Gulf Coast Residences

"Check in was painful low staff levels and were not attentive as hotel staff should be. The room was disgusting (room 2219) we were asked to make up our own sofa bed and they only provided sheets. Never been to a hilton that did this. Found the existing sheet had hair inside it. Due to our late flight we had to move rooms extremely late with our sleeping children in hand. Not once was there an offer to help us move. Breakfast was not nice at all self serve buffet with powdered scrambled eggs (didnt realise this was still happening). Really disappointed with this stay as I trying to contact the hotel via their site and even called to arrange a sweet treat for my wifes birthday. This also never arrived. This Hilton really let me down the only positive was the location being next door to the Galleria shopping mall. Thats where it ended. We will not be returning here again. "

"Chris at front desk was terrible and rude."

"The property was very clean and modern. "

"Breakfast was well rounded with hot food as well as bread bagels and a plentiful supply of cereal including many kids’ varieties. Depending on your reservation, it’s either free or low cost. Bar/restaurant has a nice menu. Opens daily at 1 pm. Slightly Slow service for meals but substantial servings and tasty. Good drinks! Nice large pool and surroundings. Spacious common areas. Contemporary furnishings in clean rooms. Not ordinary “ hotel chain” decor. You’ll be happy choosing this destination! "

" Breakfast was overpriced for the taste & appearance "

"This hotel has an amazing location!! Close to everything and the staff were very helpful calling cabs, giving directions or helping you use the trolley or bus system. The rooms are just standard hotel rooms, nothing special or different. However the ice machines did not work on multiple floors, for whatever reason the rooms on our floor were never cleaned until we asked about it on day #4. The air conditioning would randomly go out then come back on so you were either freezing or burning up. When this was mentioned they literally ignored it. I booked a room including the "resort $25 per day option for the perks" when I get there I get 3/4 of the perks and when I question it the front desk clerk acted like I owed her something for asking why I was being denied the additional perk. I had to loop in the manager and he just passed the buck saying it was expedia's fault. No sir, it was not - your desk clerks messed up and need to own up to it. I paid the hotel directly. Also this hotel has quite a bit of homeless that sleep in the area so if you are out extra early or late - they are in several of the doorways."

"Clean room but basic. Wonderful, easy beach access with close bathrooms and bars. Pool area had many options to eat and get drinks at. The hotel had everything we needed including laundry area. Only one pool was heated and was crowded at times."

"The area was all clean and the staff was nice, wasn’t bothered at all one time."

"Excellent "