“The location is good for people who are driving with easy parking.
The bad point is the room's lack of temperature control. The temperature is locked at 22 degrees, and I informed reception that they can't do anything about it. It is freezing cold inside the room.”
“We had a cracking time here, it was our first time and they had upgraded us to their best suite, the staff were very attentive and made sure we had all the information we needed!! I would highly recommend staying at this hotel and we will again!”
“We have stayed in this hotel for two nights. The overall experience is very good and we highly recommend this hotel to anyone. The hotel is located near to an underground station and it is very convenient to travel. There is free parking for us to park our car. When we first arrived, we are impressed by the warm welcome of the staff and the user-friendly design of the facilities. The quality of the breakfast is good and we enjoyed very much. ”
“The main house looks lovely but don’t be fooled. First room in the Waterhouse was a disaster the stench was awful! Mould and damp. Room was swapped but not much better, dirty and damage to the walls.
The staff are just rude and unhelpful. Asked where breakfast was, directed to the main house. Stood for 10 mins being ignored by staff so approached a lady and asked, got barked at ‘we open at 7:30!’ Ok no one informed me and only asked if I could get a coffee as there was nowhere else to have one……
