娱乐场
查看供应情况

关于卢米埃尔拱门酒店的点评

4 out of 5
卢米埃尔拱门酒店
999 N. 2nd St., St. Louis, MO

点评

6.8
10 分 - 超赞。257 条好评，共有 1001 条点评" "
8 分 - 还可以。237 条好评，共有 1001 条点评" "
6 分 - 一般。218 条好评，共有 1001 条点评" "
4 分 - 很差。163 条好评，共有 1001 条点评" "
2 分 - 糟糕。126 条好评，共有 1001 条点评" "

7.0/10

清洁度

7.4/10

员工和服务

6.2/10

服务设施

6.6/10

住宿条件和设施

6.8/10

环保

点评

2/10 糟糕

Phillip

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
The air did not work, not only in our room. But we talked to multiple other guest and the air wasn’t working in any room. Smelt incredibly musky. Which could because of the air not running but it was so hot. Honestly, would love a full refund because that was one of the worst days I’ve ever had in a room. Complain to the staff, and they said our broke. No compensation whatsoever.
2024 年 4 月入住 1 晚

8/10 还可以

Kimberly

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was clean easy in and out. Elevator was broken and evidently has been. Overall great experience
2024 年 4 月入住 2 晚

4/10 很差

Thomas

不满意：住宿条件和设施，员工和服务
Pass key kept malfunctioning we had to get 8 new room keys in a 3 day stay also exchanging bathroom towels we didn’t get a new set after putting the previous days towels outside the room
2024 年 4 月入住 3 晚

8/10 还可以

Alisha

2024 年 4 月入住 1 晚

2/10 糟糕

Mike

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This place is terrible. Do your self a favor and do not stay here.
2024 年 3 月入住 1 晚

2/10 糟糕

ASHLEY

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚

4/10 很差

Brian

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This wasn't a great stay. Proximity to the Convention Center was GREAT. Proximity to the Casino was GREAT. That's about where the great stops. The luggage carts at the front door were all broken. The front desk staff was less than helpful or friendly. The carpets and everything was dirty. Only 1 elevator for the entire hotel was working. The workout facility had two 15# dumbbells and one 20# dumbbell. The coffee maker in the room was broken, but when asked if I could get some coffee from the front desk, I was directed to Starbucks! Overall, just not a great stay, considering that folks from our team stayed next door for about $300 less and had hot breakfasts, coffee, facilities, proximity, cleanliness, and everything I would have expected for what I paid. Unfortunate.
2024 年 3 月入住 3 晚

8/10 还可以

Alex

2024 年 3 月入住 1 晚

4/10 很差

Anthony

与配偶出行
满意：清洁度
不满意：服务设施，员工和服务
I don’t like the fact most things inside the hotel don’t work. Some of the employees was rude. Furniture had burn marks wall paper was peeling hair was in the shower and I had to constantly ask for wash clothes and towels
2024 年 2 月入住 3 晚

4/10 很差

Stephen

不满意：住宿条件和设施
2024 年 2 月入住 3 晚

6/10 一般

Jon

2024 年 2 月入住 2 晚

4/10 很差

Michael

2024 年 2 月入住 1 晚

6/10 一般

David

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

2/10 糟糕

omid

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Where can I start plugging in my own luggage due to lack of bellman? Two pillows on a advertised queen size bed which was actually a double. Clogged shower drain which caused flooding. This is usually enough along with a dirty dingy Hotel and room. What was over the top was the fact that zero of 4 public elevators worked. Meaning 5th floor was not fun exercise. YES I SAID NO ELEVATOR. 8 STORY BUILDING. NO APOLOGIES. NO CUSTOMER SERVICE. SAD
2024 年 1 月入住 3 晚

10/10 超赞

Nikkolas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotelumiere
Its was a fun trip, check in process was a breeze. Very friendly staff. Nice and clean. Will definitely stay again
2024 年 1 月入住 1 晚
Front Office Manager 于 2024 年 1 月 24 日 的回复
Thank you for staying with us and sharing your experience. We are happy to hear you had a positive experience overall. Thank you so much for your feedback and rating. Yours in hospitality

8/10 还可以

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The rooms were very nice but the wifi was very spotty to unusable in my room.
2024 年 1 月入住 4 晚
Front Office Manager 于 2024 年 1 月 10 日 的回复
Thank you for staying with us and sharing your experience. We are working with our IT Department on an upgrade to our WIFI signal. We appreciate your feedback and happy to hear you were pleased with our rooms. Yours in hospitality

10/10 超赞

Richard

满意：清洁度、员工和服务、服务设施
Not bad for a old property.
2024 年 1 月入住 1 晚
Front Office Manager 于 2024 年 1 月 10 日 的回复
Thank you for staying with us and sharing your experience. Glad that overall your stay with us was a positive one. Yours in hospitality

4/10 很差

Anthony

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing really, just convenient for new years and casino.
2023 年 12 月入住 2 晚
Front Office Manager 于 2024 年 1 月 10 日 的回复
Thank you for staying with us and sharing your experience. Sorry we did not meet your expectations and for the challenges that affected your stay. I am glad that the location of our property was convenient for the occasion. Yours in hospitality

8/10 还可以

Faye

2023 年 12 月入住 2 晚
Front Office Manager 于 2024 年 1 月 10 日 的回复
Thank you for staying with us and for your rating. Happy to see that overall your stay was positive. Yours in hospitality

4/10 很差

Mirla

不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Front Office Manager 于 2024 年 1 月 10 日 的回复
Thank you for staying with us and your rating. I am sorry that we did not meet your expectations for a property like ours and the challenges that affected your stay. Yours in hospitality

10/10 超赞

Brent

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Front Office Manager 于 2024 年 1 月 9 日 的回复
Thank you for staying with us and for your rating. I am happy to see your stay was positive overall. Yours in hospitality

8/10 还可以

Bobby

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I enjoybthe stay at the hotel.The lobby was very clean spacious Unfortunately i saw cigarette burns on the furniture going into the large lobby which was a eye sore.The elevator had missing floor strips entering the elevator.The pillows filling was coming out of the pillows.Quality of pillows left my neck sore ea.morning(upgrade to Down)pillows.Over ALL the staff was very responsive to my request and polite.The view of Eads,Arch brought back memories of fun!! Ill stay again for sure on higher floor Best Wishes 2024!!
2023 年 12 月入住 4 晚
Front Office Manager 于 2024 年 1 月 9 日 的回复
Thank you for staying with us and for sharing your experience. Ia am sorry of the details that affected your stay. We are reviewing this matters with our maintenance and Housekeeping leadership to make the necessary changes. Looking forward to your next visit. Happy 2024.

6/10 一般

Donald Phoebe

不满意：住宿条件和设施，员工和服务
2023 年 12 月入住 3 晚
Front Office Manager 于 2023 年 12 月 18 日 的回复
Thank you for staying with us and your rating. Sorry not everything was as expected, and we did not meet your expectations. We will continue working toward improving our services. Yours in hospitality

10/10 超赞

Jennie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 12 月 15 日 的回复
Thank you for staying with us and for your rating – we’re glad you enjoyed your visit! Yours in hospitality

10/10 超赞

Amber

满意：清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

Haley

满意：住宿条件和设施，员工和服务

6/10 一般

PATRICK

满意：员工和服务，清洁度
The room was so-so, even though it was a suite. It needed some fresh paint and new carpeting. The linens and the bathrooms were clean. It's not horrible, but not a great place.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 12 月 1 日 的回复
Thank you for staying with us and sharing your experience. I am sorry your stay was affected by the state of the carpet and wall. We are reviewing these matters and make the necessary improvements. Yours in hospitality

10/10 超赞

Chad

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A perfect place to stay if you are seeing an event at the Dome. A short walk through the Casino leads you within feet of the Dome. The room is spacious, the bed comfortable and parking couldn't be easier.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 21 日 的回复
Thank you for staying with us and sharing your experience. We’re glad you enjoyed your stay with us and appreciate your comments on the property. Thank you for your review, we appreciate the feedback. Yours in hospitality

2/10 糟糕

Eleanor

不满意：住宿条件和设施，清洁度
2023 年 11 月入住 3 晚
Front Office Manager 于 2023 年 11 月 21 日 的回复
Thank you for staying with us. I am sorry to hear you didn’t enjoy your stay, thank you for letting us know.

8/10 还可以

terry

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
Front Office Manager 于 2023 年 11 月 18 日 的回复
Thank you for staying with us and your rating. I am happy to hear your stay was overall very positive. Yours in hospitality

10/10 超赞

Desirea

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the fact that it was in the historic part of St. Louis and was still within walking distance of the Gateway Arch. Definitely do not recommend walking at night. Overall I enjoyed my stay.
2023 年 9 月入住 3 晚
Front Office Manager 于 2023 年 11 月 18 日 的回复
Thank you for staying with us and for sharing your experience with us. I am happy to hear you had a positive experience overall and you enoyed our service and location. Thank you for your feedback and rating. Yours in hospitality

6/10 一般

Sherri

2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 18 日 的回复
Thank you for staying with us and for your rating. Sorry to hear that we did not meet some of your expectations but I am glad that overall it was a positive stay. Yours in hospitality

10/10 超赞

Glenn

与家人出行
满意：客房舒适度，住宿条件和设施
2023 年 11 月入住 3 晚
Front Office Manager 于 2023 年 11 月 14 日 的回复
Thank you for staying with us and for your rating – we’re glad you enjoyed your visit! Yours in hospitality

10/10 超赞

Walter

满意：清洁度、员工和服务、住宿条件和设施
Close and convenient to the Arch, convention center, casino, water front and other shopping and dinning areas.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 13 日 的回复
Thank you for staying with us and sharing your experience. We’re glad you enjoyed your stay with us – we look forward to hosting you again soon! Thank you for your review, we appreciate the feedback. Yours in hospitality

6/10 一般

David

与家人出行
满意：清洁度
one of the two elevators didn't work. 3 pillows on a king bed for 2 people not good.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 10 日 的回复
Thank you for staying with us and sharing your experience. I am sorry about our current situation with the elevators. We are looking a finding a permanent solution to this. Thank you for your feedback about the amount of pillows in the bed. I am sharing this information with our Housekeeping department. I appreciate your feedback and rating. Yours in Hospitality

10/10 超赞

Cherry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy
It was lovely. Enjoyed the night we booked so much that we decided to stay another night.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 10 日 的回复
Thank you so much for your stay and for sharing your experience. I am happy to hear that your stay was absolutely positive and that you decided to stay an extra night. I will share your feedback with our teams to show the difference they can make in our guests stay. Thank you for your comments about our operation, Yours in hospitality

6/10 一般

jeff

与家人出行
The rooms should have been in better condition for the amount of money that it costs to stay. The ceiling has bad areas from water damage. The beds were broken down ( you get pulled to the middle of the mattress. Also, there aren’t microwaves in the rooms
2023 年 11 月入住 2 晚
Front Office Manager 于 2023 年 11 月 8 日 的回复
Thank you for staying with us. We’re sorry to hear your stay did not meet your expectations. We will address these concerns about the ceiling and beds with the proper departments. Thank you for letting us know, we appreciate the feedback.

8/10 还可以

Muyideen

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 5 晚
Front Office Manager 于 2023 年 11 月 8 日 的回复
Thank you for staying with us and for your rating – we’re glad that overall you enjoyed your visit!

8/10 还可以

Jenissa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 8 日 的回复
Thank you for staying with us and for your rating – we’re glad to hear that overall you enjoyed your visit!

4/10 很差

Mikayla

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
The lobby was pretty but the cleaning staff left trash up and down the hallways. One set of elevators was broke so there was 2 elevators for 8 floors. Our fist room looked nice, the safe didnt work and the dead bolt was broken but other than that no issues until we had a pipe bust in our room and soaked the floor, which happenes, but then we had to move to a differnt room, lost our view, and the room had all kinds of issues. The border around the mini fridge was broke off. There was cigarette burns on the couch. You could see stains on the curtains and the bathtub was not cleaned. The walls looked like they had just redone the wall paper but were streaked and had paint on them. The lamp shade was broken, the safe was broken, the chairs were unstable and on top of that at about 2:30 am I was woken up to the sound of water dripping from the ceiling again. Two of the staff in the loby seemed friendly but one was super rude and acted like I was being unreasonable for wanting to be moved. On top of all of that the bar was closed and they had removed all the vending machines exsept for the hot vending machine which was broke the entire stay and once they "fixed it" you had to use the app insted of running your card at the machine. They did have a little store at the lobby but it only has about 10 drink options and a small selection of snacks.
2023 年 11 月入住 3 晚
Front Office Manager 于 2023 年 11 月 8 日 的回复
Thank you for staying with us and sharing your experience. We’re sorry to hear your stay did not meet your expectations and of the challenges with water leaks. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.

4/10 很差

David

不满意：清洁度、住宿条件和设施、客房舒适度
Disappointed
We were highly disappointed in the hotel and casino. Old, kind of not so clean feeling. Smoky, dark, not a good atmosphere. Wrong choice for a night out when you rarely get to get away.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 6 日 的回复
Thank you for staying with us and sharing your experience. I am sorry about the outdated, smokey and dark feeling of the property. I do appreciate your feedback as we will share it with the departments involved with these shortcomings and work together toward a solution. Yours in hospitality

10/10 超赞

Erock

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel over all, staff very friendly
2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 6 日 的回复
Thank you for staying with us and your rating – we’re glad you enjoyed your visit! . Yours in hospitality

4/10 很差

Sam

不满意：住宿条件和设施，清洁度
2023 年 11 月入住 2 晚
Front Office Manager 于 2023 年 11 月 8 日 的回复
We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know.

6/10 一般

Ronald

2023 年 11 月入住 1 晚
Front Office Manager 于 2023 年 11 月 6 日 的回复
Thank you for your rating – we’re glad that overall you enjoyed your visit!

10/10 超赞

Zhuangji

2023 年 10 月入住 2 晚
Front Office Manager 于 2023 年 11 月 6 日 的回复
Thank you for your rating – we’re glad you enjoyed your visit!

6/10 一般

Chantel

团体旅客, 商务旅客
满意：员工和服务，清洁度
The room was clean and spacious, and staff were very nice. There was limited wifi access in the room though (only in the living room area).
2023 年 10 月入住 5 晚
Front Office Manager 于 2023 年 11 月 6 日 的回复
Thank you for staying with us and sharing your experience. We’re glad to hear that overall you enjoyed your stay with us. I am sorry about the limited WIFI signal, we are working on this issue. Thank you for your review, we appreciate the feedback. Yours in hospitality

4/10 很差

Jesse

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible place to stay
Worse service I’ve had. Room not clean towels filthy I had to ask 2-3 time for my room to be cleaned. I will not be back EVER!! Elevator down
2023 年 10 月入住 3 晚
Front Office Manager 于 2023 年 10 月 31 日 的回复
Thank you for your stay and for shering your experience. I am sorry for the short comings from our cleaning department. We were not able to accommodate your first request due to staffing limitations. We made sure we have someone clean your room first thing next morning. I am very sorry we missed te first request and that we did not do enough on teh second day to make it better. It is very frustrating as I believe you were happy with your arrival experience. We do appreciate your feedback. yours in hospitality

6/10 一般

Clara

满意：员工和服务
The property is ok, but could use some updates and minor repairs. It was easy to park and a person was in the booth day/night.
2023 年 10 月入住 3 晚
Front Desk Manager 于 2023 年 11 月 1 日 的回复
Thank you for staying with us and sharing your experience. Glad to hear that parking was convenient. Thank you for your feedback. Yours in hospitality

6/10 一般

Sparkle

不满意：住宿条件和设施
The elevator inside the hotel didn’t work. You had to walk to the back to use elevators.
2023 年 10 月入住 2 晚
Front Desk Manager 于 2023 年 10 月 30 日 的回复
Thank you for staying with us and for sharing your experience. I am sorry about the ongoing situation with our elevators We are working on the pathway to solve the problem. Sorry that this has a negative impact on you. Thank you for your feedback. Yours in hospitality

10/10 超赞

Levi

2023 年 10 月入住 1 晚
Front Office Manager 于 2023 年 10 月 30 日 的回复
Thank you for your rating – we’re glad you enjoyed your visit!