"The room is clean overall, except that the shower gel had run out and not refilled, and there was a used towel on the rack. The location is great and staff are friendly and helpful."
"前檯應對親切有禮，說明清楚，並且滿足客人的額外服務需求，例如寄放行李超過一天、協助叫計程車等。"
