“I was actually very pleased with this hotel overall. The room was clean, the location was excellent, and the beautiful coastal views were a real highlight. The underground car park was also very convenient, with a lift providing direct access to the hotel.
However, when my family was leaving, our car battery suddenly went flat. We asked the hotel reception for help, but unfortunately, the staff appeared rather cold and unhelpful. I really hope this was not simply because we had already checked……
“Wasn’t expecting a ‘superior’ twin room to be directly above the kitchen.
Extractor fan turned on @ 7am… a necessity no doubt, but hardly conducive to a relaxing stay.
Staff lovely. Parking easy.”
“This was our first time visiting Arden House and we are so glad we went. Lucie was a fantastic host and gave us a lovely welcome. We stayed at room 3 on the ground at the back of the property, and the room was brilliant. It was immaculately clean, bright and airy with two lovely big bay windows. It had a great en-suite toilet, basin and shower with towels, complimentary shower gel, slippers and dressing gown. There was tea and coffee making facilities/kettle cups etc. and two bottles of water……
“Room was very dirty. Pillows had stains on them. The carpet had stains and the walls were peeling and had stains. The silicon around the sink and shower was dirty and had mildew. Dead flies on the window sills. Drawer inside the bathroom was laying on the floor. Rising damp on the bathroom ceiling and the bathroom fan was dusty. Grotty room overall. Breakfast was nice and the staff were nice and friendly.”
“Beds were not comfortable, lots of dust behind the beds when we have to relocate in the room, very very hot and stuffy in the rooms and we were only provided with a desktop fan. Very noisy one of the evenings as a wedding was held, ice cream was spilt all of the floor which was not cleaned”