4/10 很差
Megan
与配偶出行
2024 年 5 月 5 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The best thing about this hotel was the woman working the front desk, when we got into our room, there was hair and dirt all over the floors. The blanket was covered in some kind of animal hair and then once we pulled back the blanket the sheets were covered in human hair. It was like the bed had been made with the same dirty bedding from the previous people before us. The chair in the room had dirt and some kind of staining covering it, so much so that we didn’t even want to put our baggage on it. We called the front desk to ask for new sheets, which she brought us right away. You could see the difference in the fresh sheets she brought us and the ones that were on the bed. The towels provided were dirty, we didn’t even want to use them to wash up with. There was some work being done on the floors, which is understandable, but there was dirt debris covering the hallways and stairs. If it hadn’t been Derby weekend, we would have found somewhere else to stay. The staff here is wonderful, but the rooms and hotel itself is not worth the price or the no refund status of the hotel.
Megan
2024 年 5 月入住 1 晚