to assist our guest no matter what time it is. How can we help you If you don't tell us that something is bothering you?We are truly sorry for your unpleasant stay and hope that maybe you'll book with us in the future and give us another chance.

10/10 超赞

Cesar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We like coming here every month it's a great place to get away. And I'll keep coming back on any given day
2023 年 10 月入住 1 晚
Lynn 于 2023 年 11 月 25 日 的回复
Thank you very much for the nice review. We are glad to hear that you enjoyed your stay here with us. We appreciate your business and look forward to seeing you again next time.

6/10 一般

Paul

满意：清洁度、员工和服务、客房舒适度
Could do with some TLC
Dated motel in need of refurbishment. some repairs need to be caught up with but nothing was dangerous. Traffic noise was noticeable. I would use again in preference to expensive hotels/motels
2023 年 8 月入住 4 晚

2/10 糟糕

Rudy

与配偶出行
不满意：服务设施，员工和服务
The room wasn’t ready and the gentleman wanted me to wait an additional 45 minutes to get a room clean . This was an hour after check-in time. I needed a room so he gave me another at a higher price. The gentleman was very rude about it all.
2023 年 8 月入住 1 晚

8/10 还可以

Tannia

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 3 晚

6/10 一般

Yovani

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚

8/10 还可以

Vladi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

Matthew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

8/10 还可以

Amy

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Everything was fine mr he gentleman was very helpful at the front desk
2023 年 4 月入住 1 晚

2/10 糟糕

Darlene

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 3 月入住 1 晚

10/10 超赞

Mike

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
2023 年 2 月入住 2 晚
WTL 于 2023 年 3 月 1 日 的回复
Thank you so much. Glad you enjoyed your stay with us. We hope to see you again soon.

10/10 超赞

Mike

与家人出行
满意：清洁度、员工和服务、客房舒适度
2022 年 11 月入住 1 晚
WTL 于 2022 年 12 月 29 日 的回复
We apologize for the late response, but we would like to thank you for taking the time to leave us such a nice review. We are glad you enjoyed your stay and we look forward to seeing you next time.

6/10 一般

Nicole

满意：清洁度、服务设施、住宿条件和设施
The manager was very nice at check in. The property is quiet and the room was very nice. Was left alone the whole time. Great place. Only complaint was I had a man approach me outside and made me uncomfortable I went in too speak too the manager and he yelled, screamed and pointed his finger at me upset at me for the situation it was weird. Other then that it wasn’t a bad location
2022 年 10 月入住 6 晚

10/10 超赞

Ruth

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was very clean and had good, close parking. They had some welding and renovation going on but kept it very quiet. Neighbors were peaceful despite the hotel being next to a strange housing area.
2022 年 10 月入住 1 晚
WTL 于 2022 年 10 月 14 日 的回复
Thank you for the review. We are glad that the new renovations did not bother you. We hope to see you again when they are completed.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The stay was good. I like the employees, they are always very nice
2022 年 9 月入住 1 晚
Lynn 于 2022 年 9 月 26 日 的回复
Well to whomever this is, I would like to say Thank You for the nice review. Glad to see that your stays here with us are good ones. Please dont hesitate to stop by anytime. Ill always have a room ready for you. : )

10/10 超赞

Tim

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
Lynn 于 2022 年 9 月 12 日 的回复
Thank you for the review. It was good to see you again and we hope to see you again soon.

10/10 超赞

Tim

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Great people, quiet at night. Close to everything.
2022 年 9 月入住 1 晚
Lynn 于 2022 年 9 月 12 日 的回复
Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us.

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Needs improvement.
This hotel is so old and dirty. There was a used face towel left in the freezer and a used soap in a soap dish in the shower room. Comforter is dirty carpet is smelly. They dis not even have fitted sheet for the bed they used flat sheet instead. So if you want to get sick. Stay in this hotel. So unsanitary. I wonder if housekeeper even clean after guest check out.
Dirty
I wonder why theres a face towel here
Theres a used soap when we arrived so evidently housekeeper dont clean
Looks like never been washed
2022 年 8 月入住 2 晚
WTL 于 2022 年 10 月 10 日 的回复
Sorry that you did not have a good experiance with us. Once you checked in and noticed the room wasnt serviced by housekeeping you should contact the front desk right away so they can give you another room. If we do not know that we made the mistake of giving you a room that wasnt ready yet than we can not correct it.So always contact front desk immediately when you have any issue.Again sorry for any inconvience this caused.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I was very pleased with the stay at Willow Tree Lodge. I'll be booking a room there in a couple of weeks. Friendly atmosphere.
2022 年 7 月入住 1 晚
WTL 于 2022 年 8 月 25 日 的回复
I apologize for the delayed reply, but all of us here at Willow Tree Lodge would like to thank you for taking the time to leave us a review. We are very happy that you enjoyed your stay here with us. If there is anything you ever need while staying with us please never hesitate to let us know.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、客房舒适度
met expectations
It was cleaner than I thought. The air conditioner was extremely loud and I could hear the people upstairs walking around. I had what appears to be a partially "upgraded" room- vinyl flooring and the trim was newer and not sticking. The bathroom light was missing a fixture as well. Overall, it was good for the price
2022 年 6 月入住 2 晚

10/10 超赞

Yvette

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet and comfortable.
2022 年 5 月入住 1 晚

10/10 超赞

Yvette

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience. I will return when I am in the area.
2022 年 5 月入住 1 晚

6/10 一般

Karyn

不满意：员工和服务
Under renovation at time of my visit
2022 年 4 月入住 1 晚

4/10 很差

Gregory

与配偶出行
满意：清洁度
不满意：住宿条件和设施，服务设施
Property is very old with no amenities; ice costs a quarter; very inconvenient. No coffee maker. Rooms are clean but very old; cockroaches in room. TV is super old school; no guide. The property is in a good location near many support services; however, it is clearly out of date compared to neighboring properties. The owner recently resurfaced and restriped the parking lot. The pool has not been open for a few weeks, due to maintenance. The neighborhood is sketchy. If you are going to stay near Disneyland, pick a place on harbor or Katella; its way less risk for the same price point.
2022 年 3 月入住 1 晚

10/10 超赞

monique

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cameras , and close parking to rooms and close to disney land
2022 年 3 月入住 2 晚

10/10 超赞

Rouben

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 1 晚

10/10 超赞

Miguel

2022 年 3 月入住 1 晚

10/10 超赞

Mike

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 1 晚
Reception 于 2022 年 3 月 3 日 的回复
Thank you for the great rating! We hope you enjoyed your stay and hope you can lodge with us again. Cheers! - Willow Tree Lodge

10/10 超赞

Rachel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff very nice. The area was perfect and they were were cheaper than any other
2022 年 1 月入住 2 晚
Reception 于 2022 年 3 月 3 日 的回复
Thank you for the great rating! We hope you enjoyed your stay with us and hope to see you again in the future. Cheers! - Willow Tree Lodge

8/10 还可以

Ralph

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bed was hard as. A Rock
2021 年 12 月入住 1 晚

6/10 一般

Chris

2021 年 11 月入住 1 晚

10/10 超赞

Rubicela

2021 年 11 月入住 1 晚

6/10 一般

Ray

满意：客房舒适度，清洁度
Room was clean. Toilet will stop and start running it needs to be repaired.
2021 年 11 月入住 1 晚

10/10 超赞

Logan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love the Willow Tree Lodge! Always a fun and clean experience!
2021 年 10 月入住 1 晚
Willow Tree Lodge 于 2021 年 11 月 13 日 的回复
Thank You for such a nice review. We are really glad to hear that you enjoy your visits with us. We look forward to seeing you again the next time. ;)

10/10 超赞

Logan

满意：清洁度、员工和服务、住宿条件和设施
I loved how quiet and close to 2J's it was!
2021 年 9 月入住 1 晚
Willow Tree Lodge 于 2021 年 10 月 20 日 的回复
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very happy
The desk clerk was amazing, Devon was so friendly helpful and efficient. He really made us feel welcome. Thanks for a great experience
2021 年 8 月入住 1 晚
Willow Tree Lodge 于 2021 年 9 月 2 日 的回复
We appreciate you for taking the time to leave your review. We are glad to hear that you had a good stay here with us and we look forward to seeing you again soon.

8/10 还可以

HEATHER

满意：员工和服务
Good for the price
It’s an older place. Which we expected. Price was good. Bed & towels were clean. But the shower wasn’t very clean or the bathroom wall and door.
2021 年 8 月入住 1 晚
Willow Tree Lodge 于 2021 年 9 月 2 日 的回复
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

8/10 还可以

Tim

满意：客房舒适度，员工和服务
2021 年 8 月入住 2 晚
Willow Tree Lodge 于 2021 年 8 月 27 日 的回复
Thank You for your review. We are glad you enjoyed your stay and look forward to seeing you next time.

6/10 一般

ANTHONY

Ok place to sleep
Room was run down. Walls were dusty. Blanket had burn holes. Staff turned over the room daily. Front desk guy was friendly.
2021 年 8 月入住 3 晚
Willow Tree Lodge 于 2021 年 9 月 2 日 的回复
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

10/10 超赞

Maria

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 7 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Slum lords is about the best way to describe this substandard unit, rude militant arrogant management. I booked and paid for two nights, was forced to pay $10. for remote that they wanted to issued to me at office. I told told them I wasn’t even going to use it. If I didn’t pay deposit they wouldn’t issue me my room key. The only reason I only stayed 1 out of two nights is, room was already paid for (without ever seeing the room), it was nearly midnight when I arrived and no where else to go to at that time of night. Still trying to get money back for both nights. Side note: I’m 5’11” tall and the shower head was below the side of my face. Didn’t even use their shower and turned key and remote back to management the following morning and lady manager almost didn’t give me my deposit back to me just out of spite because I told them their room was substandard (nasty) and I wanted my money back which they declined to do. I’ll be making a claim to my credit card company regarding this business that should really be investigated by the health and fire department. What a slum!
2021 年 7 月入住 1 晚

6/10 一般

真实旅客

与家人出行
不满意：清洁度
Our need was just an overnight stay for a baseball tournament. The check-in process was a bit long but that wasn't a big deal. The carpet was stained and there was some type of shavings on the toilet seat cover and on the side of the toilet. The fridge was also in desperate need of a defrost. Functional.
2021 年 7 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
The place seems good eventhough Expedia gave me one price it was changed to higher but not much. That was the only thing I had an issue but since the front desk gentleman has been nice I let it go. Overall for the price is better than the Travelodge on Euclid and Baker.
2021 年 7 月入住 1 晚

4/10 很差

Peng

不满意：清洁度、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚

6/10 一般

真实旅客

团体旅客
满意：客房舒适度
不满意：员工和服务，清洁度
Worst Management
The middle Eastern man working the front desk in the mornings is very rude, disrespectful, judgmental, and racist. I had booked my reservation online and upon my check-in he refused to allow me to stay. He took my ID and treated me like scum. What a terrible experience.
2021 年 6 月入住 1 晚

8/10 还可以

Karina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 1 晚

6/10 一般

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 1 晚