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|Origin Airport||Capital Intl.|
|Destination Airport||O'Hare Intl.|
|Airlines Serving||Air Canada, Air China, All Nippon Airways, American Airlines, Asiana Airlines, Austrian Airlines, Cathay Pacific, China Eastern Airlines, Delta, EVA Airways, Emirates, Ethiopian Airlines, Hainan Airlines, Japan Airlines, Korean Air, Lufthansa, Qatar Airways, Swiss International Air Lines, Turkish Airlines, United|
I haven’t flown American Airlines in years. I was pleasantly surprised.
The plane was old
Cabinet floor is not very clean and has lots of dusts.
Wi-Fi was terrible. I paid 3 times but it barely worked for the whole flight.
The food on United Flights is terrible. No fruit or vegetables. Lots of starch and fillers. Bathrooms could be cleaned mis flight. Not enough bathrooms in economy for long flights. Always a line. Chinese staff refuses to speak my native language Chinese with me because I am not racially Chinese.
lost one of my luggage again!
Your survey needs at least a middle category between the smiley and frowny faces!! One toilet was nonfunctional at start-up. They ran out of red wine BEFORE lunch! The one hour of wifi was outrageously priced ($5 or 700 miles) if all had gone well, more so given that it was extremely slow one could get nothing to load. By the time I finished accessinf info about the letters of recommendation I had to write, my time had run out!
The only downfall was the Chinese Govt. having military demonstrations on departure, closing airspace and delaying flight. The airline was very helpfull. THX
as majority of travelers were Chinese with many could not speak English, it would be helpful if the staff can help them. Some staffs were nice, yet others did not have good service attitude.