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“Suite was updated and very comfortable for a family of four. Room keys didn’t work on several occasions. Food and amenities charges were not transparent. Staff was very courteous and helpful”

“I would not recommend this property to anyone due to my bad experience, Room was not clean and the washroom was in very poor condition. Overall the cleanliness and maintenance were far below expectations.”

“No bathtub！Ther washroom is quite small ！”

“Room was extra big with all the facilities needed, staff was always available and helpful during the entire stay. They have their own parking. All kinds of shops nearby and all around the hotel area. There is a communal balcony from where we enjoyed the nature view outside before the breakfast. They have their own restaurant from where we had our dinner and the food was lovely.”

“I stayed in this hotel 5 times and this was my last time to stay there first 3 stays was really good I enjoyed but this time staying in nine tree was terrible. Month ago I booked this hotel they didn’t give us the room what I booked. 2 secondly the smell in the room like moldy specially when turned on the air conditioner.”

“Beds are really uncomfort mattresses & blankets pillows everything needs to improve”

“Awesome service i booked it for my family and they loved it”

“Staff was very bad didn’t talk politely and the service was very bad air conditioning doesn’t work at all no water in the room I will never recommend anyone to go there very very bad experience and I was overseas”

“Clean room and family friendly. Little far from mall road”

“The hotel and staff made our stay amazing, great position and the attached shopping mall was just heaven. This hotel is 5 star plus for me.”

“Hotel is nice”

“My stay was quiet and comfortable. Recommended for families looking peace in murree.”