2/10 糟糕
huo
与家人及幼儿出行, 与家人出行
2025 年 1 月 13 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager downstairs. They told me to contact the third party (Expedia). I quickly reached out to Expedia, and they informed me that I could pay the difference (the $160 fee for Sunday night would be treated as a penalty) and change my reservation to Saturday check-in (with a new charge of $230). However, everyone kept shifting responsibility and insisted on charging the penalty fee (the entire cost of Sunday night as a penalty). I simply wanted to move the date one day earlier, not cancel the reservation, and I was willing to pay the price difference since Saturday was more expensive than Sunday, but they refused. The entire experience was very disappointing, and I am also dissatisfied with Expedia’s service. I would advise others to be extra cautious when booking to avoid a negative travel experience.We did not check in for that night, but the charge was still applied as usual.