Lanzarote Luxury Vacations

..

Property needed maintenance eg walkways, pools, floor tiles in room, bath/shower updates required. Generally becomming tired. Not all restaurants / bars on site available Staff helpful and freindly Breakfast and dining area excellent

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

The WiFi in room 1012 was useless , we complained twice to no avail

..

Property needed maintenance eg walkways, pools, floor tiles in room, bath/shower updates required. Generally becomming tired. Not all restaurants / bars on site available Staff helpful and freindly Breakfast and dining area excellent

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

Property needed maintenance eg walkways, pools, floor tiles in room, bath/shower updates required. Generally becomming tired. Not all restaurants / bars on site available Staff helpful and freindly Breakfast and dining area excellent

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.