Lanzarote Luxury Vacations

..

All staff were amazing especially Pedro and another male reception staff who I didnt catch name of, kids absolutely loved it, nothing negative to say, will definitely be back

Beautiful hotel. Lobby and Piano bar stunning. Pool area good and general facilities were very good. A little tired in places but didn’t detract from the general ambiance. The food however was immensely disappointing. We were adults only so had access to Blue Moon and the Bistro Bar. Blue Moon was lovely but the food at the buffet was cold and at times unappealing. The food served à la carte was cold and lacked flavour. The main buffet restaurant was bland and very busy as often the buffets in Ai hotels are. Salads were good and nice selection but hot food was boring and bland. The carbonara was inedible on two occasions. The snack bar was chicken nuggets and burgers. The only thing that was nice here were the nachos and guacamole. We couldnt get booked in to any of the other à la carts other than El Vulcan so can’t comment on them. El Vulcan was good but had no atmosphere which detracted from the food experience. It was a very large area with only 4 tables occupied We were there for 5 nights which was enough. I wouldn’t have wanted to stay much longer given the food quality. Animation team were great. Entertainment OK. Cava and wine good. Our company enjoyed the cocktails and coffees at Mikes Coffee.

The WiFi in room 1012 was useless , we complained twice to no avail

..

All staff were amazing especially Pedro and another male reception staff who I didnt catch name of, kids absolutely loved it, nothing negative to say, will definitely be back

Beautiful hotel. Lobby and Piano bar stunning. Pool area good and general facilities were very good. A little tired in places but didn’t detract from the general ambiance. The food however was immensely disappointing. We were adults only so had access to Blue Moon and the Bistro Bar. Blue Moon was lovely but the food at the buffet was cold and at times unappealing. The food served à la carte was cold and lacked flavour. The main buffet restaurant was bland and very busy as often the buffets in Ai hotels are. Salads were good and nice selection but hot food was boring and bland. The carbonara was inedible on two occasions. The snack bar was chicken nuggets and burgers. The only thing that was nice here were the nachos and guacamole. We couldnt get booked in to any of the other à la carts other than El Vulcan so can’t comment on them. El Vulcan was good but had no atmosphere which detracted from the food experience. It was a very large area with only 4 tables occupied We were there for 5 nights which was enough. I wouldn’t have wanted to stay much longer given the food quality. Animation team were great. Entertainment OK. Cava and wine good. Our company enjoyed the cocktails and coffees at Mikes Coffee.

..

The WiFi in room 1012 was useless , we complained twice to no avail

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.