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关于森札酒店的点评

4 out of 5
森札酒店
4066 Howard Ln, Napa, CA

点评

9.4

绝佳

10 分 - 超赞。769 条好评，共有 1001 条点评" "
8 分 - 还可以。157 条好评，共有 1001 条点评" "
6 分 - 一般。51 条好评，共有 1001 条点评" "
4 分 - 很差。14 条好评，共有 1001 条点评" "
2 分 - 糟糕。10 条好评，共有 1001 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

2/10 糟糕

Bizi

不满意：住宿条件和设施，员工和服务
service is bad
2022 年 10 月入住 1 晚
Reservation & Revenue Manager 于 2022 年 10 月 11 日 的回复
So sorry to hear you had a bad experience at SENZA Hotel. We did give you a complementary upgrade and bottle of wine. Please let us know what happen.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice room and location
location is good not far to anywahere, the room is clean and comfort. However, the cleaning staff is unprofessional, they did not fill up toilet paper, toiletries and coffee either.
2019 年 2 月入住 2 晚
Kimberly Lund, Reservation & Revenue Mgr 于 2019 年 2 月 20 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and will address Housekeeping for their lack of attention. That should not have happened. We hope to see you again for any future visits to Napa Valley.

10/10 超赞

Chiahung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Kimberly Lund, Reservations & Revenue Mgr 于 2018 年 3 月 8 日 的回复
Thank you for your feedback. We hope to see you again on any future visits to Wine Country.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
一般
一般

10/10 超赞

Charis，Lau

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
we stayed in senza hotel for just one night. the facilities and the room are more than perfect. its modernly decorated which is very much different from most of the lodges/hotels in Napa Valley. Staff are nice and attentive. We booked the hit air balloon ride through the hotel and thus enjoyed a discount. Overall speaking, it is a must try in Napa Valley!

6/10 一般

Allison，WALNUT CREEK

团体旅客
不满意：住宿条件和设施，服务设施
Upon arrival - you are steered toward a tiny room and checked in at a folding table. Rooms are fine, but there is considerable LOUD construction going on at the property which goes from 8a-4p 7 days a week. The pool is miniscule and was dirty two of the days we were there. While the staff tried to accomodate us and offered some compensation - it was extremely disappointing to have our vacation marred by the above - especially when no notice was given regarding the impact the construction would have on visitors.
2024 年 4 月入住 4 晚
Reservation & Revenue Manager 于 2024 年 4 月 30 日 的回复
Thank you for taking the time to review SENZA Hotel. Our apologies your visit did not meet our standards. We hope you will give us another try for any return visits to Napa Valley. The new lobby and breakfast format will be amazing.

6/10 一般

Gautam，Issaquah

与家人及幼儿出行
满意：服务设施
不满意：住宿条件和设施
The overall property is pretty small and not really great location
2024 年 4 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 4 月 26 日 的回复
Thank you for taking the time to review SENZA Hotel. We are located on the North of end Napa with a serene setting.

8/10 还可以

maria，Miami

满意：员工和服务，清洁度
I wish we would have been told with more anticipation that the obey was under construction. We were told the day before. Otherwise the facilities and room are amazing. Will definitely be back.
2024 年 4 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 4 月 19 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. You will have to visit us again when the new lobby and breakfast format is complete. It will be amazing!

6/10 一般

Milena

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 4 月入住 4 晚
Reservation & Revenue Manager 于 2024 年 4 月 19 日 的回复
Thank you for taking the time to review SENZA Hotel. We would love for you to contact the hotel and share where your experience did not meet your expectation. We hope you will give us another chance for any return visits to Napa Valley

10/10 超赞

Romina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thank you Karen for your warm welcome! This property is beautiful. Even though some rooms are being renovated. I will definitely stay here again.
2024 年 4 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 4 月 15 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and you will have to come back for another visit when the renovation is complete. The new Lobby and breakfast options will be amazing.

10/10 超赞

Benchamard，Chicago

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful place and best service
2024 年 4 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 4 月 15 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

Hasmik

团体旅客
满意：服务设施，清洁度
Room was spacious, clean and with a beautiful view. Breakfast was not good though. Although they had renovations that caused changes in breakfast service.
2024 年 4 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 4 月 8 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your room. You will have to come back for any return visits to Napa Valley and check out our new and improved lobby and breakfast options.

8/10 还可以

Richelle

与家人出行
满意：服务设施，员工和服务
The patio was dusty and had cobwebs on the furniture. The room was hot when we came in. I booked a garden view but there is no view. However, the staff were nice and friendly.
2024 年 4 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 4 月 3 日 的回复
Thank you for taking the time to review SENZA Hotel. Our apologies the patio did not meet up to our usual standards. We will address Housekeeping directly on this issue. And also the temperature of the room when you arrived. We hope you will give us another try on any returning visits to Napa Valley

10/10 超赞

Joenard

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 4 月 1 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

8/10 还可以

Quyen，Sunnyvale

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was advertised the room was supposed to be a suite but it was not a suite. It was a nice big room.
2024 年 3 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 4 月 1 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. We hope to see you again for any future visits to Napa Valley

8/10 还可以

Paige

满意：清洁度
2024 年 2 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 3 月 18 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 超赞

Ana

2024 年 3 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 4 月 3 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

6/10 一般

stephanie，Tampa

与配偶出行
不满意：住宿条件和设施，员工和服务
Walls paper thin. Breakfast was ok.
2024 年 3 月入住 3 晚
Reservation & Revenue Manager 于 2024 年 3 月 13 日 的回复
Thank you for taking the time to review SENZA Hotel. We are in the process of revamping our breakfast and hope you will give us another try for any return visits to Napa Valley

10/10 超赞

Kirsten

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Great stay
2024 年 3 月入住 3 晚
Reservation & Revenue Manager 于 2024 年 3 月 12 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

Rbk

2024 年 3 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 4 月 1 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

2/10 糟糕

Vivian

满意：住宿条件和设施，清洁度
不满意：员工和服务
2024 年 3 月入住 6 晚
Reservation & Revenue Manager 于 2024 年 3 月 11 日 的回复
Thank you for taking the time to review SENZA Hotel. We are disappointed you stay did not meet expectations. I encourage you to please contact the hotel for further discussion.

8/10 还可以

Dustin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 3 月 7 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and we hope to see you again for any return visits to Napa Valley

10/10 超赞

Zuzana，Rocklin

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
My husband and I chose this hotel for our weekend getaway as the place we typically stat at was fully booked and we couldn’t be happier. I think we found ourselves new favorite place in the area. Everything went very smooth from the check-in all the way to the check-out, the hotel was very nice, clean, modern and so cozy. We stayed at the room with the vineyard view and it was beautiful. We are definitely stating again in the future.
2024 年 3 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 3 月 5 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

6/10 一般

Soyoung

与家人及幼儿出行, 带宠物出行
不满意：住宿条件和设施
The property smelled unclean and the room was plain with some wear and tear on the walls. The location is on a highway and very busy.
2024 年 2 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 2 月 26 日 的回复
Thank you for taking the time to review SENZA Hotel. We take all critiques seriously. If you could please contact the hotel, so we can discuss.

8/10 还可以

Erwin

满意：清洁度、员工和服务、住宿条件和设施
.
2024 年 2 月入住 4 晚
Reservation & Revenue Manager 于 2024 年 2 月 22 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 超赞

Sharon

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The room was amazing with great climate control. The breakfast was a bit underwhelming....
2024 年 2 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 2 月 19 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

8/10 还可以

Marites

与配偶出行
满意：住宿条件和设施
Taylor greeted us as we checked in on the later in. She escorted us to our room, showed us how to work everything, left to make us churros and delivered them to us. Thats what you call service!!!
2024 年 2 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 2 月 19 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

10/10 超赞

Conti

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 2 月 21 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

Pramit

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The construction did not interfere with the guest experience. It will only be better in time.
2024 年 1 月入住 4 晚
Reservation & Revenue Manager 于 2024 年 1 月 29 日 的回复
Thank you for taking the time to review SENZA Hotel We are delighted you enjoyed your stay and all that SENZA has to offer. You will definitely have to come back for another visit to check out our new lobby.

10/10 超赞

Sergio

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Napa
Hotel bem confortável ótima cama e travesseiro chuveiro muito bom Localicao excelente Café da manhã de boa qualidade
2024 年 1 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 29 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. Please be aware the photo you attached is not our property. We hope to see you again for any future visits to Napa Valley

10/10 超赞

Sophia

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice property. A little dated; friendly staff
2024 年 1 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 31 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 超赞

Jennifer

2024 年 1 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 23 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

10/10 超赞

M

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 22 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

8/10 还可以

Anna

2024 年 1 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 18 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for a return visit to Napa Valley

8/10 还可以

Diana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay but expensive for what it is.
Breakfast was nice, simple offerings that do the job. Coffee and water all day in lobby is nice. Bedroom is sparse looks cozier online. Lovely balcony with view. Tv remote did not work properly. Everything else was fine but not really worth the high nightly rate.
2024 年 1 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 15 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. I see you stayed in our Vineyard Room. You should come back out in spring or summer when the vineyard next to your room is in full leaf. It is quite the site. We hope to see you again.

10/10 超赞

Diana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 15 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 15 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

10/10 超赞

ivanna

满意：清洁度、员工和服务、住宿条件和设施
Great hotel. We keep coming back here.
2024 年 1 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 9 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

gerald

It was really enjoyable. Two nights and two days.
2023 年 12 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 9 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

Tom

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fun in the Vineyards
Great location and super dog friendly. Walking distance to Don Giovanni restaurant and Ashes and Diamonds Winery. Outdoor hot tub is a plus. And outdoor hot tub was great.
2023 年 12 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 31 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any future visits to Napa Valley

10/10 超赞

Sveta

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ambiance. Also the privacy.
2023 年 12 月入住 3 晚
Reservation & Revenue Manager 于 2024 年 1 月 2 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

Steve

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the staff was excellent and the hotel was very nice. It is close to Hwy 29 so there is some vehicle noise and headlights at night. One battery charging station which it would be better to have more or at least not allow people to plug in and leave their car in the charging spot far beyond when their car is fully charged. Unfortunately, there are those who are completely inconsiderate. It's all about them and the hell with others.
2023 年 12 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 2 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley. We have one regular charging station and three Tesla charging stations. Also we have two fountains on the property to go off during peak commute hours to help drown out the road noise.

10/10 超赞

Antoine

2023 年 12 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 2 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any future visits to Napa Valley

10/10 超赞

Kylee

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms felt so luxurious. They were clean, smelled good, sheets and bedding were amazing, and much more.
2023 年 12 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 2 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

Vasiliki

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 2 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

HSIU JAN

2023 年 12 月入住 2 晚
Reservation & Revenue Manager 于 2024 年 1 月 15 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

8/10 还可以

Hayley

2023 年 12 月入住 1 晚
Reservation & Revenue Manager 于 2024 年 1 月 2 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 超赞

N

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Shame about the busy nearby road, otherwise the property would have been a bit more tranquil. Still, the room is modern, extremely comfortable and luxurious. The staff at check in were very courteous and welcoming, and appreciated being escorted to our room - not often that happens these days. Highly recommended
2023 年 12 月入住 1 晚
Reservation & Revenue Manager 于 2023 年 12 月 24 日 的回复
Thank you for taking the time to review SENZA Hotel. WE are delighted you enjoyed your stay. We do have fountains on the property that go on during prime commute times to help drown out the road noise. We hope to see you again for any future visits to Napa Valley

10/10 超赞

Denis，STOCKTON

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice property construction going on at this time. We had a nice stay.
2023 年 12 月入住 1 晚
Reservation & Revenue Manager 于 2023 年 12 月 21 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. You will have to come back for another visit when our Lobby is complete, it will look amazing.

10/10 超赞

Kathryna

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Reservation & Revenue Manager 于 2023 年 12 月 20 日 的回复
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any future visits to Napa Valley