“My stay at The Westin Rishikesh left me with mixed impressions. While the property itself is well maintained and located in a beautiful setting, the level of service provided by the Front Office was deeply disappointing and fell significantly below the standards one would reasonably expect from a luxury hospitality brand.
Throughout my stay, customer service appeared to be a low priority for the Front Desk team. There was a noticeable lack of professionalism, attentiveness, and guest-focused……
“The wifi was pathetic, no internet on the wifi whatsoever, even I have to get addition data packs on my airtel network to use the internet at night, but then too, airtel signal is also very weak in there. I have not seen such bad wifi network in any 5* hotels I've stayed, please spend some money and upgrade your wifi/speeds as this is not cheap hotel and people expect good wifi, specially when travelling. We booked classic room as it was only available at that time. The room was good, service……
“Stay was perfect services are top notch staff was very polite and helpful. View from garden was absolutely fantastic. Breakfast was really tasty and pool was clean. Will come again and recommend to everyone to stay at least once.”
“This year, in April, my wife and I spent two weeks at the hotel. The hotel has an ideal location, right in the heart of Tapovan, making it close to everything, yet still very quiet on a side street. The hotel also has a very nice restaurant, which we recommend ordering from – you can not only enjoy delicious food there but also admire the beautiful views from the rooftop terrace. The hotel room was spacious and very comfortable, including the bathroom – everything worked perfectly, everything……