“Communication with this property was poor from the start. Before arrival, I modified our reservation and then heard nothing for over a week. After multiple attempts to reach someone, I had to contact customer support just to confirm the change had been made. I specifically raised concerns about the lack of communication and was assured we would have a designated manager available 24/7 after check-in. That was not our experience. During a confusing and stressful check-in, we finally reached a……
“Communication with this property was poor from the start. Before arrival, I modified our reservation and then heard nothing for over a week. After multiple attempts to reach someone, I had to contact customer support just to confirm the change had been made. I specifically raised concerns about the lack of communication and was assured we would have a designated manager available 24/7 after check-in. That was not our experience. During a confusing and stressful check-in, we finally reached a……
Adele S.