4/10 很差
Bo
与家人出行
2025 年 8 月 18 日
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
Upon entering the room, the mold smell was impossible to miss. At night, when the air conditioner came on, it was very clear that is where the mold smell was coming from so we slept with no AC. In the morning, we had sore throats and itchy eyes. It is impossible to believe that hotel staff was not aware of this problem since they obviously go into the rooms. Upon checkout, they asked me how everything was, and I let them know about the issue, and they very politely advised me that because we booked through Expedia, they couldn’t do anything for us. Notably, I did not ask for anything, I was just letting them know so they could fix it for the next guests, but I was surprised to hear that had I booked direct, they would have compensated me in some way, but couldn’t because of 3rd party booking.
Importantly, we found out, via email at 10 PM, that the front desk closed at 11 (while eating a late dinner close by) so I got up from our table and rushed to the hotel to grab the room card before they closed (which is why I had not been in the room prior to 11). That would’ve really been nice to know sooner because, had I not checked email, we would’ve had nowhere to stay that night and I have personally never heard of a cutoff for check in time at a large hotel. The beds felt like rigid cardboard, unlike all other Hampton Inns I have stayed at. Everything else was great, but they should train cleaning staff to advise management of smells and should periodically check rooms for mold.
Bo
2025 年 8 月入住 1 晚