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关于橡城文图拉县万怡酒店的点评

3 out of 5
橡城文图拉县万怡酒店
1710 Newbury Road, Thousand Oaks, CA

点评

9.0

非常棒

10 分 - 超赞。635 条好评，共有 1003 条点评" "
8 分 - 还可以。275 条好评，共有 1003 条点评" "
6 分 - 一般。56 条好评，共有 1003 条点评" "
4 分 - 很差。18 条好评，共有 1003 条点评" "
2 分 - 糟糕。19 条好评，共有 1003 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Jei-Hsiung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的住宿經驗
附近非常多餐廳很方便 住宿環境悠閒乾淨 交通方便
2019 年 4 月入住 2 晚
GM 于 2019 年 5 月 20 日 的回复
Thank you, we are happy that you found things to be convenient. We wish you well with your future travels.

10/10 超赞

智淏

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好
很棒，物超所值的飯店，環境舒適，周遭也有滿多餐廳的，便利性十足，早餐提供星巴克咖啡非常不錯！WIFI速度也算滿快的
2018 年 12 月入住 2 晚
GM 于 2018 年 12 月 18 日 的回复
Thank you so much for sharing your feedback, we are so pleased that you found our property to be convenient and a good value. We hope to welcome you again in the future.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amanda 于 2014 年 6 月 14 日 的回复
Thank you very much for the 5-star review!!!!

10/10 超赞

Geoffrey，Washington

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Raul

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cleanliness and nice staff
2024 年 4 月入住 1 晚

10/10 超赞

Ashley，Lewisville

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy place to stay
2024 年 3 月入住 3 晚

10/10 超赞

Vanesa

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We love staying here. We have been traveling to visit family nearby and we always book this hotel. It's clean and their service is excellent!
2024 年 3 月入住 1 晚
RR 于 2024 年 3 月 25 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

6/10 一般

Alejandra

2024 年 3 月入住 1 晚

10/10 超赞

VICKY

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean comfortable hotel
2024 年 3 月入住 2 晚
RR 于 2024 年 3 月 18 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Mia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Luxurious yet affordable. Staff all accommodating and kind.
2024 年 2 月入住 1 晚
RR 于 2024 年 2 月 19 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Janine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
RR 于 2024 年 2 月 11 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

Sheree

与家人出行
满意：员工和服务
2024 年 1 月入住 1 晚
RR 于 2024 年 2 月 11 日 的回复
Thank you for rating our hotel.

10/10 超赞

Gordon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A stay with out coffee
It was a fast one night'er, but went well. The only thing was The cost to get a cup of coffee. In the past stays, coffee was part of our stay. The coffee in the room was poor, and only one cup, if that. What if you had a coupon for a cup of coffee for me and my wife. If I need more then I could buy it.
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 27 日 的回复
Thank you for staying. We appreciate your feedback and have shared it accordingly.

10/10 超赞

Reeve

满意：清洁度、员工和服务、住宿条件和设施
Location
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 27 日 的回复
Thank you for staying, we appreciate you!

6/10 一般

Stefania

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Room for improvement
the bed sheets were not clean there was only 2 towels for a room wt 2 beds no washcloths, the floors look unvacuumed for weeks.
2024 年 1 月入住 1 晚
RR 于 2024 年 1 月 24 日 的回复
Thank you for sharing your feedback, we strive to meet all of our guests' expectations, and we sincerely apologize that we failed to meet yours. We have shared your feedback with the appropriate leadership. Again, thank you and we wish you safe travels.

10/10 超赞

Nicole，Rancho Mirage

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
RR 于 2024 年 1 月 24 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施
Clean and nice
2024 年 1 月入住 1 晚
RR 于 2024 年 1 月 17 日 的回复
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time

10/10 超赞

Scott

2024 年 1 月入住 1 晚
RR 于 2024 年 1 月 17 日 的回复
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time

10/10 超赞

Luke

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
RR 于 2024 年 1 月 14 日 的回复
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 超赞

Assaf

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚
GM 于 2024 年 1 月 10 日 的回复
Thank you for staying, we appreciate you!

10/10 超赞

Marisol

2024 年 1 月入住 2 晚
GM 于 2024 年 1 月 8 日 的回复
Thank you, we appreciate you and wish you happy travels.

10/10 超赞

Sherri

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were meeting our son for his 24th birthday halfway between San Diego and San Luis Obispo. TO was the perfect spot for a quick overnight trip. The Courtyard was beautiful, affordable and very welcoming!!! Rooms were clean and the beds were COMFY!
2024 年 1 月入住 1 晚
GM 于 2024 年 1 月 8 日 的回复
Thank you for staying, we are so pleased you had a comfortable stay and enjoyed your visit!

8/10 还可以

Huiling

与家人出行
2023 年 12 月入住 1 晚
GM 于 2023 年 12 月 28 日 的回复
Thank you for staying, have a happy New Year!

8/10 还可以

Anne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel seemed clean but we got bit by fleas as soon as we walked in room 309. Didn’t realize this was a pet friendly place. You should designate one floor for pets and if it fills up that’s it, say you are booked up! staff gave us a nice discount but we won’t be back.
2023 年 12 月入住 2 晚
RR 于 2023 年 12 月 24 日 的回复
Thank you for sharing your feedback, we strive to meet all of our guests' expectations, and we sincerely apologize that we failed to meet yours. We have shared your feedback with the appropriate leadership. Again, thank you and we wish you safe travels.

8/10 还可以

ALMA

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 4 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Anne M，Los Angeles

满意：清洁度、员工和服务、住宿条件和设施
Staff was very attentive and responsive. Facilities were clean and welcoming.
2023 年 11 月入住 2 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

William

2023 年 11 月入住 3 晚
GM 于 2023 年 12 月 28 日 的回复
Thank you for sharing, have a Happy New Year!

10/10 超赞

Jessica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, nice room. Clean hotel
2023 年 11 月入住 1 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Lisa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved this place!! The staff were so helpful and friendly!!
2023 年 10 月入住 3 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Edward

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The Marriott in Thousand Oaks/Newbury Park
This hotel was very clean and comfortable. Their staff were friendly and helpful. I would definitely stay here again!
2023 年 10 月入住 1 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Samir

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clocktower Inn is right next door to the Mission and a 2 minute stroll from Main Street , which is blocked to through traffic and has plenty of shops and restaurants and bars. The prices in the area are a lot less than LA and the people are nice. Archaeological Museum next door is nice too. Cheers.
2023 年 10 月入住 1 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

bonnie

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Our only complaint was a very noisy air conditioning.
2023 年 10 月入住 1 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

sean

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was clean, quiet, and convenient. The room was very homey and parking was simple too. There were plenty of food options nearby as well as the bistro itself! Overall it was a great experience, and the staff was really friendly and helpful as well.
2023 年 9 月入住 1 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Jill

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
RR 于 2023 年 11 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Giuseppe

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
RR 于 2023 年 9 月 21 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

8/10 还可以

Roger

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean property. Had an issue with the 1st room assigned and the front desk immediately moved us into another room. Staff was great. A little disappointed that since COVID all of the hotels have discontinued having the lobby courtesy coffee available and only the Bistro "buy" coffee available for travelers. Otherwise, a very good stay (again) at this location.
2023 年 9 月入住 7 晚
RR 于 2023 年 9 月 21 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

2/10 糟糕

Todd，Adams

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Outdated /needs a remodel /the whole building stinks like a convalescent home old smelling and NO lights in the hotel room, NOR the DARK bathroom!! it was impossible to do my make up for the wedding that I had planned to be at, it was so miserable, old, dark, horrible outdated and very dead lobby as well. Bar was closed, no amenities. The ceiling was falling down in the shower Nasty shower curtains Never ever again!!!!!!!!
2023 年 9 月入住 2 晚
RR 于 2023 年 9 月 17 日 的回复
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I have shared your message with the Maintenace team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 超赞

Rebecca

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic hotel in great location.
Fantastic hotel in a great location. Staff was so awesome and our bed and room were so clean and comfortable.
2023 年 9 月入住 1 晚
RR 于 2023 年 9 月 21 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

10/10 超赞

Philippe

满意：清洁度、员工和服务、客房舒适度
2023 年 8 月入住 1 晚
RR 于 2023 年 9 月 4 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

10/10 超赞

GERALD

2023 年 8 月入住 1 晚
RR 于 2023 年 9 月 4 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

10/10 超赞

Manuel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
RR 于 2023 年 8 月 16 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

Samuel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staffs did not follow through to place shower chair in my room after I called twice to remind them before checked in.
2023 年 8 月入住 3 晚
RR 于 2023 年 8 月 16 日 的回复
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your feedback with the Leadership team.

10/10 超赞

Richard

2023 年 8 月入住 1 晚
RR 于 2023 年 8 月 10 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Citlali

满意：清洁度、员工和服务、住宿条件和设施
Excelente! Ayudaría tener un restaurante en forma y no solo una cafetería, pero es un excelente hotel
2023 年 7 月入住 1 晚
RR 于 2023 年 8 月 2 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Elda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
RR 于 2023 年 8 月 2 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Gil

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Relaxing
Awesome experience
2023 年 7 月入住 1 晚
RR 于 2023 年 8 月 2 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
2023 年 7 月入住 1 晚
RR 于 2023 年 8 月 2 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Marcia

2023 年 7 月入住 1 晚
RR 于 2023 年 8 月 2 日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

6/10 一般

Kristopher

满意：住宿条件和设施，员工和服务
Could be a lot better
We stayed for three nights. The hotel did not make up our room the first day until we asked at 5 pm. The second day we were out, they didn't make the room up at all. It would have been nice to at least get fresh towels and new coffee pods in the room. The TV in the room is in a weird place where you can't see half of it from the bed because the closet blocks it. This was particularly frustrating because the side you couldn't see is where the menu pops up, so you literally have to get out of bed to make a selection.
2023 年 7 月入住 3 晚
RR 于 2023 年 7 月 18 日 的回复
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your feedback with the Leadership team.