2/10 糟糕
Hubert
2025 年 3 月 23 日
While I understand the need for non-refundable policies (non-committal bookers, snow conditions etc), I would have expected the hotel to offer some flexibility given the exceptional circumstances when Heathrow airport was closed due to a fire. This could have been offered as a refund or a credit to stay at the hotel at another date, however the hotel offered no flexibility despite the circumstances. Book with caution.
Hubert
2025 年 3 月入住 2 晚