Pros
Great staff, comfortable and spacious room, good breakfast
Cons
Carport a bit tricky to access
Paul
2023 年 2 月入住 6 晚
Bw Team 于 2023 年 2 月 18 日 的回复
Thanks, Paul sor staying with us and complimenting the staff the the room. We love to see you again when you visit LA.
8/10 还可以
真实旅客
2017 年 4 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfy stay
Very convenient location, only few staff there, they're all friendly. Our one bed room suite very spacious, a big bath room also. Only the bed mattress a little too soft for me, but maybe fit for others.
Hotel was great. Full breakfast, short walk to train. Staff went above and beyond to accommodate. Would highly recommend!!
Jacci
2024 年 5 月入住 4 晚
Bw Team 于 2024 年 5 月 12 日 的回复
What a lovely review. This will really inspire our staff to do what we do. We are glad that you’re happy with your stay. We love to see you back soon.
8/10 还可以
Desiree
与配偶出行, 商务旅客
2024 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great except for the parking. It's already a challenge to get in and out, I would suggest to block off anyone being able to park in the first 3 stalls to make maneuvering a bit easier trying to get out of there. I can't believe the magic my husband had to do to get us out of there and we STILL hit the roof and the side walls. Other than that, staff was really nice and accommodating helping me print something important upon checking in. I'd definitely stay again, I just wouldn't park there 😳
Desiree
2024 年 5 月入住 1 晚
Bw Team 于 2024 年 5 月 9 日 的回复
Thanks for the suggestion and we shall take a look into it. We love to hear that you’ll stay with us again.
8/10 还可以
John
与家人出行
2024 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property. Met all of our requirements. The surrounding area is not the best but is typical of Los Angeles. You need a car.
John
2024 年 4 月入住 3 晚
Bw Team 于 2024 年 5 月 7 日 的回复
Thank you, John for staying with us. We hope to see you again in the near future.
8/10 还可以
Vicente
与家人及幼儿出行, 与家人出行
2024 年 5 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was good itself the only bad thing to note about the property is the underground parking is limited and it's really tight, but if you know how to drive in tight spaces you'll be fine and another one is the ac unit, I'm not saying it doesn't work but it's positioned in an area where it doesn't really flow thru the room, especially in the area where the couch is at I don't know if it was just that room itself but it gets the job done eventually but other than those two the room was fine the amenities where good breakfast was amazing and overall it was a good stay
Vicente
2024 年 5 月入住 1 晚
Bw Team 于 2024 年 5 月 6 日 的回复
Thank you, Vicente for staying with us and submitting your comment. We are forwarding this matter to the right department. We hope to see you again when you visit LA.
10/10 超赞
Deynis
与家人及幼儿出行
2024 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good breakfast options!
Deynis
2024 年 4 月入住 3 晚
Bw Team 于 2024 年 5 月 3 日 的回复
Thank you, Deynis for the perfect score and complimenting the breakfast. We love to see you back soon.
6/10 一般
maria ana
2024 年 5 月 2 日
满意:清洁度
maria ana
2024 年 4 月入住 3 晚
Bw Team 于 2024 年 5 月 3 日 的回复
Thank you, Maria for staying with us. We hope to serve you better next time.
6/10 一般
Travis
与配偶出行
2024 年 4 月 28 日
满意:员工和服务
The employees were fabulous!!!
Travis
2024 年 4 月入住 1 晚
Fred - Assistant Manager 于 2024 年 4 月 29 日 的回复
Thank you, Travis for complimenting the staff. I will surely inform them of your kind words. We hope to see you again soon.
4/10 很差
Terry
与配偶出行
2024 年 4 月 26 日
不满意:清洁度、服务设施、住宿条件和设施
We were very disappointed in the room. It was very tiny. The bathroom was ridiculously small. I didn’t feel that anything was really clean and I would not even hang my clothes in the closet. I am very sorry, but this is not our type of place. We left within the hour.
Terry
2024 年 4 月入住 2 晚
Bw Management 于 2024 年 4 月 26 日 的回复
We thoroughly inspect all guest rooms before we rent them. We also just shampooed the carpet where you were supposed to stay. We understand that you prefer not to stay and we decided not to penalize you for a night and yet we still got this score? Thank you anyway.
2/10 糟糕
Jason
2024 年 4 月 23 日
不满意:清洁度、员工和服务、住宿条件和设施
I was double charged
Jason
2024 年 4 月入住 1 晚
Fred - Assistant Manager 于 2024 年 4 月 24 日 的回复
First, let me thank you for staying with us and submitting your score although we could be happier if it's a high score. Based on my investigation here, we charged Expedia and not your credit card. As a matter of fact, my staff tried to charge you for the 11.00 parking fee only but your card was declined. Should there be any authorization on your card by accident, rest assure that it'll drop in a few days and promise you that you were not charged twice. We hope to see you again.
8/10 还可以
George
2024 年 4 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
George
2024 年 4 月入住 3 晚
Bw Team 于 2024 年 4 月 24 日 的回复
Thank you, George for staying with us. We hope to see you again soon.
10/10 超赞
Mike
与配偶出行, 商务旅客
2024 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fred was very helping during my stay, I would recommend this hotel if you are getting surgery and need accommodation.
Mike
2024 年 4 月入住 2 晚
Fred - Assistant Manager 于 2024 年 4 月 22 日 的回复
Thank you, Mike for staying with us and your compliment. I look forward to serving you again and hopefully on a different circumstance :)
6/10 一般
Many
2024 年 4 月 21 日
不满意:清洁度
El baño tenia hongos
Many
2024 年 4 月入住 1 晚
Bw Team 于 2024 年 4 月 22 日 的回复
Thank you for your comment, Many. We will look into it ASAP. We hope to serve you better next time.
6/10 一般
Gilian D.
2024 年 4 月 19 日
满意:住宿条件和设施,员工和服务
Gilian D.
2024 年 4 月入住 3 晚
Bw Team 于 2024 年 4 月 22 日 的回复
Thank you, Gilian for submitting your score. We hope to see you again so that we can serve you better next time.
10/10 超赞
Tuan
2024 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Tuan
2024 年 4 月入住 1 晚
Bw Team 于 2024 年 4 月 19 日 的回复
Thank you for the perfect score. We hope to see you again soon.
2/10 糟糕
James
2024 年 4 月 13 日
James
2024 年 4 月入住 2 晚
Bw Team 于 2024 年 5 月 3 日 的回复
Thank you, James for staying with us but you could've been specific on where we fell short on you expectation. You see, the room where you stayed was on the top floor facing away from the street and a lot of regular guests always ask for that room. At any rate, we hope the you'll be back so that we can serve you better next time.
10/10 超赞
Leslie
2024 年 4 月 13 日
Leslie
2024 年 4 月入住 1 晚
Bw Team 于 2024 年 4 月 14 日 的回复
Thank you so much, Leslie for giving us a perfect score. We love to see you again soon.
10/10 超赞
Alicia
与家人及幼儿出行, 与家人出行
2024 年 4 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great!
Alicia
2024 年 4 月入住 1 晚
Bw Team 于 2024 年 4 月 13 日 的回复
Thanks, Alicia for the perfect score and complimenting the staff. We will surely inform everyone about this. We love to see you back soon.
10/10 超赞
Ivan
与家人出行
2024 年 4 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The manager was really nice and helpful!
Ivan
2024 年 4 月入住 1 晚
Fred - Assistant Manager 于 2024 年 4 月 12 日 的回复
Thank you so much, Ivan for the perfect score. It is my pleasure to serve you and I am looking forward to serve you again soon.
10/10 超赞
Curtis,Colorado Springs
商务旅客
2024 年 4 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a very nice and very convenient to Santa Monica Pier which is 12 mins away. Train is right next door to take as well. Great value and breakfast too
Curtis
2024 年 4 月入住 1 晚
Bw team 于 2024 年 4 月 11 日 的回复
Thank you, Curtis for staying with us and submitting your review. Truly the location of our hotel is one of the reasons why guests especially tourists stay with us because we are centrally located to most tourist spots in LA and the metro is just a stone throw away. We hope to see you again soon.
10/10 超赞
Cynthia
与家人出行, 商务旅客
2024 年 4 月 9 日
不满意:员工和服务、服务设施、住宿条件和设施
Definitely needs updated. Worst thing was sitting on the toilet and repeatedly smashing my elbow on the toilet paper holder and my knee on the other side kept hitting the vanity. I paid $11 to be able to park my car in basically an alley way where I had to worry about my car being hit by another car parking because the spots are to small and at very odd angles. Oh and the 80s carpet everywhere was a very nice touch. I assure i will never be staying here again.
Cynthia
2024 年 4 月入住 1 晚
Bw Team 于 2024 年 4 月 9 日 的回复
Thank you for staying with us. We also apologize that your expectations were not met. We hope that you'll have a change of heart and give us another chance to serve you better next time.
6/10 一般
gabriel
与家人出行
2024 年 4 月 8 日
满意:员工和服务、服务设施、住宿条件和设施
you must pay for parking !!!
the parking is too small
the cleaning service of the room si not all days,!!! is one day yes,one day dont
gabriel
2024 年 4 月入住 5 晚
Bw Team 于 2024 年 4 月 8 日 的回复
Hotel has been charging for parking for 10 years now and it's posted in our website and also in all third party booking engines like Expedia. We are sorry that you missed it. Regarding cleaning the room, most hotels give maid service upon request only wherein ours is better since we do it every other day. Thank you for staying with us.
8/10 还可以
Seyum
与家人出行
2024 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The employee at hotel, they were very helpful for everything
Seyum
2024 年 4 月入住 4 晚
Bw Team 于 2024 年 4 月 7 日 的回复
Thank you very much for staying with us and submitting your comments. This will make our day and continue to do what we do. We hope to see you again soon.
10/10 超赞
Jozell
与家人出行
2024 年 4 月 5 日
满意:住宿条件和设施,员工和服务
The staff was very kind and helpful. We enjoyed our stay
Jozell
2024 年 4 月入住 1 晚
Bw Team 于 2024 年 4 月 6 日 的回复
Your score and review make our day. Thanks a million for staying with us. We look forward to seeing you again in the near future.
6/10 一般
James
2024 年 4 月 5 日
James
2024 年 4 月入住 3 晚
Bw Team 于 2024 年 4 月 6 日 的回复
Thank you, James for staying with us. We hope to serve you again when you come back to LA.
10/10 超赞
Miguel
2024 年 4 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Closed distance from Santa Monica pier
Miguel
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 5 月 9 日 的回复
Thank you, Miguel for the perfect score. Truly the hotel is accessible to most tourist spots in LA especially the Santa Monica pier. We hope to see you again soon.
8/10 还可以
Pedro Alfonso Menendez
2024 年 4 月 1 日
满意:服务设施
Buena
Pedro Alfonso Menendez
2024 年 3 月入住 5 晚
Bw Team 于 2024 年 4 月 2 日 的回复
Muchos gracias, Pedro.
8/10 还可以
Arora
2024 年 3 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Arora
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 4 月 2 日 的回复
Thanks, Arora for staying with us and submitting your score. We hope to see you again.
10/10 超赞
Gabriela,Arroyo Grande
与家人出行
2024 年 3 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Extremely low water pressure in the shower (which we understand given California drought regardless of good rain this year).
Water temperature was hard to adjust with extremes of hot/cold. I think this is an easy fix. We had to do it in our own home. Room 311.
Gabriela
2024 年 3 月入住 2 晚
Bw Team 于 2024 年 3 月 30 日 的回复
Thank you so much for staying with us and submitting your comment particularly the shower temperature. We are starting to change the old mixing valve and said room will be change next. Thanks again for letting us know.
4/10 很差
Carly
2024 年 3 月 30 日
Carly
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 4 月 20 日 的回复
Thank you, Carly for staying with us. We hope to see you again so that we can serve you better next time.
8/10 还可以
Shambhavi
2024 年 3 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Not very spacious parking area.
Shambhavi
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 3 月 27 日 的回复
Thank you, Shambhavi for staying with us and submitting your comment. We hope to see you again on your next journey to LA.
10/10 超赞
Pankaj,San Ramon
2024 年 3 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Pankaj
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 3 月 28 日 的回复
Thank you, Pankaj for staying with us and submitting your perfect score. We love to see you back soon.
8/10 还可以
Lorena
2024 年 3 月 26 日
Lorena
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 4 月 16 日 的回复
Thanks, Lorena for staying with us. We hope to see you again in the near future.
8/10 还可以
zaira
与家人出行
2024 年 3 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom was super small and tight for five people
zaira
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 3 月 26 日 的回复
Thank you for staying with us and submitting your review. We have few rooms here with larger bathrooms. Hopefully you can stay in one of that rooms next time you visit LA.
10/10 超赞
Edwin
与家人出行
2024 年 3 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was great with a separate room with a TV and terrace. Fred, the manager, is very accommodating. We stayed there before and will stay there again. It is convenient to UCLA, Santa Monica, shopping and restaurants.
Edwin
2023 年 12 月入住 5 晚
Bw Team 于 2024 年 3 月 26 日 的回复
Thank you very much for staying with us and complimenting Fred. We are glad that you enjoyed your stay and we are definitely looking forward to serve you again in the near future.
10/10 超赞
Melvin
与配偶出行
2024 年 3 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet and relaxing. Great customer service
Melvin
2024 年 3 月入住 1 晚
Bw Team 于 2024 年 3 月 25 日 的回复
What a relaxing review :) Thank you so much Melvin for staying with us and giving us a perfect score. We love to see you again when you visit Los Angles.
8/10 还可以
Thomas
2024 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Right off the metro. I liked it
Thomas
2024 年 3 月入住 2 晚
Bw Team 于 2024 年 3 月 19 日 的回复
Truly the hotel is just a stone throw away from the metro stop and the train will lead passengers either to Santa Monica pier heading west and to the heart of down LA heading east. We hope to see you again soon.
10/10 超赞
Atoussa
2024 年 3 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Séjour très bien
Personnel au petit soin
Atoussa
2023 年 6 月入住 19 晚
Bw Team 于 2024 年 3 月 19 日 的回复
Merci beaucoup d'être resté avec nous et de complimenter le personnel. Nous serons ravis de vous revoir lors de votre prochaine visite à Los Angeles.
10/10 超赞
Marcela
与家人出行
2024 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff…there was an issue with water leaking in our room from the floor above last night. Staff were quick to respond to the issue and fix it. We were unable to move due to hotel being fully occupied but they compensated us for the inconvenience. We will be staying there again the next time we are in LA.
Marcela
2024 年 3 月入住 2 晚
Bw Team 于 2024 年 3 月 18 日 的回复
Thank you so much for staying with us and submitting your comments. We really appreciate you understanding the hassle that you have encountered and we are happy to hear that the staff fixed the problem right away. We are definitely looking forward to serve you again when you visit LA.
6/10 一般
Martin
与配偶出行
2024 年 3 月 9 日
满意:员工和服务,清洁度
The staff were super friendly and helpful. Unfortunately the plumbing is old and a hot shower turned cold instantly and without warning.
Martin
2024 年 3 月入住 3 晚
Bw Team 于 2024 年 3 月 9 日 的回复
Thank you, Martin for staying with us and submitting your review. We are delighted that the staff served you well. We shall inform the right department about your concern. We hope to see you again in the near future.
10/10 超赞
Tamara,Bloomfield
与家人出行
2024 年 3 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was kind and helpful. The rooms were clean and beds were very comfortable.
Tamara
2024 年 2 月入住 2 晚
Bw Team 于 2024 年 3 月 5 日 的回复
Thank you for straying with us and submitting a perfect score. We are looking forward to serve you again soon.
10/10 超赞
Natasha
与家人出行
2024 年 3 月 4 日
满意:清洁度、员工和服务、服务设施
The Staff is very welcoming, polite, helpful, and patient. We were always greeted with a smile. The rooms are great with comfy beds. Parking is a bit of a hassle. I recommend parking on the street. We would definitely book again if we are in the area.
Natasha
2024 年 3 月入住 2 晚
Bw Team 于 2024 年 3 月 4 日 的回复
Thank you so much, Natasha for staying with us and giving us a perfect score. We love to serve you again in the near future.
8/10 还可以
Barbara,Santa Ynez
2024 年 2 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Barbara
2024 年 1 月入住 1 晚
Bw Team 于 2024 年 2 月 29 日 的回复
Thank you, Barbara for staying with us and submitting your score. We hope to see you again in the near future.
10/10 超赞
Rita
2024 年 2 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Hotel staff were very helpful
Rita
2024 年 1 月入住 1 晚
Bw Team 于 2024 年 2 月 27 日 的回复
Thank you so much, Rita for staying with us and submitting a perfect score. We love to see you back soon.
10/10 超赞
Bernhard
2024 年 2 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
I liked the personal attention by the staff and the cleanliness and comfort of the room and bedding.
I did not like the parking fee. It should be free.
Bernhard
2024 年 2 月入住 2 晚
Bw Team 于 2024 年 2 月 14 日 的回复
Thank you so much, Berhard for staying with us and giving us a perfect score. We love to see you back when you visit LA again.
4/10 很差
Kathy
2024 年 2 月 11 日
满意:员工和服务
不满意:客房舒适度,清洁度
Poor stay
The room smelled of pot smoking and it was also in the halls of the building
The towels were dingy. The bed was not comfortable and I could hear all the noises around the room
Kathy
2024 年 2 月入住 1 晚
Bw Team 于 2024 年 2 月 12 日 的回复
We are sorry that you didn't have a good experience with us. We have let go of the guest who's been smoking pot next to your room. We hope that you shall give us another chance and come back so that we can serve you better next time.
4/10 很差
ravish
2024 年 2 月 9 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ravish
2024 年 2 月入住 2 晚
Bw Team 于 2024 年 2 月 12 日 的回复
We are sorry that you didn't have a good experience with us. We hope that you shall give us another chance and come back so that we can serve you better next time.