2/10 Terrible
Brittany S.
Jun 7, 2025
Liked: Communication
Disliked: Cleanliness, check-in, location, listing accuracy
This was the worst experience. We waisted our first day of vacation, after traveling for 13 hours, trying to resolve issues. After a full week we still have no resolution, no one reached out from VRBO in any capacity. We immediately noticed there was no cold air blowing and reached out asking for help. After being told "its never had AC" even tho AC was on just blowing hot air. I was told "we wouldnt list that the camper had new tires and we wouldnt list if it had AC, its never been a problem for anyone before". Mind you, while we are talking we are sitting in a hot vehicle in a hot parkinglot. The ad on VRBO never said there was no air/AC. On our vacation there was a geat waive and regularly high 80s-90s. It felt 100 in the passenger seat, I got burnt before we set foot out of the car.When I reached out to VRBO I was told that had nothing to do with them and I should reach out to Expedia. I was flabbergasted. Could not believe I was rudely being turned away with no sympathy and no sorrys.VRBO helped in no way after I asked repeatedly for a refund or someone to reach out to help us find another vacation rental since ours did not have AC nor bathroom which was stated in our rental. When we left our vehicle we left it at the buisness address were told we needed to take it and drop it off at random buisness further away. I still cant beleive it but when I showed up to drop off vehicle the worker came out and told me I needed to move it and it was not suppose to be there.
Brittany S.
Stayed 7 nights in May 2025