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关于圣路易斯四季酒店的点评

5 out of 5
圣路易斯四季酒店
999 North Second Street, St. Louis, MO

点评

9.4

绝佳

10 分 - 超赞。719 条好评，共有 911 条点评" "
8 分 - 还可以。120 条好评，共有 911 条点评" "
6 分 - 一般。38 条好评，共有 911 条点评" "
4 分 - 很差。22 条好评，共有 911 条点评" "
2 分 - 糟糕。12 条好评，共有 911 条点评" "

9.8/10

清洁度

9.6/10

员工和服务

9.4/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

samantha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
在顶楼吃早餐 风景相当漂亮
2022 年 8 月入住 1 晚
Aoztok 于 2022 年 8 月 21 日 的回复
Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future.

10/10 超赞

sharon ka suet

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The location of the hotel is at the edge of downtown. It was difficult to find at night time even with GPS.
2019 年 10 月入住 4 晚
AOztok 于 2019 年 11 月 4 日 的回复
Thank you so much for your feedback. Very sorry for your difficulties, hope that you are having a good stay overall.

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Alper Oztok, General Manager 于 2024 年 5 月 14 日 的回复
Hi James,We are delighted that you had such an enjoyable stay. Four Seasons Hotel St. Louis takes pride in delivering best-in-class service and making sure our guests feel at home. We look forward to seeing you again soon!

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Aoztok 于 2024 年 5 月 1 日 的回复
Dear John,Thank you so much for staying with us and sharing your experience with us, look forward welcoming you back in the future. Have a great week!

10/10 超赞

Amy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Four Seasons is a very high end quality hotel. It has great rooms with great beds. The staff was very welcoming and attended to my needs. The only thing I did not like was the noise in the middle of the night from the sirens of police cars and ambulances. It was a bit of a nuances. The place was very clean. I was there for a gala and it was very well put together. The food was very good. The place is very clean. We also visited the Gordon Ramsey restaurant and checked out the other amenities they had. Great hotel to stay at. It was a stay cation for me.
2024 年 4 月入住 1 晚
Aoztok 于 2024 年 4 月 23 日 的回复
Dear Amy,Thank you so much for staying with us and sharing your positive experience at the property. We look forward welcoming you back in the near future. Have a great week.

2/10 糟糕

Chris

2024 年 4 月入住 1 晚

8/10 还可以

Andrew

2024 年 4 月入住 1 晚
Aoztok 于 2024 年 5 月 1 日 的回复
Dear Andrew,Thank you so much for staying with us and sharing your experience with us, look forward welcoming you back in the future. Have a great week!

10/10 超赞

Janice

2024 年 4 月入住 2 晚
Aoztok 于 2024 年 4 月 10 日 的回复
Hi Janice,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great week!

6/10 一般

John，Fairfax

2024 年 3 月入住 3 晚
Aoztok 于 2024 年 4 月 22 日 的回复
Dear John,Thank you so much for staying with us and sharing your experience, please let us know if we can assist further and look forward welcoming you back again in the near future. Have a great day!

10/10 超赞

Latron，Sikeston

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Experience
2024 年 3 月入住 1 晚
Aoztok 于 2024 年 3 月 18 日 的回复
Dear Latron,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Have a great day.

10/10 超赞

Yan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean. And the service is good.
2024 年 3 月入住 2 晚
Aoztok 于 2024 年 3 月 11 日 的回复
Dear Yan,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future. Have a great week!

10/10 超赞

Itsuki

2024 年 3 月入住 1 晚
Aoztok 于 2024 年 3 月 5 日 的回复
Dear Itsuki,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back again in the near future. Have a great week!

10/10 超赞

Husam

2024 年 2 月入住 2 晚
Aoztok 于 2024 年 3 月 24 日 的回复
Dear Husam,Many thanks for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great day.

10/10 超赞

Monica

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Such an Amazing Hotel Experience!
Our stay at the Four Seasons St. Louis was top-notch! The highlights included clean, comfy beds, super quiet rooms, a fantastic view of The Arch, the best rooftop pool and hot tub ever and very friendly staff! The only drawback was getting a little lost in the hotel and having to ask for directions alot (it is a huge hotel and it was a first-time stay) and parking was a bit spendy ($49 for overnight valet parking). This hotel is adult, not kid-friendly, which made for a quiet, relaxing getaway! Had a great time and would definitely stay again!
Roof Top Pool
View from Room of The Pool/Hot Tub
Evening View from Room
2024 年 2 月入住 1 晚
Aoztok 于 2024 年 2 月 14 日 的回复
Dear Monica,Thank you so much for staying with us and sharing your positive experience. We look forward welcoming you back in the near future again. Have a great week.

10/10 超赞

Daryl

2024 年 2 月入住 2 晚
Aoztok 于 2024 年 2 月 12 日 的回复
Dear Daryl,Thank you so much for staying with us and sharing your positive experience. Glad to read that you have enjoyed your time and we look forward welcoming you back again in the near future.

10/10 超赞

Holland

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Aoztok 于 2024 年 2 月 11 日 的回复
Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future again. Have a great week!

10/10 超赞

Kelvin

2024 年 2 月入住 1 晚
Aoztok 于 2024 年 2 月 4 日 的回复
Dear Kelvin,Thank you so much for staying with us and sharing your positive experience. We look forward welcoming you back in the near future again. Have a great week!

10/10 超赞

Jamie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I absolutely loved it my staycation was wonderful!!!
2024 年 1 月入住 1 晚
Aoztok 于 2024 年 1 月 25 日 的回复
Dear Jamie,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great day.

10/10 超赞

Diamond

满意：清洁度、员工和服务、住宿条件和设施
great service
2024 年 1 月入住 2 晚
Aoztok 于 2024 年 1 月 20 日 的回复
Dear Diamond,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future. Have a great week.

10/10 超赞

jero

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Aoztok 于 2024 年 1 月 17 日 的回复
Dear Jero,Thank you so much for staying and sharing your positive experience, look forward welcoming you in the near future again. Have a great day.

10/10 超赞

Brian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Aoztok 于 2024 年 1 月 9 日 的回复
Dear Brian,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future. Have a great week.

10/10 超赞

Cynthia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
LStosberg 于 2023 年 12 月 31 日 的回复
Thank you for the feedback! We are so happy to see you enjoyed your stay! We hope to welcome you back to the Four Seasons St. Louis in the future.

10/10 超赞

Yvonne，CLAYTON

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not cheap but worth the treat. Get the river view…awesome!
2023 年 12 月入住 1 晚
Aoztok 于 2023 年 12 月 25 日 的回复
Dear Yvonne,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Happy Holidays!

10/10 超赞

Jeff

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
LStosberg 于 2023 年 12 月 26 日 的回复
Thank you for the feedback Jeff! We are so glad you enjoyed your stay and we hope to welcome you back to the Four Seasons St. Louis in the future!

10/10 超赞

George

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Aoztok 于 2023 年 12 月 18 日 的回复
Dear George,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great week!

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Aoztok 于 2023 年 12 月 5 日 的回复
Dear Charles,Thank you so much for staying with us and sharing your experience with us, we look forward welcoming you back in the near future.

10/10 超赞

Stephanie

2023 年 12 月入住 1 晚
Aoztok 于 2023 年 12 月 5 日 的回复
Dear Stephanie,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back in the near future again. Have a great week!

2/10 糟糕

Courtney

与家人出行
满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Worst Four Seasons in the world
It is without a doubt the worst four seasons I have ever stayed in around the world. It is dirty- it smells like old cigarette smoke- it is next to a casino- the rooms are more like a Hilton (even the suites)- just atrocious.
2023 年 11 月入住 8 晚
Aoztok 于 2023 年 11 月 20 日 的回复
Dear Courtney,Thank you so much for sharing your experience as well as the feedback. I apologize for your inconvenience and please let us know if there is anything we can do to turn this experience around. Have a great day!

4/10 很差

Meggan

2023 年 11 月入住 3 晚
Aoztok 于 2023 年 11 月 21 日 的回复
Dear Meggan,Thank you so much for staying with us and sharing your feedback. We apologize for any inconvenience and hope that you would give us another chance to restore the faith in you. Have a great week!

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施
Clean and comfortable
2023 年 11 月入住 4 晚
Aoztok 于 2023 年 11 月 20 日 的回复
Dear Daniel,Thank you so much for staying with us and sharing your positive experience with us, we look forward welcoming you back in the near future. Have a great day!

10/10 超赞

Anita，Arlington Heights

满意：清洁度、员工和服务、住宿条件和设施
Nice property with close proximity to the Jefferson Expansion, bars and restaurants.
2023 年 11 月入住 2 晚
Aoztok 于 2023 年 11 月 15 日 的回复
Dear Anita,Thank you so much for staying with us and providing positive feedback, look forward welcoming you back in the near future. Have a great week!

8/10 还可以

Elena

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚
LStosberg 于 2023 年 11 月 7 日 的回复
Thank you for the feedback Elena! We hope to welcome you back to the Four Seasons St. Louis soon.

10/10 超赞

Cory

团体旅客
满意：服务设施
Everyone was friendly and delightful
2023 年 11 月入住 1 晚
LStosberg 于 2023 年 11 月 5 日 的回复
Thank you for the feedback Cory! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 超赞

Kelly

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Aoztok 于 2023 年 10 月 30 日 的回复
Dear Kelly,Thank you so much for staying with us and sharing your positive experience, we look forward welcoming you back again in the near future. Have a great week!

10/10 超赞

Matthew

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The property and hotel are excellent! The neighborhood is dirty.
2023 年 10 月入住 2 晚
Aoztok 于 2023 年 10 月 18 日 的回复
Matthew,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future again.

10/10 超赞

Queen Bree

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Aoztok 于 2023 年 10 月 9 日 的回复
Dear Queen Bree,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great day.

10/10 超赞

Brianna

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
LStosberg 于 2023 年 10 月 4 日 的回复
Thank you for the feedback! So glad to see you enjoyed your stay Brianna and we hope to welcome you back to the Four Seasons St. Louis soon!

10/10 超赞

Melody

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was beautiful the rooms were just perfect and clean
2023 年 9 月入住 3 晚
Aoztok 于 2023 年 10 月 3 日 的回复
Dear Melody,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great week!

2/10 糟糕

Shelagh

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
This was the worst Four Seasons I have ever been to -- it does not live up to the expectation of the brand. The location is horrible. While it overlooks the arch from one side, they have barricades to block out how awful the rest of the surrounding neighborhood is. The Horseshoe casino adjacent to the property is smelly, run-down and detracts from the hotel. The driveway is bumpy and dirty and it is right next to a highway and an urban wasteland with bags of trash piled up. The rooms are fine and room service was fine, but nothing is walkable and there are no restaurants nearby that one could choose. It wouldn't feel safe to do so. When I asked the concierge for advice, he said he just moved here, which would seem to make him not the best person for that type of job. His lunch recommendation was not good and far away. Finally, our room was not ready when we arrived at 2pm, but the hotel seemed empty. They made us upgrade for $60 to get into a room. Overall, very disappointing -- I would not return.
2023 年 9 月入住 1 晚
Aoztok 于 2023 年 10 月 4 日 的回复
Thank you so much for your valuable feedback regarding your recent. We truly apologize for your inconvenience and look forward welcoming you back in the future to restore the faith in you. Have a great day!

10/10 超赞

peter

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Aoztok 于 2023 年 9 月 13 日 的回复
Dear Peter,Thank you so much for staying with us and sharing your positive experience. We look forward welcoming you back in the near future and have a great week.

10/10 超赞

Debra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mother/Daughter Pre-wedding Stay
I mean this was THE PERFECT mother/daughter trip. We went to celebrate my daughter’s upcoming wedding. We had dinner and drinks at the outdoor rooftop bar and the next day we got the full on spa treatment at the spa which was fantastic and the nicest spa set up we had ever been to. From the minute we stepped out of the car upon arrival to the minute we got back in the car for departure every employee encounter was top notch. I’m back home now and planning my next trip there with my husband. Thank you for a beautiful and memorable stay.
2023 年 8 月入住 1 晚
Aoztok 于 2023 年 9 月 1 日 的回复
Dear Debra,Thank so much for staying with us and sharing your positive experience. Glad to read that you as well as your daughter had a fantastic stay & experience. Look forward welcoming you and your husband back in the near future. Have a pleasant weekend.

10/10 超赞

David，St. Charles

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Very nice and up to date, and expensive - not in the best area though
2023 年 8 月入住 1 晚
Aoztok 于 2023 年 8 月 29 日 的回复
Dear David,Thank you so much for staying with us and sharing your positive experience. Look forward welcoming you back in the near future again. Have a great week!

8/10 还可以

James

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The customer service was hands down one of the best that I've ever experienced in my life. From the moment I pulled up to the entrance until I departed. The only reason the overall rating was not a five was because I was not sure if I got sick from eating the food there or not. First, I want to say the breakfast was awesome. The meal was served 15 minutes ahead of schedule and the person delivering the meal was very polite, respectful, and professional. The meal itself was delicious!! I enjoyed every bite of it and the fruit toppings tasted very fresh like it was picked out of the garden that morning. Now, I hate to place blame on anyone when it comes to food, but later that day, I had diarrhea really bad. I ate my meal at approximately 10:20 am and the diarrhea started about 2:52 pm. My breakfast consisted of waffles with strawberries and blueberries, syrup, pork sausages, butter, and a glass of water. The night before, I had a coke and red bull from the refrigerator at about 6:00 pm. i went to the Beyonce concert and around 8:30 pm ate a hotdog, chips, and a bud light. Later at the Horshoe Casino, I had a cup of rootbeer from the beverage center. After I left the hotel the next day. I went to a Circle K and bought a bottle of Fiji water. So, I am not sure, if it was the food from the hotel or from someplace else. I just wanted you to be aware.
2023 年 8 月入住 1 晚
Aoztok 于 2023 年 8 月 28 日 的回复
Dear James, Thank you so much for staying with us and sharing your experience. I do hope that you are feeling much better now and will certainly share your feedback with the team, follow up with you directly. Have a great week!

10/10 超赞

Kendall

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Aoztok 于 2023 年 8 月 28 日 的回复
Dear Kendall,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future. Have a great day!

10/10 超赞

Sean

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2023 年 8 月入住 3 晚
Aoztok 于 2023 年 8 月 26 日 的回复
Dear Sean,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the future.

10/10 超赞

Dana

2023 年 8 月入住 1 晚
LStosberg 于 2023 年 9 月 11 日 的回复
Thank you for the feedback Dana! We hope to welcome you back to the Four Seasons St. Louis soon!

10/10 超赞

Juan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It didnt feel like we were actually in St Louis. It was like its own place. We will be going back
2023 年 8 月入住 2 晚
LStosberg 于 2023 年 8 月 20 日 的回复
Thank you for the feedback! We cannot wait to welcome you back to the Four Seasons St. Louis!

2/10 糟糕

Shalini

与家人出行
不满意：清洁度、员工和服务、客房舒适度
Poor service
Beautiful building and amenities but terrible service. Nightlight was flickering as soon as we arrived late and was on hold for a long time to just get to front desk (everytime i called) and then was told someone would come fix it. Never came and we wanted to go to the casino but waited so long we ended up not going. Then 2nd say needs made but no towel refresh, cup or coffee or creamer refills and had to call next morning for it. When checking out asked to come to deal which I had to challenge twice before being allowed to check out by calling. I can’t believe we paid so much money for such poor service. Did appreciate late check out.
2023 年 8 月入住 2 晚
Aoztok 于 2023 年 8 月 21 日 的回复
Dear Shalli,Thank you so much for staying with us and sharing your experience. I truly apologize for this and will be in touch with you directly to address your concerns. Have a great week.

10/10 超赞

Joya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I travel a lot and this was the best experiences. My every need qas meet
2023 年 8 月入住 1 晚
Aoztok 于 2023 年 8 月 7 日 的回复
Dear Joya,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future!

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Aoztok 于 2023 年 8 月 6 日 的回复
Dear Thomas,Thank you so much for staying with us and sharing your positive experience, look forward welcoming you back in the near future.