Everything was great till we arrived for breakfast the next morning at 7:00.after a staff member confirmed that breakfast will be at 7:00. There were no one..we eventually went to the kitchen and started calling staff. And we were still being ignored..no coffee. We eventually had to leave at 7:30 without any breakfast and up till then none of the staff members even attemptedto talk to us...in order to be in time for our meeting. This doesn’t sit well with us...especially not after payng R5000 for one nights accommodation
Elmarie
2021 年 4 月入住 1 晚
10/10 超赞
Craig
2021 年 2 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Craig
2021 年 2 月入住 1 晚
8/10 还可以
LINO
2021 年 2 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
LINO
2021 年 2 月入住 2 晚
6/10 一般
Karin
与家人出行
2020 年 11 月 8 日
满意:清洁度
不满意:客房舒适度,员工和服务
Reception very well. Service at the bar very poor at first, but after complaining improved substantially. A pity that we had to complain before we were afforded the service we deserve. I have observed a shortage of staff, lack of supervision and training. The rooms airconditioning malfunctioned. Other than that the hotels surroundings and food were great.
Karin
2020 年 11 月入住 1 晚
10/10 超赞
L
2020 年 9 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Excellent Stay and food and service
L
2020 年 9 月入住 2 晚
6/10 一般
真实旅客
2020 年 8 月 12 日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务
Disappointing stay
We have stayed here before a couple of times, but the standard was just not what we received the last times. They are very understaffed and our meals took hours to get food. We had to ask for our food the whole time and no one checked up on us. Our room was also not in the best condition - there were spider webs on the door and the toilet flush broken. I understand that they were closed for a long time due to Covid, bit its important to maintain the standards.
真实旅客
2020 年 8 月入住 1 晚
10/10 超赞
Cornelius
2020 年 3 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a wonderful stay at De Hoek for our second wedding anniversary. The staff is very friend and helpful. This was our second stay with them and we will be back!
Cornelius
2020 年 3 月入住 1 晚
10/10 超赞
Mark
2020 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A memorable stay
Enjoyed excellent service, lovely well appointed room, with well kept and tranquil grounds. The staff were very friendly and helpful and readily accommodated our requests in terms of dietary requirements - will certainly be looking to go back
Mark
2020 年 2 月入住 3 晚
4/10 很差
M
2019 年 12 月 23 日
不满意:清洁度、住宿条件和设施、客房舒适度
Disappointing stay at not at all five star hotel
Our stay was extremely disappointing to say the least. Hardly a five star experience. Noise from the brewery caused us to ask for a new room. Second room had a bathroom that smelled of urine so moved to a third room. The reception misplaced our luggage so had to wait 45 minutes for it to be located. Food was average. Spa was average. No water after treatments. I could go on but the overall stay was so disappointing and it was to celebrate 10 years of marriage. Never again!