6/10 一般
Colleen
与配偶出行
2024 年 6 月 17 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
We stayed in the honeymoon suite. The view was absolutely breathtaking and the bed was very comfortable. Locking the door and using the A/C were very confusing. It would have been nice to receive more detailed instructions from the staff, who are not on site. They responded quickly via WhatsApp but were not very friendly or helpful. They provided a wine key that was missing a corkscrew, so when we tried to enjoy a bottle of wine at sunset, we had to walk to a nearby restaurant to ask them to open it. When I brought this to the staff’s attention, they ignored that part of my message. For the price, I expected more attention to detail and a much more welcoming and helpful staff.