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“Waiting for elevators took ages. Asked for house keeping at 8am, no one came to clean when I went back at 2:30 pm. Had to go down to concierge to ask for housekeeping as the call to concierge was on hold for more than 5 minutes. The concierge staff called house keeping in front of me and gave me a dirty look saying loudly to the housekeeper that the customer is complaining.”

“很好 就是停車不方便”

“Unpleasant experience ”

“The room is very clean and tidy. It is a two double bed room and spacious compared the ones in New York. Just less than 5 minutes from the closest subway but the nearby environment noisy.”

“Very nice in general. Especially nice for the location and price. Friendly staff, clean everything, and didn’t hear anyone else there besides the doors.”

“The location of this hotel is great. Transportation and eatery are just around the corner. The front desk staff could have a little smile facing guests. After checking in, lots of guests waiting for the small elevator for a bit too long. The room is small but clean. NYC is so so hot now, no complimentary bottled water is a downer.”

“Hotel rooms are outdated, but location is very convenient if you take trains to/ from Penn station”