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关于巴吞鲁日红屋顶酒店的点评

2.5 out of 5
巴吞鲁日红屋顶酒店
11255 Boardwalk Dr, Baton Rouge, LA

点评

7.4

还可以

10 分 - 超赞。84 条好评，共有 261 条点评" "
8 分 - 还可以。75 条好评，共有 261 条点评" "
6 分 - 一般。45 条好评，共有 261 条点评" "
4 分 - 很差。30 条好评，共有 261 条点评" "
2 分 - 糟糕。27 条好评，共有 261 条点评" "

7.8/10

清洁度

7.8/10

员工和服务

7.0/10

服务设施

7.4/10

住宿条件和设施

6.8/10

环保

点评

4/10 很差

Miracle

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
First room was horrible. Moved to the room across and the a/c blew hot air all night.. good thing I only booked for 1 night
2024 年 5 月入住 1 晚

10/10 超赞

Tarius

满意：清洁度
2024 年 4 月入住 4 晚
Xao RediResponse Specialist 于 2024 年 5 月 3 日 的回复
Thank you for sharing your perfect rating with us, Tarius. Our staff at the Red Roof Inn Baton Rouge was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 糟糕

KAVIAN

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
OnielRediresponse Specialist 于 2024 年 5 月 1 日 的回复
Hi Kavian, We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Baton Rouge. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
Clean. Friendly staff.
2024 年 4 月入住 1 晚
Adraine Rediresponse Specialist 于 2024 年 4 月 22 日 的回复
Dear Mark, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BATON ROUGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and the friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 还可以

DIEGO

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s a good hotel, but maybe the employees at the front desk, could be more kind with the host
2024 年 4 月入住 3 晚
Toni-Ann RediResponse Specialist 于 2024 年 4 月 12 日 的回复
Dear Diego,Thank you for taking the time to complete our guest survey. I appreciate your 4/5 score after your stay at our Red Roof Inn Baton Rouge and your comments regarding our hotel. However, the issue you've brought to our attention regarding the interaction you had with our staff being unsatisfactory is regrettable. This is not the standard that Red Roof upholds. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 一般

Darren

与配偶出行
满意：员工和服务，清洁度
The shower floor was so slippery that you couldn’t stand up. I had to put the bath mat in the shower to stand on while I showered. Very dangerous
2024 年 4 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2024 年 4 月 7 日 的回复
Dear Darren,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baton Rouge. I am sorry that your experience did not meet your expectations, as you indicated that you found the bathtub o be slippery. This is regrettable to see. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 一般

brian

满意：清洁度
mostly not sketchy? a little rough around the edges but fairly clean and staff was polite.
2024 年 3 月入住 1 晚
Dannielle Rediresponse Specialist 于 2024 年 3 月 24 日 的回复
Dear Brian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BATON ROUGE. We are happy that the room was clean and the staff was polite, yet, we are sorry that the upkeep wasn't to your standard. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 超赞

Jessica

2024 年 3 月入住 1 晚
Toni-Ann RediResponse Specialist 于 2024 年 4 月 7 日 的回复
Hello Jessica,I am pleased to have had you as our guest at our Red Roof Inn Baton Rouge. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 还可以

Taijha

Good
2024 年 3 月入住 1 晚
LaTunde RediResponse Specialist 于 2024 年 3 月 12 日 的回复
Dear Taijha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BATON ROUGE. I'm so glad we earned your 4/5 score. At Red Roof we are overwhelmed to read that you had a good visit with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 一般

Felicia

与家人出行
满意：清洁度
不满意：服务设施
Hair dryer didnt work. Breakfast wasnt offered. It had a weird smell when walking in. People ranked of pot and stood outside amoking it.
2024 年 3 月入住 1 晚
LaTunde RediResponse Specialist 于 2024 年 3 月 14 日 的回复
Dear Felicia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baton Rouge. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with no breakfast available, the weird odor you encountered and all the other concerns that mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 超赞

Jacob

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
For last minute rooms, it was good
2024 年 3 月入住 1 晚
Dannielle Rediresponse Specialist 于 2024 年 3 月 6 日 的回复
Dear Jacob,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BATON ROUGE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that our rooms were good during your stay with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,DannielleRed Roof ManagementRediResponse Specialist

4/10 很差

Shannon

To give me another stay… my Room wasn’t clean
2024 年 2 月入住 1 晚
Dannielle Rediresponse Specialist 于 2024 年 3 月 3 日 的回复
Dear Shannon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BATON ROUGE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. For further inquiries please contact the front desk staff. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

10/10 超赞

Robinson

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Samantha Rediresponse Specialist 于 2024 年 2 月 23 日 的回复
Thank you for your positive rating, Robinson. The staff at the Red Roof Inn Baton Rouge and I were over the moon when we saw your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 超赞

Denis

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Samantha Rediresponse Specialist 于 2024 年 2 月 23 日 的回复
Thanks for sharing this perfect rating, Denis. The staff at the Red Roof Inn Baton Rouge and I were so glad we earned 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 一般

Gerald

BREAKFAST NO JIUCE AND MUCH OF ANYTHING
2023 年 6 月入住 1 晚

6/10 一般

Janet

满意：员工和服务
There were roaches running around inside
2023 年 6 月入住 1 晚

4/10 很差

YOLANDA

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel stinks, bathroom and carpets. Awful !
2023 年 5 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very disappointed
I don't know which was worse the dead roach in the bathroom or the live one doing laps around my suitcase. Needless to say, the place was filthy.
2023 年 5 月入住 1 晚

2/10 糟糕

Christina

与家人出行
满意：员工和服务，清洁度
You advertised Breakfast. Eggs is a part of the American Breakfast. Also, one morning out of Coffee. Another on the weekend NO Breakfast set up! Sausage looked like nothing I could eat! I suspect it was cat!!! First got to room 90 degrees, after knowing we were checking in. Smelled like Water Damage. Microwave was not working nor the telephone or the coffee machine. If working NO coffee or creamer/sugar to be found!!!! I want to be reimbursed!!!
2023 年 5 月入住 3 晚

4/10 很差

Jade

与家人及幼儿出行, 与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The hall ways were extremely hot.
2023 年 5 月入住 1 晚

6/10 一般

Frédéric

与家人出行
满意：员工和服务
不满意：客房舒适度，清洁度
Vraiment très moyen.
L’accueil a été sympathique, cependant la chambre demanderais une rénovation. L’ensemble est assez poussiéreux. La literie n’est pas très confortable. Ok pour une nuit, mais pour le même tarif, je pense que l’on peut trouver mieux.
2023 年 5 月入住 1 晚

2/10 糟糕

Tramiecia

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Had roaches in the bed.
2023 年 5 月入住 2 晚

2/10 糟糕

真实旅客

与家人出行
不满意：员工和服务，清洁度
Rooms were absolutely disappointing. Ours was dirty, restroom mirror had dry toothpaste on it and bugs crawling up the wall and did I mention the beds were small. Drainage from the shower was extremely slow and to make things worse, the toilet clogged. (3am) Staff had no plunger and was not at all willing to accommodate in anyway until they saw us downstairs at 4am packed and ready to leave. At that point we were offered another room, a little too late as we were already dressed, upset and basically just done with the hotel itself.
2023 年 4 月入住 1 晚

8/10 还可以

Sovannary

与家人及幼儿出行
满意：员工和服务，清洁度
Should change at least one meal for breakfast every day or every two days
2023 年 4 月入住 2 晚

2/10 糟糕

William，Blairsville

不满意：住宿条件和设施，服务设施
2023 年 3 月入住 4 晚

8/10 还可以

Shaquita

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Property was clean and smelled great
2023 年 4 月入住 1 晚

6/10 一般

Sidney

与家人出行
满意：员工和服务，清洁度
Confirm the area before you book. Out of hotel’s control, but there was homeless loitering next door. The room itself was ok. It actually had a larger fridge and cook top for those looking for longer stays. The AC had been turned off so when we first entered the room, it smelled quite unpleasant. Thankfully this improved with air flow.

2/10 糟糕

Ronisha

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible and will definitely not be returning.
My stay was horrible. When I first checked in the hotel was very humid and hot. Once in my room, there was blood stains on the bathroom floor and food left around the room. I called to the front desk and was moved to a different room. Once placed there I noticed there wasn’t a smoke or co2 detector on the wall. Even though there was a whole and wires sticking out the wall where it should have been. When I woke the next morning there was roaches in the bathroom. As I looked around the room I noticed the was over 30+ all around my room. Which inched in my bag. When I went to report it to the front desk I was told “ oh you saw them”. There was no surprise in their voice that I had seen multiple roaches. When I asked to speak with the manager I was told they would not be there till Tuesday and this was a Monday that my family and I stayed there. I was beyond flabbergasted that it was a Monday morning and not one manager was present and could not be reached.
2023 年 3 月入住 1 晚

2/10 糟糕

Patricia

与家人及幼儿出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Bed was dirty when sheets were pulled back. Room smelled and strange people on bikes asking for things drug dealers across the street
2023 年 2 月入住 1 晚

8/10 还可以

Stefan，Apache Junction

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very clean place in good condition. When I checked in in the evening I was greeted by a very nice receptionist. I was able to park my car in front of the window, I was a little bit concerned about some suspicious people hanging around the parking lot but the receptionist advised me that there is a video surveillance system. Continental breakfast was good, nice breakfast area.

2/10 糟糕

Jeremy

There were tweakers all over the parking lot we went to a different hotel
2023 年 2 月入住 1 晚

6/10 一般

donatella

2023 年 2 月入住 1 晚

2/10 糟糕

Gumaro

2023 年 2 月入住 1 晚

4/10 很差

Nancy

不满意：住宿条件和设施
You get what you pay for
Hotel was no frills and room was substandard. One lamp on the desk - none at bedside. Not even a plastic cup for water and no water at reception or breakfast. Smelled stale and musty. Vent system off in room at arrival. It was cheap and you get what you pay for
2023 年 2 月入住 1 晚

8/10 还可以

Jerry

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Very reasonably priced
2023 年 1 月入住 2 晚

4/10 很差

Virgil

不满意：清洁度、住宿条件和设施、客房舒适度
Not worth the price.
Room obviously had not been well cleaned. Definitely not vacuumed. Bits of paper here and there on the floor. Dirty wash cloth in drawer. Candy wrappers in another drawer. furniture had lots of chips on front. Not one single hanger for clothes. Not one single cup/glass to even get water to take pills. One switch in bathroom for lights and fan. Fan very noisy and loud. Wakes partner up when going to bathroom in the middle of the night. No coffee maker. No info about amenities or how to use tv. No local channels, no news or weather. Breakfast was OK but limited choices not fruit, but only three small tables so people standing and eating from counter. Overall makes me doubt whether I will ever stay at another Wyndham Baymont
2023 年 1 月入住 1 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、客房舒适度
2023 年 1 月入住 1 晚

8/10 还可以

Susith

与家人出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Cleaning didn't happen between days. A few breakfast options.

10/10 超赞

Nanda Kishore

与家人出行
满意：清洁度、员工和服务、服务设施
Didn’t like the heavy smoky smell when we entered the room. The comforters Had what looks like cigarette burned holes here and there. But otherwise for the ⭐️ ⭐️ star hotel, i think it looks good
2022 年 12 月入住 1 晚

2/10 糟糕

Hasin

2022 年 12 月入住 1 晚

10/10 超赞

Larry

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚

8/10 还可以

Kenneth

满意：服务设施，清洁度
不满意：员工和服务
Convenient to area visiting.
2022 年 11 月入住 1 晚

8/10 还可以

Rachel

2022 年 11 月入住 1 晚

4/10 很差

Janice

与配偶出行
不满意：服务设施
First room we got smelled like smoke so they switched us. Then at 2am someone tried to get into our room. They assigned it to someone else thinking it was vacant. Also no continental breakfast. Just a bag containing water, juice, a bar and fruit cup.
2022 年 10 月入住 1 晚

8/10 还可以

Kirsten

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Value was okay for the price
The stay was okay. There were a couple of things- a desk in the room with no chair to sit at. Refrigerator opens the wrong way to actually access it since it is wedged between the kitchenette and the bed (yes doors can be reversed). No bedside lamps, only that can lights in the high ceiling so you can’t have a person reading without being a nuisance to the other. There were either rust or fecal in the bathtub and a dead roach on the floor because they didn’t sweep behind the door. And cigarette burns in the bedspread…in a no smoking hotel.
2022 年 10 月入住 1 晚

8/10 还可以

Jamie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We showed up around 10pm and the front desk man was so polite. He greeted me was pleasant and answered my questions I had without attitude which I have experienced a lot on our road trip. There was 5 of us all together and only 2 towels so I called and asked for more. I had no issues getting more towels which other hotels have told us to deal with it. The only thing I did not like was the area. People walking around everywhere. But the man assured us we were safe. The room was clean the only thing was the beds were pretty small. But other than that it was a nice stay.
2022 年 9 月入住 1 晚

6/10 一般

Karl Michael

与家人出行
So lala
Schade war, dass das Frühstück nur als Doggy Bag erhältlich war. Der Fön im Zimmer ging nicht und es gab auch keinen Ersatz von der Reception.
2022 年 8 月入住 1 晚

8/10 还可以

Altara

商务旅客
满意：客房舒适度，员工和服务
2022 年 9 月入住 3 晚

10/10 超赞

Brandi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚

10/10 超赞

Asuncion

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
El hotel muy bueno para descansar, pero como venimos de un viaje tan largo esperabamos que nos dieran el desayuno que estaba incluido y fue muy decepcionante encontrar solo cafe. De acuerdo a la reserva se pueden dar cosas to go, colocarlas en la habitacion en la nevera o pasar una encuesta con lo que ofrecerán el dia siguiente que debe ser entregada y respondida en el check in y tener una bolsa lista por habitacion
2022 年 8 月入住 1 晚