怀来县沙滩酒店

“周圍雖然較冷清，但是步行至地鐵站不遠，也很方便。 飯店舒適，服務人員親切溫暖。早餐很美味。”

“家人过生日，酒店工作人员得知后，帮我们布置了房间，还送了生日蛋糕，贴心写了生日祝福贺卡，服务周到热情。房间很舒适。温泉也很棒。尤其感谢客服艾玛，随时帮我们沟通协调，很热心。让我们度过了一个愉快的假期。以后有机会 ，希望还可以入住，再次感谢！”

“The manager Vivien was amazing and so supportive with English, booking tickets, getting taxis, sharing directions and helping with shopping and dining. Simply can’t thank her and the staff enough. Most amazing experience for a non Chinese speaking traveller in a very non English speaking location that is close to ski fields and the Great Wall of China. Simply amazing ”

“首先, 酒店的某個服務人員服務態度不太好, 電話訊講到一半就跑了也不事先打招呼, 換了一個服務人員然後又把所有的問題重複了一遍 !在入住期間本身酒店的周邊本來就什麼都沒有, 跟服務人員要了2個礦泉水態度非常差還要收錢, 住過上海北京寧波的PARK HYATT都沒遇過喝水要收錢的. 森林小屋的房間很簡陋, 換到竹屋感覺好一點了但是廁所的地板特別髒, 地漏堵住, 熱水很難調水還特別小....2000一個晚上感覺不太值得 ”

“The hotel and room are nice. Breakfast is so so. Too far to the city center.”

“Check in was ok although a long line with only 2 ppl in front desk. It was prepaid w/double breakfast but the next day the breakfast site could not find my record so the bill was sent to my room. Later then I received a call from front desk to ask how to pay the room fee etc. I replied it was prepaid and then I sent my receipt to front desk, then front desk said they need to verify with if I need to pay or not with financial dept to check if they receive fund or not. No information was replied……