6/10 一般
Eugenia
2025 年 6 月 21 日
不满意：服务设施
We were excited to arrive in London. We had an early flight and I requested an early check-in. The property manager was responsive and I paid for an early check in. We arrived around 12pm and all looked satisfactory. The location is great...just a 5 minute walk to the London Bridge station and lots of places to eat and shop in the area. Unfortunately we noticed a few things that were not great. Our unit had 2 bedrooms and 2 bathrooms. The one bathroom shower could not be adjusted. The water was scalding hot. Also, according the amenities description, it said tea kettle and coffee maker. There was not coffee maker. Also, there were toiletries in each bathroom, but there was not handsoap/bar soap as most hotels/rentals provide. Also, the toilet paper was just sitting on the sink. There was no toilet papter holder, so it was getting wet. Also, by day 3, we had to go buy toilet paper. Each bathroom only had 1 roll each. We were 4 people staying for 6 nights. I've never stayed anywhere that didn't provide extra toilet paper. I emailed the help line to let them know about these issues, especially regarding the shower, since were 4 people. I specifically booked that unit because it had 2 bathrooms. The weekend supervisor told me that they couldn't get anyone to fix the shower until Monday. Monday came and gone and no one ever reached back out or followed up. That was disappointing. I have never given a bad review of a place I've chosen to stay at, but I felt the need to
Eugenia
2025 年 6 月入住 6 晚