staff are friendly, very nice environment, walking distance to the near by beach, good swimming pools. India and beach side restaurants' food are delicious
真实旅客
2019 年 1 月入住 2 晚
8/10 还可以
真实旅客
2018 年 2 月 22 日
满意:员工和服务、住宿条件和设施、客房舒适度
适合度假
酒店很大,泳池和餐饮不错,酒店前的沙滩景色很烂。
真实旅客
8/10 还可以
Duncan
2024 年 4 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
So beautiful
Duncan
2024 年 4 月入住 2 晚
10/10 超赞
Achim
2024 年 3 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Achim
2024 年 3 月入住 3 晚
10/10 超赞
Maimouna
与配偶出行
2024 年 3 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel with beautiful surroundings. Good food and great atmosphere.
Maimouna
2024 年 1 月入住 3 晚
6/10 一般
Nicole
2024 年 3 月 14 日
满意:清洁度
不满意:服务设施
We stayed at for 6 nights a group of 3 women. They would not let us share a room not even a suite so we purchased two standard rooms- one was underwhelming with a broken air conditioner and all the art removed from the wall with nails sticking out- the other room next door was nicer. After many hours traveling we went to shower in both rooms the water was not working at all. We called down stairs and they were working on it. This happened multiple times during our stay and staff was not apologetic. The shower is also cold as sometimes the hot water wasn’t working. Every night at 9 pm we would get knocks on the door apparently it’s turn down service but knocking on a door that late woke us up. The breakfast was wonderful, the dinner food was terrible except at the spice market/ the only dinner venue with amazing customer service and food. My regret is not knowing about until the second to the last night! We had the best service.
In other areas the customer service was poor while there was plenty of staff at all times service was very slow overall. Many staff did not look happy to be there or would roll their eyes. I had an appointment at the spa at 10 and arrived at 945 to fill out paperwork and the attendant told me I’m too early to be there rolling her eyes. The massages were amazing though and I do recommend despite the poor front staff customer service. The spa is closed and under renovation so empty hotel rooms are being used as the spa currently.
Nicole
2024 年 3 月入住 6 晚
8/10 还可以
Tamahra
团体旅客
2024 年 3 月 14 日
满意:服务设施,清洁度
The overall stay was relaxing and wonderful. This resort is the nicest one in the area. I was pleased however, the water did get turned off a few times. They were doing construction so one of the days I was trying to nap and I couldn’t due to banging on the roof. It appears they are doing some needed repairs which is expected but not an ideal time. The message was amazing I will say. The dinner was redundant at the main buffet but the Spice Market restaurant was amazing. Gilbert was our waiter and he was phenomenal. He was very hospitable and had the most cheerful attitude. Most of the staff was kind, a few seemed annoyed with the requests of the guests. Overall my experience was relaxing and I enjoyed my time there.
Tamahra
2024 年 3 月入住 6 晚
10/10 超赞
Joseph,Fairfax
与家人出行
2024 年 1 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very responsive to any concerns we presented regarding our stay and made corrections immediately. The food service was excellent and so was the quality. The property is set in an authentic swahili design with plenty of space per guest in all settings, providing an air of privacy.
Joseph
2024 年 1 月入住 4 晚
10/10 超赞
Debritu
与家人出行
2024 年 1 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is stunningly beautiful and no pictures could do it justice - from the large rooms to the public spaces, to the beach and spa. They've thought of everything. The food was delicious with lots of different options. The staff were gracious, very friendly and helpful. We never wanted to leave the beach and the beach bar, but all the other options were amazing too. I look forward to going back.
Debritu
2024 年 1 月入住 3 晚
10/10 超赞
Tamara
与配偶出行
2024 年 1 月 12 日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
Staff and food was amazing, however the building could use a fresh coat of paint it's really worn