I stayed 3 nights and asked that my room be cleaned both days. It was not cleaned at all. They said they couldn't give me any kind of refund because I booked through Expedia. This is an expensive place, so I would expect much better service.
Glen
2024 年 4 月入住 4 晚
10/10 超赞
Elias,Rolling Meadows
商务旅客
2024 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was exactly what I needed. Quiet and warm for sleeping one night.
Elias
2024 年 1 月入住 1 晚
8/10 还可以
Sharon
与配偶出行
2024 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Clean and quiet
Sharon
2024 年 4 月入住 1 晚
10/10 超赞
Virginia
2024 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Very clean and quiet comfortable beds but pillows are too soft and flat.
Virginia
2024 年 3 月入住 2 晚
6/10 一般
Richard
2024 年 3 月 20 日
Staff gave us a room by the elevator which we could hear running all night long. They made us sign a waiver before checking in that said there will be elevator noise and we can't complain about it. Had we known about this when we booked, we would've booked elsewhere. Staff said they had no way to notify us of the room inconvenience prior to checking in since we used Expedia to book.
Richard
2024 年 3 月入住 1 晚
10/10 超赞
Linda
2024 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Mellie went above and beyond to help. Thank you for your kindness and helpful ways. They are very lucky to have you as staff.