格兰达泰瑞士品质酒店

"Good airport shuttle bus and hotel staff are very helpful "

"Good, but there's no mini bar in the room, now is 2025 not 1990, why no mini bar? Crazy"

"Good"

"我訂了帶廚房的雙床房間，房間很大，有一間、兩張雙人床睡房、客廳、客廳有梳化也有一張單人床、有一個三角型可供雙人用的大浴缸、有淋浴間、有獨立洗手間、雙洗手盤、廚具整潔乾淨，房間總計有70-80平方。"

"Oh my God, Dolce by Wyndham Milan Malpensa is a huge hotel group in the world. But this hotel spreads False propaganda , cheats client by denying client’s reservation two times and ask room guests to pay for their free shuttle bus. My families, friends and I have booked 7 rooms of Dolce by Wyndham Milan Malpensa over Hotels.com in June. We choose this hotel because the hotel shows it offers free shuttle bus to airport. I also have written to this hotel to reserved 12 seats of free shuttle bus by email. But Honeydette De Vera, Front Office Manager of this hotel responsed me they don’t offer free shuttle bus for group reservations. I think the hotel proclaim they offer free shuttle bus is False propaganda because they don’t offer free shuttle bus to all their room guest. Besides, we are not a group because the hotel doesn’t offer special price for us. Hotel always offer better price for group. But I don’t want to argue with them. I have tried to reserved only 8 seats of free shuttle bus of this hotel, departing at 9:45 of November 5 by mail again. The other 4 paxes of us can grab a taxi to airport. Julieta Dalla Costa, staff of Front Office dept. responsed me “We do confirm the availability for the Transfer as your request.” That means we have reserved 8 seats of free bus successfully. We have checked-in around 9:30 PM of November 4. The staff of Front Office told us they don’t admit we have reserved 8 seats of free shuttle bus departing at 9:45 of November 5 and there "