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关于海龟湾度假村的点评

4 out of 5
海龟湾度假村
2346 Gold Coast Highway, Mermaid Beach, QLD

点评

8.6

超赞

10 分 - 超赞。483 条好评，共有 1000 条点评" "
8 分 - 还可以。375 条好评，共有 1000 条点评" "
6 分 - 一般。100 条好评，共有 1000 条点评" "
4 分 - 很差。35 条好评，共有 1000 条点评" "
2 分 - 糟糕。7 条好评，共有 1000 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

WAI KEI

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Turtles Resort Very Good
Good accomodation environment
2023 年 6 月入住 2 晚
Turtle Beach Resort 于 2023 年 7 月 5 日 的回复
Hi Wai Kei,Thank you for choosing to stay with us at Turtle Beach Resort.I am pleased that you had a very enjoyable stay and that you loved our accommodation.We hope to see you again soon.Kind regards,Turtle Beach Resort

8/10 还可以

Zongbin

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 5 晚
Turtle Beach Resort 于 2020 年 1 月 22 日 的回复
Hi Zongbin, Thank you for your review. We appreciate it and hope to welcome you again soon. Kind regards, Turtle Beach Resort

4/10 很差

Ming cheng

不满意：客房舒适度，清洁度
2019 年 2 月入住 4 晚
Turtle Beach Resort 于 2019 年 3 月 29 日 的回复
Hi Ming, Thank you for your review. Kind regards, Turtle Beach Resort

4/10 很差

LAN SI

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very traditional furniture and a little bit old. Very expensive per night without any housekeeping service. No refill of towels, show gel, shampoo, rubbish bag.......Disappointed that some facilities were closed like kids club and game room. One good thing is the front desk ppl were nice but overall is not worth to stay.

10/10 超赞

HOI MAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A very comfortable resort with 2 bathrooms. We stayed for 4 nights, a very relax environment. You can find convenient store and some restaurants just opposite the resort.
2017 年 6 月入住 4 晚

8/10 还可以

Andrew，Melbourne

满意：客房舒适度，清洁度
Close to airport bus stop.
It is only a few dollars by bus from airport instead of by taxi of around fifty dollar. The public transport is good in Gold Coast is good. We can go to most places with public transport. We cannot book local tour of next day. I do not know whether it is due to season or the booking arrangement of the hotel as I could book next day tour in other cities.
2017 年 5 月入住 6 晚

8/10 还可以

Hung Wai

满意：清洁度、住宿条件和设施、客房舒适度
I liked it overall. Good water slides. Kids were very happy. Was somewhat disappointed that when we requested for late check out, they only granted us until 1030am.

10/10 超赞

Tracy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

hk，taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
better than my expectation
Very nice for this hotel. My son and I like this hotel very much.
Melanie 于 2015 年 3 月 20 日 的回复
Great to hear that you both enjoyed your stay with us. See you soon. Regards Melanie Reid

8/10 还可以

vincent，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean and spacious
Room is clean and big. But there is no sunshine comes into the house.

8/10 还可以

Nicole

2024 年 4 月入住 7 晚
Turtle Beach Resort 于 2024 年 4 月 30 日 的回复
Hi Nicole, Thankyou for your feedback, we are glad that you had an enjoyable stay. We hope to welcome you again soon

10/10 超赞

Maria

与家人及幼儿出行, 与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Amazing for families our boys loved the water slides and pools. Cafe was really nice so were the staff. Room was clean but needed some work unsafe power points, carpets were stained and some curtains. Definitely would recommend and stay here again.
2024 年 4 月入住 5 晚
Turtle Beach Resort 于 2024 年 4 月 7 日 的回复
Hi Maria, Thankyou for your review on your stay, we are glad that your kids enjoyed the Splash Zone, cafe and apartment. We hope to see you again

10/10 超赞

Deborah

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My sons very expensive headphones $600 were stolen from the pool area and never recovered. That was disappointing. I’m sure there was cameras in the pool area and the staff advised they could not look at the footage but had to wait for the police to look at footage we never heard any thing.
2024 年 1 月入住 5 晚
Turtle Beach Resort 于 2024 年 4 月 7 日 的回复
Hi Deborah, We are sorry that your sons headphones were lost during your stay with us, please contact us directly if you would like to discuss further. Kind regards

10/10 超赞

Paul Robert

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A lot of night works going on during the stay. Out of the properties control
2024 年 1 月入住 7 晚
Turtle Beach Resort 于 2024 年 3 月 27 日 的回复
Hi Paul,Thankyou for your review on your stay, we are glad that you enjoyed your stay. We hope to welcome you again

8/10 还可以

Geoffrey Ian

与家人及幼儿出行, 与家人出行
满意：清洁度
Fantastic for the kids, rooms are getting outdated and could do with a Reno however overall fantastic stay
2024 年 3 月入住 4 晚
Turtle Beach Resort 于 2024 年 3 月 10 日 的回复
Hi Geoffrey,Thankyou for your feedback on your recent stay with us. We are glad that you had an enjoyable experience and the everything met expectations. We hope to welcome you again

10/10 超赞

Joe

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Turtle Beach Resort 于 2024 年 2 月 26 日 的回复
Hi Joe,Thank you for your 5/5 rating.We do hope to welcome you back soon. Kind regards,Turtle Beach Resort

10/10 超赞

Carl

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family fun at Turtle Beach Resort
Great family orientated resort. Lots for the kids to do with 3 family pools and splash zone, kids club with threesessions breakfast session, lunch session and evening session (4-12). Cinema as well parents can relax by the family pools or in the adults only pool. 15 hole Mini golf for everyone to enjoy and tennis court. On site restaurant that is between the splash zone and family pool.
2024 年 2 月入住 8 晚
Turtle Beach Resort 于 2024 年 2 月 26 日 的回复
Hi Carl,Thank you for your review and 10/10 rating.We are thrilled to read your positive comments regarding your recent stay here with us.We do hope that we can welcome you back soon.Kind regards,Turtle Beach Resort

8/10 还可以

Susan

与家人出行
满意：清洁度
Reasonably quiet and close to shopping
2024 年 2 月入住 5 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Susan,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

8/10 还可以

ruben

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place, great beach in the area.
2023 年 12 月入住 7 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Ruben,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

10/10 超赞

Jodie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Turtle Beach Resort
An amazing family friendly hotel/resort. There is always something to do to keep everyone entertained. Great location. The cafe was really good too, yummy food and reasonable prices. All the staff were so friendly and helpful. We loved Turtle Beach Resort.
2024 年 1 月入住 5 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Jodie,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

8/10 还可以

Kelly

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Kids loved the resort and everything that there was to do there. Things I wasn’t a fan of was limited toilet paper in room and having to pay for more, having to pay to play golf on site, I would assume with the cost of accomodation, this would be included. Also with closing the mini golf at 5pm due to noise but then having pools open to 9pm doesn’t make much sense. Staff were lovely and helpful. Air conditioner in room was good however one bedroom only had a fan so was to hot in there and air con wasn’t reaching.
2024 年 1 月入住 5 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Kelly, Thankyou for your feedback on your recent stay with us, we are glad that our team were friendly and happy to help. We thankyou for the feedback on the golf opening hours and air conditioning, we will follow up and rectify where possible. Kind regards

10/10 超赞

Kathrynna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was pretty good we liked our two bedroom apartment prob needs a little more updating with some replacement bits
2024 年 1 月入住 5 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Kathrynna,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

10/10 超赞

Don

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent resort for families with young children. Well located with great services and facilities. WIFI connection isn't great.
2024 年 1 月入住 6 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Don,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

10/10 超赞

Melissa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 8 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Melissa,Thank you for your review.We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

8/10 还可以

Hayden

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 9 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Hayden,Thank you for your review.We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay for kids. Plenty of activities to keep them entertained.
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Paul,Thank you for your review.We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

6/10 一般

Diane

与家人出行
不满意：住宿条件和设施
Disappointed
We have stayed at Turtle Beach Resort several times over the years and have been very happy but unfortunately the standards have seemed to have gone down and we will probably not go to Turtle Beach Resort again. Just to name a couple of things walking to the deck to get some food of a evening many of the lights were out on the paths which I found dangerous. The Adult pool which we have used over the years and had been policed to keep children out did not happen this year every day there were families of kids in the pool and spa did not worry about the signs saying adults only. When we arrived had to stand in line and wait to be given our keys only one person on the counter except there were two other persons talking only a couple of feet away. We have an autistic grandson and over the years he has gone to the kids club with his older brother to help supervise to give my daughter a break for a couple of hours but this time because his older brother is now 13 he was not allowed to enter the kids club to help with his brother plus they did not wish to take our autistic grandson very disappointing. As I mentioned standards have gone down used to live going to Turtle Beach Resort but this was our last time.
2023 年 12 月入住 6 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Diane, Thankyou for the feedback on your stay with us. We are sorry that your stay this time did not meet your expectations and the restaurant, adults pool and kids club were not to standard. We will follow up on your comments and rectify where possible. If you would like to discuss further, please contact us directly. Kind regards

6/10 一般

deborah

与家人及幼儿出行
满意：服务设施
不满意：住宿条件和设施，员工和服务
The outdoor facilities for adult and children are fantastic. We would return to the resort just for the children's pool and kid's club activities. However, the room was not very clean, light bulbs were required and the washing machine with the hotel linen being washed, broke during our 48 hour stay. When we asked for a clean set of sheets, reception refused to deliver any without a charge although sent facilities to fix the machine. We had to wait for the staff to look at the problem and then replace the machine with the wet linen still left for us to wash and dry. The facilities staff were apologetic however this could have been easily fixed with a clean set of sheets and spending the time to fix the machine or replace it the next day when we had checked out.
2023 年 12 月入住 2 晚
Turtle Beach Resort 于 2024 年 2 月 21 日 的回复
Hi Deborah, Thankyou for your feedback on your stay, we are glad that you enjoyed the facilities. We are disappointed that the apartment was not to standard. Kind regards

10/10 超赞

Benjamin

2023 年 12 月入住 5 晚

10/10 超赞

Craig

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 3 晚

8/10 还可以

Dean

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, had everything u need so no need for kids and dining
2023 年 12 月入住 3 晚

6/10 一般

Sally

与家人及幼儿出行, 与家人出行
The facilities are great for kids but the condition of the room was average. The kids beds were broken, as were the ironing board and washing machine. The oven did not work. The cleaner came in at the start of the second week which was lovely- except they left all the dirty linen at the front door for 4 days despite multiple requests for it to be moved.
2023 年 12 月入住 11 晚

8/10 还可以

Glynnis

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a great resort for families. My son and his family had booked there so I did too and it was perfect for young children. The pools are awesome and having a cafe in the middle of them was super good. Only downside for me was being on the 3rd floor with no lifts, it made getting luggage up and down very difficult
2023 年 11 月入住 6 晚

10/10 超赞

Cristiano

满意：清洁度、员工和服务、住宿条件和设施
I loved the place!the only problem not much options for food
2023 年 11 月入住 9 晚
Turtle Beach Resort 于 2023 年 11 月 30 日 的回复
Hi Cristiano,Thank you for your review on your recent stay with us. We are glad to read that you had an enjoyable stay! We hope to see you again

10/10 超赞

Jodie

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property has lovely pool areas and our room had a decent kitchen, which was a key reason for our booking.
2023 年 11 月入住 4 晚
Turtle Beach Resort 于 2023 年 11 月 27 日 的回复
Hi Jodie, Thank you for your review, we are glad to read that you enjoyed your stay, and our pools and apartment met your expectations. We hope to see you again!

8/10 还可以

Emma

与家人出行
满意：服务设施，员工和服务
不满意：住宿条件和设施
We love the pools, the restaurant was amazing every night and great value. The only let down was that the rooms and in particular the bathrooms need updating/repair.
2023 年 10 月入住 8 晚
Turtle Beach Resort 于 2023 年 11 月 6 日 的回复
Hi Emma, Thanks for your review, we are glad to read that you enjoyed the pool areas and restaurant. We will follow up on your comments regarding the apartment. We hope to see you again

10/10 超赞

Abhishek

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall property is very good if you are with kids. However, two important things to note is, there is no lift so if you get the one in 3rd floor, it’s pain to move all the luggage’s. Second thing, driving on the right lane inside the car port. This always creates confusion and hence go really slow. Apart from these, the property is excellent and plenty of staffs to looks after everything. Will visit again.
2023 年 10 月入住 8 晚
Turtle Beach Resort 于 2023 年 10 月 30 日 的回复
Hi Abhishek,Thank you for taking the time to provide a review on your recent stay. We are glad that you had an enjoyable time. We hope to see you again

8/10 还可以

Nicole

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was great, well equipped and family friendly. It included all the little extra things to make it really comfortable for families. Example, washer and dryer in the room, clothes horse, vacuum, dvd player, well equipped kitchen including, dishwasher, microwave, oven/stove, plastic plates and cups for little kids. Woolies metro is not far to stock up on supplies, walking distance. Nice view of the pool area with lot of beautiful tropical trees and landscaping. Kids loved the pool and splash pad, although water in Splash Pad was a lot colder, something to be mindful of with time of year you stay. Negative is that the resort has a lot of stairs, including getting up to your room. This is something to be mindful of when packing and navigating around the resort with a stroller. Getting all the luggage our family had, including a large heavy suitcase up a number of stairs wasn’t much fun for my husband when we first arrived. Room had a washer and dryer, so if I was to stay again, I wouldn’t need to pack as much. The food at The Deck was a bit hit and miss. The wood fire pizza was nice, although other food we had ordered wasn’t that great and also considering the price. The playground for little ones probably needs some improving as kids were not interested and the games room didn’t really have much at all. Overall, we enjoyed ourselves there.
2023 年 10 月入住 6 晚
Turtle Beach Resort 于 2023 年 10 月 23 日 的回复
Hi Nicole,Thank you for your review.We are pleased to read your positive comments regarding your recent stay here with us.We do advertise online that we have no onsite lifts. We have noted your comments and do hope that we can welcome you again in the near future.Kind regards,Turtle Beach Resort

4/10 很差

Charlotte

2023 年 10 月入住 1 晚
Turtle Beach Resort 于 2023 年 10 月 17 日 的回复
Hi Charlotte,We are disappointed to receive your rating regarding your recent stay here with us.We do hope that we can welcome you again soon.Kind regards,Turtle Beach Resort

8/10 还可以

Jessie

满意：清洁度、员工和服务、住宿条件和设施
Was very good place for kids
2023 年 10 月入住 2 晚
Turtle Beach Resort 于 2023 年 10 月 16 日 的回复
Hi Jessie,Thank you for your review. We are pleased to hear you enjoyed your stay at Turtle Beach Resort and found us to be family-friendly.We hope to welcome you again soon.Kind regards,Turtle Beach Resort

4/10 很差

Andrew

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Very disappointed in our stay. Very old and overpriced for what it is. The beds were very old and uncomfortable. The pull-out trundle kept collapsing underneath us, there were cockroaches scattering whenever the lights were turned on, floors dirty, bathroom mouldy. The grounds need revamping. We won’t be returning.
2023 年 10 月入住 1 晚
Turtle Beach Resort 于 2023 年 10 月 9 日 的回复
Hi Andrew,We're disappointed to hear that your stay wasn't up to standards. If you would like to discuss further please don't hesitate to reach out directly.Kind regards,Turtle Beach Resort

8/10 还可以

Laura

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great pool facilities for kids, convenient cafe and clean rooms (2 bed apartment).
2023 年 10 月入住 1 晚
Turtle Beach Resort 于 2023 年 10 月 5 日 的回复
Hi Laura,Thank you for taking the time to review your stay at TBR!We're happy to hear your family loved everything about your stay.We hope to see you all again soon.Kind regards,Turtle Beach Resort

8/10 还可以

Simon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 5 晚
Turtle Beach Resort 于 2023 年 10 月 5 日 的回复
Hi Simon,Thank you for taking the time to review your stay, we're glad you have enjoyed your time here.Kind regards,Turtle Beach Resort

8/10 还可以

Jennifer

满意：员工和服务，清洁度
Loved the back to back rooms,very spacious rooms .Washing machine and dryers in the bathroom very convenient . Easy access to pools and dining area. Only let down was one fan and light not working in the lounge area-broken door handle on main bedroom .No lift to top floors to side carry of luggage. Over-all kids had fun.
2023 年 9 月入住 1 晚
Turtle Beach Resort 于 2023 年 9 月 27 日 的回复
Hi Jennifer,Thank you for taking the time to review your stay, we're happy to hear you loved our units and the facilities.We have noted your feedback with our team.Kind regards,Turtle Beach Resort

2/10 糟糕

Elisa

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Gave this place another chance but it was a similiar experience last time. The apartment had ants all in the kitchen... cockroaches in the bathroom... pillows all had staines on them. Pool facilities where good
2023 年 9 月入住 5 晚
Turtle Beach Resort 于 2023 年 9 月 27 日 的回复
Hi Elisa,Thank you for taking the time to review your stay, we're disappointed to hear things were not up to standards.We have noted this with our team.Kind regards,Turtle Beach Resort

6/10 一般

Marcella

与家人出行
满意：住宿条件和设施，服务设施
不满意：清洁度
Quite expensive for quality of accommodation. Although nice stay for family get together and kids had fun.
2023 年 9 月入住 2 晚
Turtle Beach Resort 于 2023 年 9 月 18 日 的回复
Hi Marcella,Thank you for staying at Turtle Beach Resort! We're glad yourself and the kids had fun during your time here.We hope to see you again in the future.

6/10 一般

Amanda

与家人及幼儿出行
Lots of pool areas and good for the kids. The room didn’t look as good as the pictures, while most of it was clean the sheets had stains on them. I preordered a rollaway bed, which was there but it took all day and numerous phone calls to get bedding for it. Finally it turned up right before my daughters bed time. Food was very expensive for what it was and while it was good the wood fire pizza base wasn’t cooked very well. One of the spas had a lot of small children in and was very dirty. It was ok but pretty basic.
2023 年 9 月入住 2 晚
Turtle Beach Resort 于 2023 年 10 月 31 日 的回复
Hi Amanda, Thank you for your review on your recent stay with us. We are glad to read that you enjoyed our pool areas. We are disappointed to read that the apartment and and food didn't meet your expectations. We will follow up on these comments and rectify where possible. We hope you have the chance to visit again

10/10 超赞

Alison

2023 年 9 月入住 5 晚
Turtle Beach Resort 于 2023 年 10 月 30 日 的回复
Hi Alison, Thanks for your 5 star review, we are glad that you enjoyed your stay. We hope to see you again

10/10 超赞

Jurek

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Unfortunately there are no lifts. My fault, I should have checked.
2023 年 8 月入住 4 晚
Turtle Beach Resort 于 2023 年 8 月 25 日 的回复
Hi Jurek,Thank you for taking the time to review your stay! We're glad you enjoyed your time here.We hope to see you again next time.Kind regards,Turtle Beach Resort

8/10 还可以

Troy

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
Was a lovely stay although the mattresses in the rooms were very old and uncomfortable.
2023 年 8 月入住 4 晚
Turtle Beach Resort 于 2023 年 8 月 21 日 的回复
Hi Troy,Thank you for taking the time to review your stay at Turtle Beach Resort - we're glad you had a lovely stay!We have noted your feedback.We hope to see you again soon!Kind regards,Turtle Beach Resort