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关于希尔顿图卢姆里维耶拉玛雅全包度假村的点评

4.5 out of 5
希尔顿图卢姆里维耶拉玛雅全包度假村
Carretera Cancun Tulum 307, Tulum, QROO

点评

8.2

很好

10 分 - 超赞。609 条好评，共有 1151 条点评" "
8 分 - 还可以。248 条好评，共有 1151 条点评" "
6 分 - 一般。143 条好评，共有 1151 条点评" "
4 分 - 很差。87 条好评，共有 1151 条点评" "
2 分 - 糟糕。64 条好评，共有 1151 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

4/10 很差

Adrianne

团体旅客
不满意：住宿条件和设施，服务设施
This is not representative of what I expected of a Hilton. The hardware is decent but the software is terrible. The hotel logistics was a mess, design and layout poor, service mediocre at best. Examples include the very very infrequent cars that travel between your hotel room and the main lobby where most of the facilities and restaurants were. Toilets in the common area were extremely dirty with pee on the toilet seat at most times. Although it was all inclusive, they do not serve alcoholic drinks past 12am. Worst was, one of the nights the wifi stopped and guests had to pay for data.
2023 年 11 月入住 5 晚
Hotel Manager 于 2023 年 12 月 3 日 的回复
Dear guest,Thank you for taking the time to share your feedback, it is very important to us. We are very concerned that the service you received was anything less than exceptional, as we take great pride in creating remarkable experiences. Please ensure that we will take your observations to each of the teams you have mentioned in order to make our guests stay seamless.Do not hesitate to contact us directly if you would like to add any other comment. It would be our privilege to have you back and regain your trust.Sincerely,Felix SchlokatHotel ManagerHilton Tulum Riviera Maya All-inclusive Resort

10/10 超赞

Yoandris

满意：清洁度、员工和服务、住宿条件和设施
Amazing.
2024 年 5 月入住 5 晚

10/10 超赞

Irene

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 4 晚

2/10 糟糕

Anisha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bed sheets didnt grt change
2024 年 5 月入住 4 晚

4/10 很差

Daniel

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This trip was very disappointing for a highly rated “All inclusive” resort. The property was in disrepair in many places, from cracks in the stairs, to dirty lounge cushions at every poolside, damaged cement walkways, and to top it off not ONE hot tub/jacuzzi was fully operational. Either the temperature was faulty and cold, or the bubble switches completely broken. Also, the restaurants were subpar with minimal space for reservations.
2024 年 4 月入住 3 晚

8/10 还可以

April streeter

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is definitely a resort for relaxing . I wish they had more entertainment for adults and just overall things to do on the resort . But everyone was helpful, place was clean and beautiful. The food was decent ,I would say they need more Vegan options but overall I enjoyed my stay.
2024 年 5 月入住 3 晚

10/10 超赞

Freeman

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience..I had a great time here.
2024 年 4 月入住 2 晚

10/10 超赞

Tosha Ajaykumar

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 4 晚

10/10 超赞

Cynthia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it!
2024 年 5 月入住 4 晚

6/10 一般

Natalie Sophia

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I definitely had higher expectations taking is consideration it’s a 5 star Hilton. The hotel itself it’s very nice, looks brand new; however, it still has a lot to improve. The activities are very limited, the food was not good, the drinks are definitely watered down (atleast it felt like they were), and service was okay (not all but some of the staff seemed annoyed to help), the beach area it’s small, and the hotel has 6 or 7 pools but music and entertainment was only provided in one of them which would get very crowded. Overall, I would give the experience a 6/10.
2024 年 5 月入住 2 晚

8/10 还可以

Devon D

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing. Food at restaurants could be better but other than that I’d def come back.
2024 年 5 月入住 3 晚

10/10 超赞

Denisha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I came here for my husbands 40th birthday and it was a surprise and we definitely had a great time the staff was very friendly and attentive and made sure we had reservations to the restaurants for dinner and they sent bottles of wine and champagne to our room with cake they checked on us daily to see if we needed anything it was a great experience I booked a room in the enclave so it came with special perks like the lounge a certain pool area and the check in process was very smooth didn’t have to do anything with the front desk they welcomed us with a cold towel because it was very hot in Mexico I would definitely recommend and go back I would recommend more activities they had a few but definitely could of been more and longer times to entertain the guest
2024 年 5 月入住 3 晚

2/10 糟糕

Kayla

不满意：员工和服务
2024 年 5 月入住 3 晚

8/10 还可以

Orin，Chandler

满意：清洁度、员工和服务、住宿条件和设施
Property is amazing. The only downside is, the beach is not much of a beach.
2024 年 2 月入住 5 晚

10/10 超赞

Cynthia Margarita

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! The staff were amazing and the food selections were delicious. We got to meet one of the chefs and it was a great experience to be able to thank him for the meal. Would definitely stay here again.
2024 年 4 月入住 4 晚

10/10 超赞

Mark Allen Curi

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Felt so welcomed in this place, the views were amazing and the location was pretty isolated. The rooms were nice but did find cockroaches multiple times but other than that, it was a great experience.
2024 年 4 月入住 6 晚

10/10 超赞

Cristiano

2024 年 4 月入住 3 晚

10/10 超赞

Karina

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Third time is Tulum and by far the best hotel I’ve stayed at. Staff is amazing, beautiful views/amenities, food was good, drinks were great. Next time I’m in Tulum I’ll definitely be back.
2024 年 4 月入住 4 晚

10/10 超赞

Mikel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property. The food was amazing, the staff were very hospitable. Overall a great experience.
2024 年 4 月入住 6 晚

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really nice property with super helpful and friendly stuff. Only two things were annoying, too many people were smoking, even after the waiter asked them to stop, they did not care and continued smoking/vaping when kids were around. The noise level from some guests is unacceptable! Next to two bachelorette parties in our building, our room neighbors starting building something during the night including hammers and electrical drills. We informed guest service and security made them stop for 30min, afterwards they continued. The guests moved out the next day, but still a very unpleasant experience. Other than that, our stay was perfect, with great food and awesome views. Snorkeling is fun, too and a lot to do for kids! Highly recommend this property!!
2024 年 4 月入住 6 晚

10/10 超赞

Amrei Pascale

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
More shopping options with less pricey merchandise. Room should have hand shower. Showers do not drain well.
2024 年 4 月入住 5 晚

10/10 超赞

Vintage

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay, would recommend to anyone and I’m definitely staying here when I come back!!
2024 年 4 月入住 5 晚

10/10 超赞

Taras

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience and cooperative stuff
2024 年 4 月入住 7 晚

10/10 超赞

Monea

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Omg this was a wonderful vacation. Thank you so much this country the natives were so kind and Devine. The structure of this resort was beautiful! I can’t wait to bring my family. I have to give a big shout out to Julian he checked us in he was lovely and made us feel welcomed. Now Martin the bellboy was a tremendous help and sought to all my needs. I thank you for keeping my friend and I safe and making sure our taxis came and got us safely. We miss you already. Now the spa was amazing and we had two gentle men who helped us book our spa and treated us like La familia. Juan Mazaba & Andres. You both personality and warm ness you both blessed me! At the spa Ms. Eva she was so beautiful it was my 30th birthday she sung to me in Spanish and it was so special I was sobbing. Thank you so much ! My fav bartenders Oscar ! And Otoniel drinks and professionalism was phenomenal thank you guys ! Lastly , Israel he took care of us for breakfast thank you for serving us. This resort was a true blessing and it was magical I will be returning next year with my family !! 10 stars the food , the drinks , the views , structures , vibes , people , no complaints I loved it loved it ! Thank you !
2024 年 4 月入住 3 晚

10/10 超赞

Vanessa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved staying at Hilton tulum for my honeymoon! Everyone was very friendly and helpful!
2024 年 4 月入住 4 晚

10/10 超赞

RAUL

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very amazing place. Food wasnt that great.
2024 年 4 月入住 4 晚

10/10 超赞

Eric

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing scenery and even better service.
2024 年 4 月入住 3 晚

10/10 超赞

Donnie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything, the food was 5 star, the staff was top notch and the resort we didn't want to leave. Thank you for a wonderful experience.
2024 年 3 月入住 9 晚

10/10 超赞

Fredresha

与家人及幼儿出行
满意：住宿条件和设施，清洁度
不满意：服务设施
The food was horrible .need more activities great place just to relax . Transportation shuttles horrible . I will never come back .
2024 年 2 月入住 3 晚

4/10 很差

Amy

满意：清洁度、员工和服务、住宿条件和设施
Our ice machine was not working. And we are big ice lovers, especially in Mexico. For the exception of the Asian restaurant all the food was served cold, which we complained about on numerous occasions.
2024 年 4 月入住 5 晚

8/10 还可以

Halida

满意：清洁度
Everything is been OK
2024 年 2 月入住 4 晚

10/10 超赞

Desiree

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This resort was absolutely BEAUTIFUL. The stay was a 10/10. So very welcoming staff was amazing rooms were fresh & clean. HOWEVER, the food was a 4/10 the restaurants the had were not the greatest in food taste buffet had the same stuff every morning.
2024 年 4 月入住 4 晚

10/10 超赞

Dalana

2024 年 4 月入住 4 晚

4/10 很差

Alex

不满意：清洁度、服务设施、住宿条件和设施
Rocky beach, poor food variety, I would not go there again.
2024 年 4 月入住 9 晚

8/10 还可以

Trevor

满意：清洁度、员工和服务、住宿条件和设施
Actual resort property is beautiful. The views are unmatched. Weird you can't see any of the resorts from the street though which I guess I like. The food is just ok. For the price you pay, the food/menu can definitely do much better in regards to flavor and availability. Also keep in mind the resort is a good distance away from Tulum center, so you just have to keep that in mind whenever you decide to leave the hotel to explore and do excursions.
2024 年 4 月入住 4 晚

10/10 超赞

Shawn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Naren

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This resort although pretty new functions like a well oiled machine. Offers the perks and elite experience that Hilton is usually known for. Food and drink options are plenty while being diverse. Both dine in and buffets offer a wide selection. Our main reason for selecting this resort is due to its Kids friendly approach to activities and stay. They have a day care for 4 years and older kids as well as separate section for teen kids.
2024 年 4 月入住 5 晚

10/10 超赞

Brittany

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This resort was amazing. The food, drinks and staff were all incredible. The resort facilities were great and all very well kept. The rooms were beautiful and the shuttle to and from the lobby was really convenient. I would definitely book at this resort again the service was unmatched.
2024 年 2 月入住 5 晚

10/10 超赞

Elizabeth

2024 年 4 月入住 6 晚

10/10 超赞

Anabely

满意：清洁度
2024 年 4 月入住 3 晚

8/10 还可以

Brandon

与家人及幼儿出行, 与家人出行
满意：员工和服务、服务设施、住宿条件和设施
This Hilton provided an excellent experience for our family. It offers superb facilities for children, exceptional food, and outstanding service. The beach area is well-maintained, though it’s advisable to wear swim shoes due to the rocky ground. The pools are also well-kept, but the services provided for cabana rentals could require more attention. The only area for improvement is room cleanliness, which did not meet our standards. Housekeeping services were inconsistent, and the showers needed more attention before our checking-in. Despite these issues, the overall experience was remarkable, and I would definitely recommend it.
2024 年 3 月入住 7 晚

10/10 超赞

Jasmine

满意：清洁度、员工和服务、住宿条件和设施
The best vacation I ever had staff was amazing and I will definitely come back also my best birthday
2024 年 4 月入住 4 晚

2/10 糟糕

Angel

团体旅客
满意：服务设施
It wasn’t the best experience
2024 年 3 月入住 4 晚

8/10 还可以

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Darryl Andre

满意：清洁度、员工和服务、住宿条件和设施
Everything
2024 年 4 月入住 3 晚

2/10 糟糕

Maria del Carmen

与家人及幼儿出行
不满意：服务设施，员工和服务
Muy malas instalaciones para personas con dificultades moviles, el transporte tardaba y en una ocasión nunca llegó, la peor experiencia, nunca volveremos a ese hotel
2024 年 4 月入住 2 晚

6/10 一般

Devin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

10/10 超赞

Preetesh

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great all-inclusive resort.
2024 年 3 月入住 9 晚

8/10 还可以

Nkeiruka Noni

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
My stay at the Hilton Tulum Riviera Maya was amazing. The property is absolutely gorgeous and the rooms are spacious. Breakfast was great and had so many options. I wish we got to try more restaurants for dinner but reservations go very fast. I think it would be better to allow people to book daily rather than weekly. Staff was friendly for the most part but sometimes would disappear if you asked them for something. Towels and room service took exponentially long. But overall great experience and great for relaxation!! If you want entertainment this is not the resort for you!
2024 年 4 月入住 3 晚

10/10 超赞

SUSANA

满意：清洁度、服务设施、住宿条件和设施
Padrísima nuestra estancia, por supuesto que recomiendo que visiten, todo el personal muy amable.
2024 年 3 月入住 3 晚