2/10 糟糕
Aria
团体旅客
2025 年 7 月 19 日
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
We were given a bathroom outside of our room, which is not what we agreed to upon selection or payment. We had to use a bathroom in the hallway with a separate key. Our AC was dripping water and caused puddles, but nobody answered our calls or messages about it and nobody was at the desk to help us with this. We had to use our towels to soak up the puddles, and we also could not get replacement towels because nobody answered our messages. The curtain rod was broken as well, and it smelled of paint so thick it was nauseating. The worst of all was that the front door of the hotel was also locked at night, and my friend and I got stuck outside after dark. We were not told it would be locked, we were not provided a passcode to get in, and we were not given a key for the front door. We attempted again to message and call to no avail. We only ended up inside because we found an unlocked door elsewhere on the property. It’s also alarming that if the doors are *supposed* to be locked for safety with no staff there, that there are any doors unlocked on the property. This presents another danger to the guests. Getting locked out because of their lack of information and communication is very dangerous, especially for young girls traveling internationally. Would not recommend here.
Aria
2025 年 7 月入住 2 晚
