4/10 Malo
Jasmine M.
22 jul. 2025
No le gustó: Limpieza
Honest Review of Our Seaside Sparkling Pool Stay – July 2025We stayed at this property last week for our children’s swim competition in the Stuart area. While there were some positives, there were also several significant concerns that affected our overall experience.Pre-Arrival Communication & Listing Accuracy:About four days prior to our arrival, I contacted the host to confirm sleeping arrangements, as the listing indicated the home accommodated 10 guests. I had noticed from the photos that only 8 actual beds were shown and asked whether the couches were sleeper sofas. The host then admitted the listing was incorrect and that the house only truly accommodated 8 people. We were offered an air mattress or a cancellation. Given that we were traveling during a busy swim competition, last-minute changes were not a feasible option.I communicated with the host, who was receptive to finding a solution. He agreed to provide cots for the extra two guests. The day before our arrival, the property manager, Cary, called me directly and was very transparent. He was unsure exactly how to make everything fit comfortably but promised to try his best. He was extremely responsive and accommodating, which I appreciated.Check-In Experience:Upon arrival, Cary met us at the house—thankfully, as the digital check-in instructions were not working and I had not received a reply through the platform’s messaging system. Cary gave us a tour, showed us where the extra beds and linens were, an
Jasmine M.
Se hospedó 4 noches en julio de 2025