El servicio de playa fue suspendido por falta de agua, tuvimos que regresar al hotel.
El personal en todo momento fue muy amable, servicial y atentos, me ayudaron a recuperar mi sombrero.
Laura
2024 年 5 月入住 3 晚
6/10 一般
MARIO ROMO
与配偶出行
2024 年 5 月 21 日
满意:清洁度
不满意:服务设施,员工和服务
Las instalaciones están muy bien pero tienes que caminar por que los carritos de transporte son insuficientes nunca los usamos incluso caminamos con maletas. Por otro lado falta tapar mucho algunas construcciones por las que caminas.
MARIO ROMO
2024 年 5 月入住 2 晚
2/10 糟糕
Ana Karen Trigo
与家人出行
2024 年 5 月 20 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Barandales flojos en las albercas, albercas con muchos químicos, camas súper incómodas y no hace nada por mejorarlo
Ana Karen Trigo
2024 年 5 月入住 3 晚
8/10 还可以
Richard
与家人及幼儿出行
2024 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here strictly for the amenities. We like quiet relaxing restful vacations. So we liked that this was in the jungle away from the bustle. We didn’t intend to go off Resort. Although we did do the beach shuttle one day you have to put your name on the list for shuttle. They only have two so there was a bit of a wait in the morning that I had researched also. We were going to book a cabana on arrival however, we found out they had to have been booked before through the hotel app. We always choose resorts with lazy rivers it’s most suited for our family of 6 ages 4-40. Previous reviews talked about the food not being overly exciting and that was true. There wasn’t a lot of choices for kids that like the Americanized foods. Very Mexican buffet for that I gave 4 stars. The amount of pools and hot tubs was stellar. They also had an ice cream shop that we frequented daily. And we were not able to get a reservation in the Japanese restaurant because they were booked up immediately and the rest of the days we were there they were not open. Our room was a fair bit off the mountain so pushing a stroller was extremely difficult and I consider myself to be fit. They did offer golf cart shuttles, but they never seem to be around and I didn’t have the patience to wait. I loved the hot style room with shower and bath wet room. Would still recommend for families aside from the food at buffet but you can visit the restaurant in the tower for tacos and fries for the kids.
Richard
10/10 超赞
Sandra
2024 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very pretty. Staff is amazing too.
Sandra
2024 年 5 月入住 3 晚
6/10 一般
cheryl
与家人及幼儿出行
2024 年 5 月 20 日
满意:员工和服务
Its so far from the beach but other wise its beautiful
cheryl
2024 年 5 月入住 7 晚
8/10 还可以
Paulina
与配偶出行
2024 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La comida es buena en el restaurante del snack y el desayuno pero en cuanto al de cena buffet pienso que podría mejorar, las instalaciones son limpias y tienen buen mantenimiento, la atención en general es buena pero aveces puede notarse que hay preferencia para huéspedes extranjeros no es gran problema pero es notorio, el club de playa está lindo comida buena pero hay un espacio pequeño para la afluencia de huéspedes al menos cuando asisti
Paulina
2024 年 5 月入住 3 晚
6/10 一般
Zarhina
2024 年 5 月 19 日
Zarhina
2024 年 5 月入住 7 晚
6/10 一般
Monica,San ysidro
与家人及幼儿出行
2024 年 5 月 19 日
满意:清洁度
不满意:员工和服务
The property is nice but Lacking staff. No waiters at the pool we needed to get out of the pool every time we need it to get a drink or snacks.
also Not much of a variety at the buffet pretty much the same thing every day.
Monica
2024 年 5 月入住 7 晚
10/10 超赞
Grayson
与配偶出行
2024 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The resort was beautifully built into the landscape of the mountain. There were some parts of the property that could use updating but overall was very nice. The rooms were clean, spacious and the bathrooms were the same. The buffet was consistently good for breakfast and hit or miss at dinner. Pool side bar food was good with good options. The staff were all very kind and accommodating. It was very quiet and the pools were all very nice.