Located in Wells, The Swan Hotel is in the city center. Wells & Mendip Museum and Lake Village Museum are cultural highlights, and some of the area's attractions include Greenbank Pool and Royal Bath and West Showground. The Cheddar Gorge Cheese Co. and Cheddar Crazy Golf are also worth visiting.
Bristol International Airport (BRS) - 42 min drive
Restaurants
The Quarter Jack - 7 min walk
Fountain Inn & Boxers Restaurant - 5 min walk
The Globe Inn - 5 min walk
Fosso Lounge - 3 min walk
Cathedral Green - 1 min walk
About this property
The Swan Hotel
Transformed eco-certified hotel in the city center, renovated in 2017
At The Swan Hotel, you can look forward to a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, 15c A.D, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 bars and a gym.
Additional perks include:
Full breakfast (surcharge), self parking (surcharge), and 1 meeting room
A porter/bellhop, a 24-hour front desk, and free newspapers
Luggage storage, smoke-free premises, and a front-desk safe
Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Swan Hotel have perks such as 24-hour room service, as well as amenities like free WiFi and safes.
Extra amenities include:
Heating and portable fans
Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
Bathrooms with shower/tub combinations and free toiletries
Electric kettles, daily housekeeping, and desks
Awards and affiliations
Eco-Certified Property This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English, French, German
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Self parking on site (surcharge)
Limited onsite parking
Wheelchair-accessible parking available
Food and drink
Daily full breakfast available for a fee: GBP 15 for adults and GBP 7.50 for children
2 bars/lounges
A restaurant
Snack bar/deli
Restaurants on site
15c A.D
The Bar
Things to do
Gym
Family friendly
Free crib
Laundry facilities
Rollaway/extra bed (surcharge)
Snack bar/deli
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Business services
Conference space
Meeting room
Outdoors
Barbecue grill
Garden
Picnic area
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
2 buildings
3 floors
Banquet hall
Built in 1422
Renovated entire property - January 2017
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Free crib
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Toothbrush and toothpaste (on request)
Towels
Entertainment
TV
Food and drink
24-hour room service
Coffee/tea maker
Electric kettle
More
Desk
Heating
Iron/ironing board
Phone
Portable fan
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Check-out
Check-out before 10:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per day
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.50 for children
Rollaway bed fee: GBP 20.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
This property does not have elevators
Property is also known as
Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
The Swan Hotel Hotel
The Swan Hotel Wells
The Swan Hotel Hotel Wells
Best Western Plus Swan Hotel
Frequently asked questions
Is The Swan Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Swan Hotel?
Self parking is available for a fee. Limited spots are available.
What time is check-in at The Swan Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight.
What time is check-out at The Swan Hotel?
Check-out is at 10:00 AM.
Where is The Swan Hotel located?
Located in the heart of Wells, this eco-certified hotel is steps from Wells & Mendip Museum and Wells Cathedral. Vicar's Close and Ebbor Gorge are also within 5 minutes.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I loved every thing!
The hotel, the room we had, the staff -super friendly and helpful, the food, the location
I went there for a wedding, coming from USA!
Worth the trip!
English countryside ❤️
Beate
6/10 Okay
Ralph
Traveled with partner
Feb 12, 2023
Not a four star property front desk staff needs more training
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean.
Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too.
Our stay was cut short due to an emergency back home, but we will be back.
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Joanna
Stayed 1 night in Aug 2022
10/10 Excellent
Penelope
Aug 12, 2022
Penelope
Stayed 1 night in Aug 2022
10/10 Excellent
Tina
Aug 9, 2022
Liked: Cleanliness, staff & service, room comfort
Lovely stay
Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room.
Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn.
The staff were helpful, friendly and polite.
Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful