West Harrison Castle Hotels

"The room was clean but the bed sheets were burn, dirty and missed placed. The staff were not helpful.. and there was no parking space."

"My stay at the Renaissance Hotel in Harlem was honestly such a vibe. The location is perfect—right in the heart of everything, with easy access to food spots, shopping, and the energy Harlem is known for. The hotel itself felt modern and clean, and the aesthetic gave just enough luxury without feeling over the top. The room was comfortable, nicely designed, and had everything I needed for a relaxing stay. The bed? Super cozy—definitely gave me a good night’s sleep. I also appreciated how quiet it was, considering how lively the area can be. Customer service was solid. The staff was welcoming and helpful, making check-in and the overall experience smooth. You can tell they’re used to taking care of guests and keeping things running efficiently. If I had to point out anything, it would be that parking and pricing in the area can be a little tricky—but that’s just New York in general, not really on the hotel. The front desk staff will provide a list of parking garages that are nearby. Overall, I’d definitely stay here again. It’s a great mix of comfort, location, and style—perfect for a getaway, whether you’re visiting the city or just doing a little staycation."

"I had to pay for parking and that was the bad breakfast ever. No variety "

"Need more staff for both dinner and breakfast; there were not enough staff to help out "

"Bathroom needs more handicap approach. "

"yes "

"Really great stay very clean. Big room. Bathroom very lovely and for it to be in the Bronx is deft a hiding Gem!"

"It was great"

"Excellent hotel within 20 mins of Laguardia airport. Free shuttle included. Clean, staff was great!"