2/10 Terrible
Mareese M.
Nov 15, 2021
Disliked: Cleanliness, check-in, communication, location, listing accuracy
NO CHECK IN ?? TERRIBLE!!!!
AVOID AVOID AVOID If I could rate minus 10 I would have. I completely trusted STATZ vetting process and seems I have been scammed (looks like I'm not the first) I have been charged for an accommodation that I never had the opportunity to stay in as the host/owner/property manager never released to me how to be in contact with them directly and DID NOT provide any access to property information what so ever. No record of the property I have paid for in My Trips on STAYZ, no contact from owner/property manager and the accommodation listing removed from the site. The only link I had to the host/property manager was through an email, that provided the address only, that my computer security stated was unsafe to follow the host link. I contacted STAYZ who have said it is now a dispute between my self and the host/property manager. For whom I have no contact information. I'm now attempting to dispute the transaction via my bank. WHY SHOULD I HAVE TO spend more needless time sorting this all out? I still live in hope that the owner of the property will do the right thing and contact me to transfer the cost 100% - total refund! Over $500 for Nothing.
Mareese M.
Stayed 4 nights in Nov 2021