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关于贝斯特韦斯特普勒斯大学酒店的点评

2.5 out of 5
贝斯特韦斯特普勒斯大学酒店
3051 W State Street Olean, Olean, NY

点评

8.6

超赞

10 分 - 超赞。336 条好评，共有 645 条点评" "
8 分 - 还可以。213 条好评，共有 645 条点评" "
6 分 - 一般。60 条好评，共有 645 条点评" "
4 分 - 很差。23 条好评，共有 645 条点评" "
2 分 - 糟糕。13 条好评，共有 645 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
not very noisy
2024 年 5 月入住 2 晚
Scott 于 2024 年 5 月 20 日 的回复
Thank you very much for your review. We are very happy you enjoyed your visit with us.

10/10 超赞

BRENDA

与家人出行
Great stay
2024 年 5 月入住 2 晚
Scott 于 2024 年 5 月 20 日 的回复
Thank you for the kind review, we look forward to your next visit.

8/10 还可以

Anna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was nearly perfect. The room was clean and very comfortable. The staff was friendly and courteous. The only down side was that the room had a horrible smell. Day one we thought it was perhaps a bug spray treatment that hotels will do routinely, however the smell never went away. We bought fabreeze and air deodorizers to help with the smell. After a while in the room we would go nose blind to it however it was very strong upon every entrance. We will likely stay here again however the next time we will request a change of room should there be any strange odors.
2024 年 5 月入住 3 晚
Scott 于 2024 年 5 月 20 日 的回复
Thank you very much for your review. Would you mind calling me to let me know which room you stayed in. Thank you, Scott

8/10 还可以

MaryPat

与家人出行
liked the whole experience except for the fact our room which was down the hall from the pool had a very strong chlorine odor and a slightly musty smell from the pool.
2024 年 5 月入住 2 晚
Scott 于 2024 年 5 月 5 日 的回复
Thank you very much for your review. We look forward to having you stay with us again.

10/10 超赞

Todd

满意：清洁度、员工和服务、住宿条件和设施
Comfortable room, good breakfast and convenient parking
2024 年 4 月入住 2 晚
Scott 于 2024 年 4 月 22 日 的回复
We are very happy you enjoyed your visit with us, we look forward to your next stay.

10/10 超赞

Rebekah

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Every staff member we encountered was friendly and helpful - clean room, comfortable bed, great water pressure in the shower!
2024 年 4 月入住 1 晚
Scott 于 2024 年 4 月 22 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 超赞

Kay

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚
Scott 于 2024 年 4 月 22 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always our first choice in Olean!
2024 年 3 月入住 2 晚
Scott 于 2024 年 3 月 25 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 超赞

Stefani

2024 年 3 月入住 1 晚
Scott 于 2024 年 4 月 13 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 超赞

Christine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to where I needed to be
2024 年 3 月入住 1 晚
Scott 于 2024 年 3 月 22 日 的回复
Thank you for your review, we are very happy that you enjoyed your stay with us.

10/10 超赞

Brian

2024 年 2 月入住 1 晚
Scott 于 2024 年 2 月 26 日 的回复
Thank you very much for your kind review

10/10 超赞

shawn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Scott 于 2024 年 2 月 26 日 的回复
Thank you very much for your kind review.

10/10 超赞

Gnomeland

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything I Needed
Nice little hotel. Quiet and clean. The manager was pretty awesome & very friendly. It was a good trip.
2024 年 2 月入住 1 晚
Scott 于 2024 年 2 月 20 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 超赞

Chris

满意：清洁度、员工和服务、住宿条件和设施
Great property for families!
2024 年 2 月入住 1 晚
Scott 于 2024 年 2 月 20 日 的回复
Thank you very much for your kind review. We are very happy your family had a good visit with us.

10/10 超赞

Walter

与家人出行
2024 年 1 月入住 1 晚
Scott 于 2024 年 2 月 2 日 的回复
Thank you very much for your kind review.

8/10 还可以

Mark

满意：清洁度、员工和服务、住宿条件和设施
Everything was fine, except the room had a faint smell of smoke.
2024 年 1 月入住 1 晚
Scott 于 2024 年 2 月 2 日 的回复
Thank you very much for your review. We apologize your room had a faint smell of smoke.

10/10 超赞

Bradley

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Scott 于 2024 年 1 月 21 日 的回复
Thank you very much for the kind review, we look forward to your next visit with us.

10/10 超赞

Anthony J，NIAGARA FALLS

2024 年 1 月入住 1 晚
Scott 于 2024 年 2 月 20 日 的回复
Thank you very much for your kind review.

10/10 超赞

Pamela

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pool is smaller but crystal clear, clean and really warm. Best pool we have had in a long time.
2024 年 1 月入住 1 晚
Scott 于 2024 年 1 月 18 日 的回复
Thank you so much for your kind review, we are very happy you enjoyed our pool.

10/10 超赞

Dawn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Went there for the weekend for a ski vacation. Had a great time
2024 年 1 月入住 2 晚
Scott 于 2024 年 1 月 16 日 的回复
Thank you very much for the kind review, we look forward to having you stay with us on your next ski trip.

10/10 超赞

David

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Scott 于 2024 年 1 月 9 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 超赞

Bethany

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Scott 于 2024 年 1 月 9 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

8/10 还可以

Joseph

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I had to leave early do to family issues the morning guy was pretty helpful but the guy on the over night shift was terrific he had our room ready after long bad rough night
2023 年 12 月入住 2 晚
Scott 于 2024 年 1 月 1 日 的回复
Thank you very much for your review, we look forward to your next visit with us.

8/10 还可以

Wayne

2023 年 12 月入住 3 晚
Scott 于 2024 年 2 月 2 日 的回复
Thank you very much for your review, have a wonderful day.

10/10 超赞

Danielle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay
The stay was great. Our room was very comfortable and the shower had great water pressure.
2023 年 12 月入住 1 晚
Scott 于 2024 年 1 月 1 日 的回复
We are very happy you enjoyed your visit with us.

8/10 还可以

Joseph

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mattress could use some updating. Otherwise wonderful!
2023 年 12 月入住 1 晚
Scott 于 2023 年 12 月 5 日 的回复
Thank you for your review.

4/10 很差

Linda

2023 年 11 月入住 1 晚
Scott 于 2023 年 12 月 18 日 的回复
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 超赞

jason

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location next to university, staff friendly and good breakfast.
2023 年 11 月入住 1 晚
Scott 于 2023 年 11 月 24 日 的回复
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 超赞

Chad

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Scott 于 2023 年 11 月 14 日 的回复
Thank you for your kind review, we are very happy you enjoyed your visit with us.

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Super clean and friendly staff, reasonably priced made this a good value. We would stay again and recommend it to others Thanks
2023 年 11 月入住 1 晚
Scott 于 2023 年 11 月 11 日 的回复
Thank you very much for your kind review.

8/10 还可以

Judith

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Toilet too low, door very heavy and did’t close easily. Need more lights on the entrance off the street.
2023 年 10 月入住 1 晚
Scott 于 2023 年 10 月 31 日 的回复
Thank you for your review.

8/10 还可以

Nancy

2023 年 10 月入住 1 晚
Scott 于 2023 年 11 月 24 日 的回复
Thank you very much for your review.

10/10 超赞

Edward

2023 年 10 月入住 1 晚
Scott 于 2023 年 10 月 31 日 的回复
Thank you very much for your kind review.

10/10 超赞

Terri

团体旅客
Very nice location. Staff was very nice and hotel was very clean. Beds were very comfy too.
2023 年 9 月入住 1 晚
Scott 于 2023 年 10 月 3 日 的回复
Thank you very much for the kind review.

10/10 超赞

Steven

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The motel was clean and our room was spotless. The beds were very comfortable, the bathroom was well stocked with towels and accessories, and the breakfast was very nice with a good varierty of items to choose from. The only thing that I would change would be the sign out in front of the motel to make it more visible at night.
2023 年 9 月入住 2 晚
Scott 于 2023 年 10 月 2 日 的回复
Thank you very much for the kind review.

6/10 一般

Jennifer

满意：住宿条件和设施，员工和服务
2023 年 9 月入住 2 晚
Scott 于 2023 年 9 月 25 日 的回复
Thank you for your review.

8/10 还可以

David E.

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Scott 于 2023 年 9 月 19 日 的回复
Thank you very much for your review.

10/10 超赞

Jaclyn，fredericksburg

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was clean. Staff friendly. Breakfast was on Point! Little loud at night and windows did not have black out in our room... but mattress toppers were extra comfy.
2023 年 8 月入住 1 晚
Scott 于 2023 年 8 月 30 日 的回复
Thank you very much for your kind review.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Scott 于 2023 年 8 月 28 日 的回复
Thank you very much for your kind review.

10/10 超赞

Victoria

2023 年 8 月入住 2 晚
Scott 于 2023 年 9 月 19 日 的回复
Thank you very much for your review

8/10 还可以

Richard

2023 年 8 月入住 1 晚
Scott 于 2023 年 9 月 19 日 的回复
Thank you very much for your review.

4/10 很差

Richard D

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Where's my dress?
My wife left an expensive dress in the closet in our room. First she was told, when she called, that no one had seen it. When she said she wanted to file a complaint, the clerk looked again and found it. She said she would mail it to us. We have not receieved it yet, which I should have if it was mailed on Sunday or Monday. I am not happy. I don't feel I can trust your Hotel.
2023 年 8 月入住 1 晚
Scott 于 2023 年 8 月 10 日 的回复
It was a pleasure speaking with you this morning. Your package has been shipped.

10/10 超赞

Linda

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were quiet and clean. Convenient for our needs and I would recommend it to other travelers.
2023 年 8 月入住 1 晚
Scott 于 2023 年 8 月 7 日 的回复
Thank you very much for your kind review, we look forward to your next visit.

10/10 超赞

Gabrielle

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is one of my favorite hotels! Cute towel set up, clean room, comfortable beds & pillows and very friendly staff. Plus it’s close to EVERYTHING!
2023 年 8 月入住 2 晚
Scott 于 2023 年 8 月 7 日 的回复
Thank you very much for your kind review. We look forward to your next visit with us.

8/10 还可以

Cathy

2023 年 8 月入住 1 晚
Scott 于 2023 年 8 月 7 日 的回复
Thank you for your review.

4/10 很差

James，Covington

满意：住宿条件和设施，清洁度
I was exceptionally disappointed when the desk clerk informed me they do NOT make wake-up calls. When I checked out, the same clerk told me they could not make change for a $20.00 bill. NEVER have I heard of such standard things missing from my visit.
2023 年 7 月入住 4 晚
Scott 于 2023 年 8 月 4 日 的回复
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 还可以

Sandra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Mattress toppers were extremely comfortable. Rooms were clean with the exception of floor corners in the bathroom. Breakfast was great and the availability for dining and shopping was spot on.. Only a hop. skip and a jump from St. Bonaventure campus.
2023 年 7 月入住 1 晚
Scott 于 2023 年 7 月 27 日 的回复
Thank you very much for the kind review, we look forward to your next visit with us.

10/10 超赞

Heather

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Scott 于 2023 年 7 月 25 日 的回复
Thank you very much for your kind review.

2/10 糟糕

Mukesh

与家人出行, 商务旅客
不满意：住宿条件和设施，清洁度
Think twice before staying here. The door to my room was broken and wouldn’t close had to wait with my bags in the lobby until it was fixed. Found BED BUGS in the room and had to ask for a new room. Not worth your money
2023 年 7 月入住 1 晚
Scott 于 2023 年 7 月 23 日 的回复
Thank you for your regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 超赞

Ann Marie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 2 晚
Scott 于 2023 年 7 月 22 日 的回复
Thank you very much for your kind review.