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“Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This……

“Great location”

“Very good house owner.”

“Great location and enjoyed hospitality of the owner. Would definitely revisit Lovely 16C pub nearby with excellent food.”

“I understand the rental was new, so there's some scope for improvement, but we got off to a bad start when I booked the property but was then told the pictures did not relate to the flat available. After negotiating we stayed, and the smart TV did not stream any channel or even Netflix, but although the shower immersion heater unit worked, the tap only ran cold in the bathroom sink, and there could have been a few more mugs, cutlery and some side plates would have been helpful. The flat needed……

“Really lovely and unusual place to stay. Great location on the river and very easy to walk to all the main areas of the town. Loved sitting out on the deck in the sun. Would definitely recommend and would definitely stay again.”

“Joshua is a very friendly and helpful host. The house is beautifully furnished and has everything you need, although it’s worth noting that there’s only one bathroom.”