“We spent an hour sending messages about the correct location of the hotel. Anyway, this is not hotel. It is a residence building on the hillside. Have to use stairway or escalators going up from Starbucks to the building. On hotles.com, they show their location is incorrect. Location would be the three big buildings when you see from Starbucks and cable car station. Room is similar with pictures from hotels.com. however, the lobby is on 3rd floor and no reception, just a security booth. The……
“We spent an hour sending messages about the correct location of the hotel. Anyway, this is not hotel. It is a residence building on the hillside. Have to use stairway or escalators going up from Starbucks to the building. On hotles.com, they show their location is incorrect. Location would be the three big buildings when you see from Starbucks and cable car station. Room is similar with pictures from hotels.com. however, the lobby is on 3rd floor and no reception, just a security booth. The……
“Nice 2 bedroom apartment. Clean, comfortable and with views of the sea. Slight smell of damp, but that was throughout the whole tower, not just the room.
Everything in the room worked fine and the host services was easy and punctual.”
“Nice 2 bedroom apartment. Clean, comfortable and with views of the sea. Slight smell of damp, but that was throughout the whole tower, not just the room.
Everything in the room worked fine and the host services was easy and punctual.”
“We were very very disappointed when check in , we booked one the apartment 3 bedrooms sea view & fireworks, but They want to give us 3 bedrooms different level no view at all , we rejected it then we had the problem too much problem communicated with owner ,5 hours couldn’t check in because she didn’t know ENGLISH at all , she took the email from Expedia then translated it in Vietnamese languages , wasn’t exactly that the booking, finally after 5 hours fighting then she gave us the apartment 3……
“We were very very disappointed when check in , we booked one the apartment 3 bedrooms sea view & fireworks, but They want to give us 3 bedrooms different level no view at all , we rejected it then we had the problem too much problem communicated with owner ,5 hours couldn’t check in because she didn’t know ENGLISH at all , she took the email from Expedia then translated it in Vietnamese languages , wasn’t exactly that the booking, finally after 5 hours fighting then she gave us the apartment 3……
“Here what I didn’t like as follows:
The room I received did not match the room description on Expedia.
* The front desk said they only received a reservation for two king beds, even though your Expedia confirmation showed two king beds, two twin beds, and a sofa for the two rooms.
* The staff argued with me instead of trying to resolve the issue professionally.
* Although they eventually provided another room, it wasn’t the room category i paid for because it lacked the balcony and beach view i……
“Here what I didn’t like as follows:
The room I received did not match the room description on Expedia.
* The front desk said they only received a reservation for two king beds, even though your Expedia confirmation showed two king beds, two twin beds, and a sofa for the two rooms.
* The staff argued with me instead of trying to resolve the issue professionally.
* Although they eventually provided another room, it wasn’t the room category i paid for because it lacked the balcony and beach view i……