“The Lowell is a delightful small hotel with excellent amenities and a great location. There are comfortable areas for sitting and relaxing, which is an added bonus. The staff is courteous and responsive.”
"It’s a good choice for short-term travel! The room is not big, but very new and clean! There are also breakfast coupons every day, which I didn't expect. It's very close to Midtown. To be honest, there were too many people staying in Midtown for a few days. The distance here is just right and it's very convenient to go to various attractions! The hotel staff are also very nice! Thanks!"
"The house keeper forget to close the door for whole day. Don’t rave any important stuff in the room. The neighborhood is noise car is horns and drive by. "
"Although the location isn’t close to Time Square but it is very close to the subway and many other sightseeing destinations such as the Trump Tower, the Museum of Modern Art, the Central Park, St. Thomas Church, St. Patrick Cathedral and the Grand Central Terminal, etc. I will definitely recommend this hotel to anyone who not only want a comfortable sleep but also with a helpful and extra nice front desk service experience. "
"in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible experience. "
