“No air conditioning in bedroom and a 10.5 tog duvet on the bed in summer. Couldn't have the window open as room was on the ground floor and the safety cable, designed to stop the window being opened more than a couple of inches, was broken and hanging off. After enduring a very uncomfortable night I asked the receptionist if the duvet could be replaced with a lighter one. She said she would speak to housekeeping and that perhaps they could supply a couple of sheets if a duvet was not available.……
“I think a lot of people has reviewed on this. But I can only said air conditioning system issue need to be fix. Otherwise it is hard for other customer wants to stay.
It is summer time and the air conditioning system not work. All you got is a fan will only have little help. Can you imagine stay in the room with 27C? And there is not compensation. Charging almost 100 pound per night, and it is the sleep environment we got.”