“We were trapped in the hotel lift for over 20 minutes when the doors failed to open. Despite repeated emergency calls from inside the lift, the hotel did not arrange emergency assistance. I eventually had to call 112 myself, and the fire brigade came to rescue us. My mother became unwell while trapped and was assessed by emergency medical personnel afterwards.
What was particularly disappointing was the hotel’s response: there was no proper follow-up, apology or explanation after such a serious……
“Beautiful property. Our room was spacious and the bed was comfortable. The patio/ terrace off our bedroom was very inviting with two chaise lounges under shade, and a hot tub.
Restaurants were nearby and easy to walk to.
We needed transportation to a different port than the one across the street for our Viking cruise, and the front desk staff arranged it quickly for us. Highly recommend!”