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"The staff are so helpful. For my second night, they upgraded me to a second floor room with a beautiful view. Breakfast was good and fruit was always available. They always offered tea, as well. Fun experience."

"This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel. "

"The hotel is located at excellent location of Lijiang old town. Hotel staff are very friendly and helpful."

"Our trip to Yunnan wouldn‘t have been made pefect without the stay in Banyan Tree Lijiang. The credit must go to the staff, Elin. Elin is always courteous and responsive. She has been very helpful all the time. She is also very caring and always checks with us to see if we have any need. We stayed there for a couple of nights and then went to other places of Yunnan. On the very last day of our trip, we went back to stay there. Elin went out her way to prepare a better villa for us. Even though she wasn’t on roster on the day we were there, she made sure that other staff were aware of what to do. When compared to other 5 star hotels (including other countries), this is the best customer service we have ever come across. Elin‘s service has made Banjan Tree Lijang stand out."

"It has been relaxed and cozy for my 4 nights stay with localized culture style. The bedding is comfy and cleanly fresh. I added one more night by paying in local currency. Staff are very helpful and nicely willing to support at all the time. Overall I have been very happy and impressed for my vacation in Lijiang. "

"We got upgraded to the villa which was quite a treat, though there wasn’t any mountain view in the villa. Everything worked well and the staff were also very attentive. Enjoyed our stay here. "

"A short walking distance from the main road. Got a free pick up at the train station. Booked a room with sky view and was upgraded to a loft. Very comfortable and a great view of the old town. "

"The hotel is excellent, there are very nice and helpful staffs, they answer questions that we have and give great suggestions which beyond their responses. Hotel is very clean, it’s walkable to Lijiang old town, breakfast is pretty good, we are very happy to stay there "

"A very pleasant stay. Very impressed with staff, Justin who went the extra mile to ensure that we are back to hotel after a day trip in Shangri-la! Would come back to stay with my family ."