住宿服务设施

关于新奥尔良市中心雅乐轩酒店的点评

3.5 out of 5
新奥尔良市中心雅乐轩酒店
225 Baronne Street, New Orleans, LA

点评

8.4

很好

10 分 - 超赞。561 条好评,共有 1000 条点评" "
8 分 - 还可以。215 条好评,共有 1000 条点评" "
6 分 - 一般。104 条好评,共有 1000 条点评" "
4 分 - 很差。61 条好评,共有 1000 条点评" "
2 分 - 糟糕。59 条好评,共有 1000 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

woo,japan

不满意:员工和服务
not very comfortable for business trip. not very comfortable for business trip.
2017 年 12 月入住 8 晚

2/10 糟糕

Taaqiya

满意:员工和服务
While the staff was very nice we were incredibly disappointed with the accommodations. We were first placed in a room that the toilet was not working, we informed front desk prior to leaving out for our event. We returned to the room tired and ready to rest, but the toilet still had not been fixed. So then we again notified the front desk. After some time we were informed the problem was unable to be fixed and were moved to a different room, extremely exhausted from the days travel we gathered our things. The next room was extremely funky stale smelling which was unbearable, we immediately called front desk to be moved to a different room. We were informed that there were no other rooms available, but they did send someone up to clean the room. After the cleaning the funky stale smell was okay to stay the night. We got up early and checked out a day earlier than intended. We will never stay at Aloft New Orleans Downtown again it is either overpriced for the quality of the place.
2024 年 5 月入住 2 晚

10/10 超赞

Edgar

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service an location close to restaurant good
2024 年 3 月入住 3 晚
Customer Service 于 2024 年 5 月 21 日 的回复
Edgar, thank you for your kind words. The team at Aloft New Orleans Downtown is thrilled you appreciated our service and convenient location. We look forward to welcoming you back!

10/10 超赞

Jacob

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 5 月 16 日 的回复
Jacob, thank you for your excellent rating of Aloft New Orleans Downtown! We're thrilled you had a great experience and look forward to welcoming you back.

10/10 超赞

Jacob

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is our place we love to stay when we go to Nola. The ladies that work at the front desk remember our name when we walk up. Everyone is always extremely friendly and make sure that we are always taken care of. We would highly recommend this location for anyone that wants to stay close to bourbon and nice places to go eat.
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 15 日 的回复
Jacob, it's uplifting to know that Aloft New Orleans Downtown is your preferred choice when visiting Nola. We take pride in our team members at the front desk who remember your name and provide excellent service. It's fantastic that you appreciate the proximity to Bourbon and the wonderful nearby dining options. Your generous recommendation is greatly appreciated. We look forward to your next visit.

10/10 超赞

AJ

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome room! Will stay again!
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 10 日 的回复
AJ, such wonderful feedback! It's exciting to hear that you thoroughly enjoyed your stay at Aloft New Orleans Downtown. We earnestly anticipate your return for another awesome experience.

10/10 超赞

Nasser

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 5 月 9 日 的回复
Nasser, thank you for your feedback. We're thrilled to hear you had a pleasant stay with us at Aloft New Orleans Downtown. We strive for excellence and it's always exciting when our guests have a superb experience. Looking forward to welcoming you back for another great experience.

10/10 超赞

Ashley

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience! China gave phenomenal customer service during the check in and check out process.
2024 年 5 月入住 2 晚
Customer Service 于 2024 年 5 月 8 日 的回复
Ashley, it's wonderful to hear about your exceptional experience at Aloft New Orleans Downtown! We're thrilled that China provided top-notch service during your check-in and check-out. We will certainly pass along your kind words. We hope to welcome you back in the near future.

4/10 很差

Aisha Monique,Philadelphia

不满意:清洁度
They changed my card twice
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 5 月 8 日 的回复
Aisha, your concerns about the billing process are taken seriously. It is regrettable to learn about your experience. We endeavor to offer transparency and accurate information for all our guests and your feedback is appreciated and will be considered moving forward. We appreciate your patience and look forward to having another chance to better serve you next time.

10/10 超赞

Leyla

满意:住宿条件和设施,清洁度
There was not many option in the breakfast
2024 年 5 月入住 1 晚
Customer Service 于 2024 年 5 月 4 日 的回复
Leyla, we appreciate your perfect rating and feedback about Aloft New Orleans Downtown. We're delighted to know you had a great stay, even though the breakfast variety wasn't up to your expectations. We're continually working on our breakfast offerings and we're grateful for your suggestion. Looking forward to welcoming you back soon!

10/10 超赞

Bunna Aellisa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 5 月 1 日 的回复
Bunna, it's wonderful to hear that you had a five-star experience at Aloft New Orleans Downtown. We appreciate your feedback and look forward to welcoming you back for another excellent stay with us. Thank you for choosing our hotel!

6/10 一般

Keva

与配偶出行
满意:清洁度、员工和服务、服务设施
Hotel is perfectly located. 4 minute walk to street cars & Bourbon Street. Common areas appear very clean, however our bathroom seem like it was falling apart. Shelf for towels almost out the wall, tissue holder, also needed tightening and shower. We also received a downgraded room, which we were not pleased with. Hopefully someone reaches out to rectify this soon.
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Keva, we appreciate your feedback. It's great to hear you found our location convenient for your needs. Regarding your room and its facilities, we're sorry for any inconveniences encountered during your stay with us. We deeply value your satisfaction and assure you that the concerned departments are working diligently on enhancing guest experiences. We hope to have the opportunity to turn your experience around on your next visit.

10/10 超赞

adriana maria

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was great, the hotel is very centrally located, we walked everywhere or took the street cart that passed nearby. The room was very clean, as well as the common areas. The staff could be a little friendlier, but otherwise would recommend it.
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 28 日 的回复
Adriana, thank you for sharing your positive experiences at Aloft New Orleans Downtown. We're thrilled that you valued our central location and found every space, including your room, to be immaculate. Your feedback on the friendliness of our team members is duly noted, and steps will be taken to ensure we maintain a welcoming environment. We look forward to hosting you again and continually exceeding your expectations.

10/10 超赞

Tarla

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 29 日 的回复
Thanks, Tarla! It's outstanding your time at Aloft New Orleans Downtown was fantastic. We can't wait until your next visit!

10/10 超赞

Aniya

2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 25 日 的回复
Thank you for sharing your perfect rating with us, Aniya!It's wonderful to see how much you appreciated your time at Aloft New Orleans Downtown! We want everyone to feel right at home at Aloft New Orleans Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 很差

Michelle

与配偶出行
不满意:住宿条件和设施,清洁度
I was in a room that leaked water from the roof. I was placed on my last day in a better room, this wasn’t fair at all!! I have photos and video footage and I am expecting to hear from someone today
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 5 月 1 日 的回复
We are sorry to hear there was a leak in the room during the stay and understand how this matter caused an inconvenience while in stay. We want to make sure each stay with us is memorable for all of our guests. We will reach out to you at our earliest convenience to rectify.Kindest,Pernella HarneyFront Office Manager

10/10 超赞

Dena

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
This hotel is very nice and clean, check in was easy and quick! I’d say the only downfall was the parking. We had to park across the street and walk in the rain. It’s not convenient parking at all. Besides that it was a great stay and I will be staying their next time I come.
2024 年 1 月入住 2 晚
Customer Service 于 2024 年 4 月 23 日 的回复
Dena, your kind words on the enjoyable stay you had at Aloft New Orleans Downtown are truly appreciated. It's fantastic to hear you found the hotel to be pleasant and the check-in process efficient. Regarding your feedback about the parking arrangement, we understand the potential inconvenience this can present and we continually strive for enhancements where we can. We appreciate your understanding in this matter. Nevertheless, it's incredibly rewarding to hear that you are planning a future visit and we're looking forward to welcoming you back.

10/10 超赞

Sandy

与配偶出行
满意:服务设施
Great spot, great value.
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 23 日 的回复
Sandy, it's fantastic to hear that you recognized the value we aim to provide at Aloft New Orleans Downtown. We're glad you found our location to be ideal and we look forward to welcoming you back for another delightful stay.

10/10 超赞

Jordan,London

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel close to the french quarter, very spacious
2024 年 4 月入住 3 晚
Customer Service 于 2024 年 4 月 14 日 的回复
Jordan, thank you for sharing your experience at Aloft New Orleans Downtown. We're delighted to know our prime location near the French Quarter was convenient for your exploration. Your comments regarding our spacious interiors are greatly appreciated. We look forward to welcoming you back during your next visit to the city.

10/10 超赞

Kenny

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Satisfied with everything overall.
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 4 月 11 日 的回复
Kenny, it's heartening to hear of your overall satisfaction with your stay at Aloft New Orleans Downtown. Your kind words embody the experience we aim to provide to every guest. We're looking forward to welcoming you back in the future.

4/10 很差

Steven

与配偶出行
满意:服务设施
不满意:清洁度、员工和服务、住宿条件和设施
Location of hotel is excellent - just on the fringe of the French Quarter and close for walking to Bourbon Street and surrounding area. Front desk staff - need training on customer relations. If you don’t like your job - find another one. We had to change rooms as there was no AC and our room was 80 degrees. Maintenance Engineer - what a fantastic man. Advised us that we should not have been given this room and helped us change rooms. Hats off to him as he made a hot situation better. Great location - great rooms - great maintenance engineer - front desk staff were not client friendly to know that a happy client is a repeat client !
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 9 日 的回复
Steven, thank you for taking the time to share your feedback. We're glad to hear you enjoyed our strategic location and the professionalism of our maintenance engineer. However, it appears there were some aspects of your stay, such as the initial room comfort and interaction with the front desk, that didn't measure up to your expectations. We're constantly striving to improve our guests' experiences and rest assured, your comments will be used constructively. We hope we can welcome you back in the future, demonstrating our dedication to excellence in customer service.

8/10 还可以

Summer

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was unaware about the $150 deposit upon arrival, i was told i should receive it back though. Other than that everything was fine
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 9 日 的回复
Summer, thank you for choosing to stay at Aloft New Orleans Downtown. We appreciate your feedback and apologize for any confusion regarding our deposit policy. We're pleased to hear that apart from this, everything met your expectations. Looking forward to having you with us again in the future.

10/10 超赞

Joseph,Cleveland

与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
We stayed four nights without any issues. The hotel was clean and modern. The beds and pillows were very comfortable. The hotel was within walking distance to Canal Street, Bourbon Street, and the Riverfront Market (about a mile one way). We would definitely stay here again.
2024 年 4 月入住 4 晚
Customer Service 于 2024 年 4 月 9 日 的回复
Joseph, it's delightful to learn that your four-night stay at Aloft New Orleans Downtown met your expectations for cleanliness, comfort, and convenience. We're thrilled you found the bedding to your liking and our location beneficial to fully enjoy the city's main attractions. It's great to know you'd consider visiting us again. We'll be waiting to welcome you back for another memorable stay.

8/10 还可以

Manuel

与家人出行
满意:服务设施
Friendly front desk , clean property, great location!
2024 年 4 月入住 2 晚
Customer Service 于 2024 年 4 月 6 日 的回复
Manuel, it's great to hear that you appreciated the warm welcome from our front desk team at Aloft New Orleans Downtown, as well as enjoyed the cleanliness and location of our establishment. Thank you for your kind words. We hope to see you again soon!

10/10 超赞

Shannon,seatac

满意:员工和服务,清洁度
Amazing place
2024 年 3 月入住 4 晚
Customer Service 于 2024 年 4 月 5 日 的回复
Shannon, we're thrilled to hear that your stay at Aloft New Orleans Downtown was top-notch! It's wonderful when our guests connect with our hotel to create such memorable experiences. We're eager to welcome you back for another incredible stay.

10/10 超赞

noelle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Definitely worth the valet parking charge. In and out with such ease! Quiet and wonderful hotel, adjacent to so many great parts of NOLA! Staff were super nice and polite. Had a problem with the dumb TV and 15 minutes later a very nice gentleman had it fixed!
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 4 月 4 日 的回复
Noelle, it's great to hear that you valued the convenience of our valet parking feature at Aloft New Orleans Downtown. We're thrilled that the tranquility of our location complemented your visit. Your compliments on our team members' politeness are appreciated, and we're pleased that they addressed your TV issue swiftly. We hope to welcome you back to our hotel during your next adventure in New Orleans!

6/10 一般

David

满意:员工和服务
2024 年 4 月入住 1 晚
Customer Service 于 2024 年 4 月 4 日 的回复
David, thanks for taking the time to rate your stay. Without any specific comments about your experience, we can't completely understand where we fell short or exceeded expectations. We invite you to share your insights for us to enhance our services. Hope to have the chance to serve you better in the future.

10/10 超赞

Kina

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This Aloft is perfect! I love that we can always walk to areas that interests us...you wouldn't be disappointed with this hotel!
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 4 月 2 日 的回复
Kina, thank you for your glowing review! We're thrilled you found Aloft New Orleans Downtown's location convenient for your explorations. Your satisfaction is our biggest reward. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 超赞

Tyler

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very great place! Would stay over and over again!
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 4 月 1 日 的回复
Tyler, it's thrilling to hear you have such high praise for Aloft New Orleans Downtown. Knowing you would choose us repeatedly is a testament to the wonderful experience we aim to provide. We cannot wait to welcome you back for another enjoyable stay.

10/10 超赞

Prentiss

The entire experience was amazing. Definitely will be back
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 31 日 的回复
Prentiss, we are thrilled to read your glowing comments about your experience at Aloft New Orleans Downtown. It truly brightens our day knowing that we made such a positive impact on your stay. We look forward to welcoming you back in the future!

10/10 超赞

Brittney,Spanish Fort

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Great staff.
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 31 日 的回复
Brittney, it's wonderful to see your glowing feedback about Aloft New Orleans Downtown. We're delighted that you appreciated our aesthetic and found our team members to be exceptional. We look forward to your next visit!

10/10 超赞

Miriam

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay. The staff was friendly and I had an easy check in. The rooms were nice and clean. I love the modern look of the hotel. I would definitely recommend staying here.
2024 年 3 月入住 4 晚
Customer Service 于 2024 年 3 月 31 日 的回复
Miriam, it's a delight to learn about your enjoyable experience at Aloft New Orleans Downtown. We're thrilled you appreciated our efficient check-in process, cleanliness, and contemporary design. Your recommendation means a lot to us. Our team members extend their gratitude for your warm words. We're looking forward to welcoming you back in the future.

8/10 还可以

Mario

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good for the price. Almost $500 less than some surrounding hotels. The room is simple. Clean and welcoming. The bed and pillows sucked lol but the city view we had from the 15th floor was awesome.
2024 年 3 月入住 4 晚
Customer Service 于 2024 年 3 月 29 日 的回复
Mario, it's great to know that you found Aloft New Orleans Downtown to be good value and appreciated its cleanliness and inviting atmosphere. We're glad you enjoyed the impressive cityscape from the 15th floor. We recognize your comments regarding your bedding preferences and thank you for bringing it up. Your input will be invaluable as we continuously strive for our guests' comfort. We hope to see you again to better serve your accommodation needs.

10/10 超赞

Ursala

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 30 日 的回复
Ursala, we're thrilled to see your high rating for Aloft New Orleans Downtown. It's rewarding to know you enjoyed your stay with us. We look forward to welcoming you back for another excellent stay soon.

10/10 超赞

Alondra

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Service was great ! Hotel was really pretty !
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 22 日 的回复
Alondra, we're thrilled you enjoyed your stay at Aloft New Orleans Downtown! It delights us to hear you found our hotel visually appealing and the service to be superb. Thanks for choosing us, we hope to welcome you back soon!

10/10 超赞

LaToya

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
The property was beautiful, front desk ladies were amazing, and the room and view were beautiful. Every staff member I encountered was so friendly. A very refreshing trip.
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 22 日 的回复
LaToya, thank you for sharing your wonderful experience at Aloft New Orleans Downtown. We're delighted that our stunning property and your room with a view contributed to your enjoyable stay. It warms our hearts to know that our front desk team members were accommodating and everyone you encountered displayed genuine friendliness. We're glad to have added a refreshing touch to your trip and eagerly await your return visit.

10/10 超赞

Shenelle

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly and helpful.
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 22 日 的回复
Shenelle, it's truly wonderful to learn that you appreciated the warm assistance provided by our team members at Aloft New Orleans Downtown. Thank you for taking a moment out of your day to share your experience. We hope to see you again on your next trip to the area!

10/10 超赞

Velvet

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very specious and clean rooms!! Definitely my "go-to" hotel when I'm in NOLA
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 20 日 的回复
Velvet, it's fantastic to hear that Aloft New Orleans Downtown is your "go-to" hotel when you're in NOLA! We're thrilled that our spacious and immaculate rooms meet your expectations. We eagerly await your return on your next trip to the city.

10/10 超赞

Brittany

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was the best everyone was very helpful, kind, and professional.
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 19 日 的回复
Brittany, it brings us immense joy to hear that you appreciated the diligent efforts of our Aloft New Orleans Downtown team members. Their dedication to exceeding the expectations of our guests is truly what sets us apart. We sincerely look forward to sharing more memorable experiences with you on your next visit.

2/10 糟糕

Jodi,Novi

与配偶出行
满意:服务设施,清洁度
不满意:住宿条件和设施,员工和服务
Room given to us had ZERO windows. Nice room. Nice hotel. Claustrophobic & went to ask if we could have a room with a window was told no. Will NOT stay here again without the guarantee we will have a window! The website said NOTHING about no windows in some rooms!
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 21 日 的回复
Jodi, we regret to hear about your recent stay. While we endeavor to offer a variety of rooms to cater to all preferences, we understand your concern with natural light. We will consider your remarks about room descriptions on our booking channels to ensure transparency. We would be grateful for a second chance to demonstrate the excellent service for which we are known.

10/10 超赞

Eric

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking is a little inconvenient
2024 年 3 月入住 3 晚
Customer Service 于 2024 年 3 月 18 日 的回复
Eric, thank you for your feedback. At Aloft New Orleans Downtown, we acknowledge that our parking situation might not suit everyone. We are continuously looking for ways to improve guest convenience and service. Looking forward to welcoming you back for another stellar stay.

10/10 超赞

Krystal

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
GREAT LOCATION
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 21 日 的回复
Krystal, it's fantastic to hear you appreciated the prime positioning of Aloft New Orleans Downtown. We trust this added value to your visit and we hope to welcome you back soon. Enjoy your day!

10/10 超赞

Mekiyah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved every second! Extremely friendly staff , easy parking , and very clean rooms.
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 13 日 的回复
Mekiyah, it's delightful to know you enjoyed every moment at Aloft New Orleans Downtown! Your compliments on our team members' friendliness, convenient parking, and pristine rooms are much appreciated. We look forward to your next stay with us.

10/10 超赞

Sedrena

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love love love. I’m staying there everytime we go
2024 年 3 月入住 3 晚
Customer Service 于 2024 年 3 月 12 日 的回复
Sedrena, your enthusiastic words about Aloft New Orleans Downtown make our day! It's wonderful to hear that we've become your go-to choice for all your stays. Can't wait to welcome you back on your next visit.

6/10 一般

shyonda n

与配偶出行
不满意:住宿条件和设施
The tv would go in and out, the installation was terrible, the door in the room can lead to the other room. I like the bar, the pool table area, lobby clean and spacious.
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 11 日 的回复
Shyonda N, we appreciate you taking the time to share your feedback. We're sorry to hear about the inconveniences you faced regarding the television and room layout. Rest assured, we are continuously striving to enhance our guest experiences and will take your feedback into consideration. It's rewarding to know that you enjoyed our bar amenities and common areas. We hope we can welcome you back in the near future for an improved stay.

10/10 超赞

Erica

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a beautiful hotel with lovely staff. It’s so close to everting too.
2024 年 3 月入住 3 晚
Customer Service 于 2024 年 3 月 15 日 的回复
Erica, we greatly appreciate your positive words. Your praises of Aloft New Orleans Downtown's aesthetic and its convenient proximity to local attractions is gratifying to hear. It's wonderful to know our hardworking team members contributed to making your stay enjoyable. We look forward to the opportunity to serve you again.

10/10 超赞

Michael

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Had a great stay! Enjoyed the location and nearby dining options. The staff was SUPER professional and helpful. Rooms and facility were very nice. Planning to come back!
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 10 日 的回复
Michael, we're thrilled to hear that you had a memorable stay at Aloft New Orleans Downtown. Our team members' professionalism, the enjoyable location, and our delightful dining options seem to have had a positive impact on your experience. We're grateful for your feedback about our rooms and facilities and we're excited to welcome you back in the future!

10/10 超赞

Kennedi

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Customer Service 于 2024 年 3 月 10 日 的回复
Kennedi, thank you for choosing Aloft New Orleans Downtown and for your top rating. We are thrilled that you enjoyed your stay and we can't wait to welcome you back again in the near future.

10/10 超赞

STACEY

满意:清洁度、员工和服务、住宿条件和设施
Stayed March 5-8. The room was nice and clean. The hotel was surprisingly quiet even with kids playing in the hallway.
2024 年 3 月入住 3 晚
Customer Service 于 2024 年 3 月 10 日 的回复
Stacey, thank you for sharing your experience at Aloft New Orleans Downtown. We are delighted to hear that you enjoyed our clean rooms and peaceful atmosphere, even amidst the lively activity. We hope to have the chance to welcome you back soon. Safe travels!

2/10 糟糕

Daniel

与配偶出行
不满意:清洁度、员工和服务、住宿条件和设施
The room temperature was 78— they did nothing about it. Booked a king room, was given a room without a window. Fire alarm went off at 8am, we went down 17 flights of stairs with ZERO EXPLANATION on what was going on. Horrible customer service, dirty hotel. And HOT
2024 年 3 月入住 1 晚
Customer Service 于 2024 年 3 月 9 日 的回复
Daniel, it's clear your recent stay didn't meet your expectations, which we deeply regret. We acknowledge potential issues regarding the room's configuration and climate controls. Ensuring guest comfort remains our utmost priority. The incident with the fire alarm truly seems unsettling, and although we have safety measures in place, communication seems to have fallen short. As for your comments on service and cleanliness, we strive to provide an excellent experience for every guest, and it's evident we missed the mark this time. Please consider giving us another chance to better serve you in the future.