I chose this hotel specifically because of the advertised amenities, particularly the air conditioning, which was crucial due to my wife’s health condition.
Firstly, the most pressing concern was the lack of climate-controlled air conditioning in our room, despite it being clearly stated in the room description. Instead of a functioning air conditioning system, the master bedroom was equipped with three fans, one of which was barely connected and could not provide adequate cooling. These fans merely circulated hot air around the room, making the environment uncomfortable and unsuitable, particularly given my wife’s health condition that made it difficult for her to handle excessive heat. Secondly, upon entering the master bedroom, we were appalled to find ants on the bed, indicating a lack of cleanliness. Finally, the room description also mentioned a living room, which was a key factor in our decision to book this particular accommodation. However, what we encountered was a kitchen with a pull-out sofa—hardly the living room we were led to believe we would have. These discrepancies between what was advertised and what was provided were not only disappointing but unacceptable. As a paying customer, I expected that the services and amenities advertised will be provided, especially when those amenities have direct implications for health and safety.
