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关于斯普林菲尔德旅馆的点评

2 out of 5
斯普林菲尔德旅馆
324 Lincoln Drive, Springfield, KY

点评

6.2
10 分 - 超赞。8 条好评，共有 38 条点评" "
8 分 - 还可以。7 条好评，共有 38 条点评" "
6 分 - 一般。9 条好评，共有 38 条点评" "
4 分 - 很差。6 条好评，共有 38 条点评" "
2 分 - 糟糕。8 条好评，共有 38 条点评" "

6.2/10

清洁度

7.2/10

员工和服务

4.6/10

服务设施

5.4/10

住宿条件和设施

5.6/10

环保

点评

10/10 超赞

Trudy

满意：住宿条件和设施
Nice clean quiet hotel. Owners are friendly and responsive. Laundry on site.
2024 年 5 月入住 1 晚
Stan 于 2024 年 5 月 19 日 的回复
Dear Trudy,Thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

10/10 超赞

Denise

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The owners and staff here were fantastic. We had a turkey hit our windshield and smashed it completely. This was on Mothers Day do no place was open to fix our vehicle. We were out of state. We stayed here. They offered a later checkout, allowed us to stay in the lobby and allowed us access to a covered area to get the windshield replaced on their property. Could not have asked for more. Thank you for your hospitality.
2024 年 5 月入住 1 晚
Springfield Inn 于 2024 年 5 月 13 日 的回复
Dear Denise,Thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

4/10 很差

Megan

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The best thing about this hotel was the woman working the front desk, when we got into our room, there was hair and dirt all over the floors. The blanket was covered in some kind of animal hair and then once we pulled back the blanket the sheets were covered in human hair. It was like the bed had been made with the same dirty bedding from the previous people before us. The chair in the room had dirt and some kind of staining covering it, so much so that we didn’t even want to put our baggage on it. We called the front desk to ask for new sheets, which she brought us right away. You could see the difference in the fresh sheets she brought us and the ones that were on the bed. The towels provided were dirty, we didn’t even want to use them to wash up with. There was some work being done on the floors, which is understandable, but there was dirt debris covering the hallways and stairs. If it hadn’t been Derby weekend, we would have found somewhere else to stay. The staff here is wonderful, but the rooms and hotel itself is not worth the price or the no refund status of the hotel.
2024 年 5 月入住 1 晚
Springfield Inn 于 2024 年 5 月 6 日 的回复
Dear Megan,Thank you for taking your time and giving us a feedback. Sorry that we did not meet your expectation but please rest assure that we are working very hard to get this property up and running. We are remodeling this property as we speak.

6/10 一般

Alicia

与配偶出行
The owners/managers were very friendly and helpful however the facility is tired. They are updating as they can but it’s an old building. The furnishings are on lower end and again tired. Everything was very clean and and did the job. Probably would not go back.
2024 年 4 月入住 3 晚
Springfield Inn 于 2024 年 4 月 25 日 的回复
Dear Alicia,Thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

10/10 超赞

tyler

2024 年 4 月入住 1 晚
Springfield Inn 于 2024 年 5 月 13 日 的回复
Dear Tyler,Thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

10/10 超赞

Lewis

满意：清洁度、员工和服务、服务设施、住宿条件和设施
nothing
2024 年 4 月入住 1 晚
Stan 于 2024 年 4 月 13 日 的回复
Dear Lewis,Thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

2/10 糟糕

Gina

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was dirty. The floor was not clean, haven't even been swept. The hand towel in bathroom was dirty. No wash cloths were provided. The shower at the drain had pink/mold. I know this is a two star hotel but I still expect a clean room.
2024 年 2 月入住 1 晚
Paul P. 于 2024 年 2 月 6 日 的回复
Thank you for taking your time and giving us a feedback. Sorry that we did not meet your expectation but please rest assure that we are working very hard to get this property up and running. We are remodeling this property as we speak.

6/10 一般

Barbara

满意：客房舒适度，员工和服务
Staff at check in were very nice. Everyone was very friendly. I think the hotel is about to undergo some renovations so the room wasn’t esthetically pleasing, but the bed was very comfortable & met our needs. We were only there for one night, so it was tolerable.
2023 年 12 月入住 1 晚
russell 3rd shift night auditor 于 2023 年 12 月 5 日 的回复
THANK YOU BARBARA, YES WE ARE GOING THRU MAJOR CHANGES. ALL NEW FLOORING. BEDS, MATTRESSES, ALSO UP DATING OUR LOBBY AND DINING AREAS. WE HOPE YOU WILL RETURN AND SEE THE CHANGES IF YOUR TRAVELS PASS THIS WAY.

6/10 一般

Dale

2023 年 10 月入住 1 晚
Paul P. 于 2023 年 11 月 18 日 的回复
Thank you for taking your time and giving us a feedback. Sorry that we did not meet your expectation but please rest assure that we are working very hard to get this property up and running. We are remodeling this property as we speak.

8/10 还可以

Randall

与配偶出行
满意：清洁度、员工和服务、服务设施
Property under construction.
2023 年 10 月入住 3 晚
Springfield Inn 于 2023 年 10 月 17 日 的回复
Dear Randall,Thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

10/10 超赞

Nancy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent experience nice rooms
2023 年 10 月入住 1 晚
Springfield Inn 于 2023 年 10 月 17 日 的回复
Dear Nancy, thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

10/10 超赞

Raven

2023 年 10 月入住 1 晚
russell 3rd shift night auditor 于 2023 年 11 月 13 日 的回复
thank u.

4/10 很差

Michael

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
I had to kill 10 stink bugs in the room. No breakfast supplies just coffee and yogurt. I would not recommend this facility.
2023 年 10 月入住 1 晚
russell 3rd shift night auditor 于 2023 年 10 月 8 日 的回复
i worked the oct 3 breakfast shift. you either checked out before 6 am. or after 9 am. these are our breakfast hours, no we do not offer a cooked hot breakfast. we provide pastries, cereal, and oatmeal hot water for hot meal. i am sorry ur stay was not satisfactory, but as i stated i put out all breakfast items on oct 3.

2/10 糟糕

donald

与配偶出行
Room dirty when was the last time used coffee pot was taken to front desk. Dirty. Placed rev in April for 3 days not at 100. A night. Will not be back and will not let anybody I know stay there
2023 年 9 月入住 2 晚
Paul P. 于 2023 年 9 月 25 日 的回复
Thank you for taking your time to write a review. I would like to inform you that the property is under new management since June. We are trying our best to get everything together. We are about to start remodeling the hotel. Please give us one more chance whenever you’re back in the area to see our hospitality once the remodeling is finished.

2/10 糟糕

Rene

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty, run down, paid with expedia but the hotel tripple charged me. Waiting for refund.
2023 年 8 月入住 1 晚
Paul p. 于 2023 年 9 月 1 日 的回复
Thank you for taking your time to give us feedback. We are working towards cleanliness. We are starting to remodel the hotel in a month or so. I did see that you were charged but a refund was also issued on your card.

8/10 还可以

William

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall Good
Clean older hotel. Staff was nice. Free breakfast was only coffee yogurt and dry cereal. You will need to plan that meal elsewhere. Overall good condition. As a female staying with kids i felt safe in hotel but there needs more lighting in parking lot.
2023 年 8 月入住 1 晚
Springfield Inn 于 2023 年 8 月 14 日 的回复
Dear William, Thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

4/10 很差

AMBER

满意：员工和服务，清洁度
不满意：住宿条件和设施
2023 年 7 月入住 1 晚
Paul P. 于 2023 年 8 月 1 日 的回复
Dear Amber,Thank you for your time to write review I Do apologies for inconvenience please give us another chance, we are now renovating and updating our hotel and we hope that you will come stay again. thank you.

4/10 很差

Gary

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
If it werent for the friendly staff, i wouldve given a lower rating. The accomodations look nothing like they do on the website. The first room they gave me smelled of mildew and the curtains and beds were damp. The next room they gave me had so much dust in the carpet and furniture, you could see it. The outside pool looked as if it were from a horror film. I dont know what was going on but had anyplace else had available rooms, i wouldve left.
2023 年 7 月入住 2 晚
Springfield Inn 于 2023 年 7 月 26 日 的回复
Dear Gary,Thank you for your time to write review I Do apologies for inconvenience please give us another chance, we are now renovating and updating our hotel and we hope that you will come stay again. thank you.

2/10 糟糕

Everyone’s

不满意：清洁度、员工和服务、住宿条件和设施
Springfield Inn 于 2023 年 7 月 24 日 的回复
Dear Everyone,Thank you for your time to write review I Do apologies for inconvenience please give us another chance, we are now renovating and updating our hotel and we hope that you will come stay again. thank you.

2/10 糟糕

Nicholas

与家人出行
They say it’s under construction, but I didn’t see any work being done while I was there. Dirty is an understatement. It smelt terrible. The air quality is so bad I developed a sore throat and had to check out early. It’s like the only motel in town and it was cheap, but I urge you to rethink booking a room here.
2023 年 7 月入住 5 晚
Springfield Inn 于 2023 年 9 月 26 日 的回复
Dear Nicholas,Thank you for your time to write review I Do apologies for inconvenience please give us another chance, we are now renovating and updating our hotel and we hope that you will come stay again. thank you.

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Stan 于 2023 年 7 月 22 日 的回复
Thank you for taking your time to give us a feedback. I greatly appreciate it.

6/10 一般

Deborah

2023 年 6 月入住 2 晚
Stan 于 2023 年 7 月 10 日 的回复
Thank you for sharing you Opinion

4/10 很差

Pat

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
I did not enjoy my stay at this establishment at all. In a word the place was depressing. There obviously hasn't been anyl upkeep or maintenance done in this hotel for years. I will never stay here again.
2023 年 6 月入住 2 晚
Springfield Inn 于 2023 年 6 月 22 日 的回复
Dear Pat,Thank you for your time to write review I Do apologies for inconvenience please give us another chance, we are now renovating and updating our hotel and we hope that you will come stay again. thank you.

10/10 超赞

Anna

与家人出行
满意：员工和服务，清洁度
The property is older and some areas need repair. However, it is clean and staff is friendly. There is an above average continental breakfast. The only issue I had at all was with Travelocity charge nearly $69 in fees above the hotel’s charge. I was unaware of these charges until after I had checked in. For this reason, no matter where I go, I will NOT book with Travelocity.
2023 年 5 月入住 2 晚
Springfield Inn 于 2023 年 6 月 22 日 的回复
Dear Anna, thank you for your review and we appreciate your kind words very much. I am, however, sorry to hear about the unexpected charges through your booking company.

2/10 糟糕

Ray

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We registered, walked into the room, and left right away. The place is so disgusting we could not stay there. We found another hotel for the night. I expect a full refund from Expedia, this place should not even be featured on your site.
2023 年 3 月入住 1 晚
Ray 于 2024 年 5 月 6 日 的回复
Thank you for taking your time to write a review. I would like to inform you that the property is under new management since June. We are trying our best to get everything together. We are about to start remodeling the hotel. Please give us one more chance whenever you’re back in the area to see our hospitality once the remodeling is finished.

4/10 很差

joanne，Indiana

不满意：清洁度、住宿条件和设施、客房舒适度
Very old furniture
The pool was closed and it was very hot!!!! The rooms were very outdated and the bathrooms and bedroom was not too clean! Some money needs to be invested in this motel. Glad it was only one night!!!
Springfield Inn 于 2023 年 6 月 22 日 的回复
Dear Joanne, thank you for your time to write a review. We apologize for the inconvenience. we are currently updating rooms and making improvements to the hotel and hope that you will give us another chance and stay with us again.

10/10 超赞

Kat，Newton Ga.

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was very nice and clean the staff was very friendly. The breakfast stuff they had was very fresh. The coffee was great.
Springfield Inn 于 2023 年 6 月 22 日 的回复
Dear Kat, we thank you for taking the time to write a review and are so glad that you enjoyed your stay.

6/10 一般

Road Warrior，Indiana

满意：员工和服务，清洁度
不满意：客房舒适度
Sorry to say
I stay in hotels 4 to 5 nights a week for work. Expedia ranked the hotel 2.8. When I arrived I was pleasantly surprised. The drive is in good repair and the entrance well lit. My initial assessment was that this number was too low. Older decor but not worn or shabby. Bathroom spotless, pleasant smell and friendly staff. Two things really disappointed me. Finding the hotel in the dark was difficult. Signage is too small and there are no lights. My bed was extremely uncomfortable. Get me a different mattress and I will stay there again.

2/10 糟糕

Craig Supporting Son

不满意：清洁度、员工和服务、客房舒适度
Family Home Going Celebration
The service in this hotel could have been a lot better the attitude of one worker was unacceptable, when a family member asked for three of the little bars of soap because there were three adults in our room, she inappropriately suggested that he might be putting the soap in his pocket to take home.
Springfield Inn 于 2023 年 6 月 22 日 的回复
Dear Craig, thank you for the time to write a review. I apologize for the negative experience that you had. We hope that you will give us another chance and stay with us again.

6/10 一般

Matt，KY

不满意：客房舒适度
Good for a one night stay!
Very hard to find hotel from the road. When I checked in I had to give my license so they could scan a copy of it to check in. First time ever for this. The room was big, but no microwave or refrigerator. Walls very thin so you heard every noise. Beds sagged in the middle and pillows were small. The bathroom was good size. Place is good for a one night stay. Would not want to do a long term stay here.
Springfield Inn 于 2023 年 6 月 22 日 的回复
Dear Matt, thank you for your time to write a review. I apologize that you weren't pleased with your stay. We are currently renovating and updating and we hope that you will stay with us again.

6/10 一般

a，lexington ky

满意：员工和服务
不满意：住宿条件和设施，清洁度
The room was very dated
Springfield Inn 于 2023 年 6 月 22 日 的回复
We thank you for taking time to write a review. We apologize that you were unsatisfied with your room. We are currently updating rooms and making improvements and we hope that you will stay with us again.

8/10 还可以

JohnandDog

满意：清洁度、员工和服务、客房舒适度
Yepstayedthere
Needed a room for a wedding. The place is clean and the staff is nice. Not a bad price and next to a grocery store and a Wendy's.
Megan 于 2023 年 6 月 22 日 的回复
Dear John, we thank you for taking the time to write a review and are glad that you were pleased with your stay. Thank you.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good value, no complaints
It was a little hard to find the driveway, but once there, is a good location. no complaints.

6/10 一般

真实旅客

满意：员工和服务
不满意：客房舒适度
What you would expect from a cheap hotel.
The hotel was inexpensive and is pretty much what you would expect. The hotel probably hasn't been updated since it was built, it had stains on the carpet and the slip guard was peeling off of the shower floor. The front desk staff was very friendly. Continental breakfast was ok. The town of Springfield was cute and the front desk lady's recommendation of eating at Mordecai's was great. If you're just looking for a place to spend the night for very little money, this fits the bill, but don't look for any extra luxuries. Mattresses could definitely use updating too.

8/10 还可以

Morley

满意：清洁度、员工和服务、客房舒适度
Nice getaway for the weekend
The room was clean, the hotel staff friendly and helpful. A little hard to find the hotel if you're not familiar with the area. Overall, our experience was good.

8/10 还可以

Anonymous

满意：清洁度、员工和服务、客房舒适度
Great value, nicer than expected
Perfect location for graduation event at St. Catharine College.

2/10 糟糕

Kevin，TN

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't Waste Your Money, Cheap is not always good.
You might save a few dollars but it is not worth it. We got to the hotel went to the room and wow. The beds were double or smaller not good for 2 adults. The tub was horrific. I think they took out the bath mats and the glue stayed not real sure that is what I hope it was. The bottom of the tubs were real black. It was not just 1 room. I rented 2 rooms and they were both this way. We were planning on staying 2 nights but checked out after the first. The desk clerk at check in was nice and gourtious but in the morning a differtent clerk was not friendly and rude. Breakfast was a joke. Generic frozen waffles, toast, cereal, danish, milk. coffee, and OJ. To make it worse the toaster barely worked to warm the items.

6/10 一般

mrbudget

average
problem with tv in first room second room bed hurt my back 3rd room was OK. breakfast was OK