It sucks when planes break and you can make your connecting flight. Staff did everything they could to make sure none of us missed the next flight, even thru several gate changes, Re ticketing other passengers, etc. Some passengers were really angry, but there are a holes everywhere. The female that waited on me at the ticket counter, couldnt see her name cause the badge was flipped over. I would say mid 20's, dark hair, round face with cute little blingy pins on her uniform, was calm, collected, understanding and stilled smiled in the wake of all those people! The other female, maybe mid 40's, bilingual, dark hair, glasses, she had a presence about her that took charge, watched over all of us, walked us back and forth through all the gate changes, smiled, was courteous and even still had a great sense of humor all the while performing her job with ease and skill.