Matra Pet-friendly Vacations

We had an amazing stay in your stunning hotel. Everything was perfect, the staff were delightful and helpful as well. I will definitely stay again and recommend it to all of our travelling friends. Thank you for your hospitality.

Had a great stay at the Allora. Lovely hotel. Hope to return.

We had an amazing stay in your stunning hotel. Everything was perfect, the staff were delightful and helpful as well. I will definitely stay again and recommend it to all of our travelling friends. Thank you for your hospitality.

False Advertising Regarding Room Category (Grand Apartment): We reserved and paid for the "Grand" apartment category, marketed and depicted in photos on Expedia as a private, full 1-bedroom apartment. Upon arrival, we were placed in an open loft layout with no separate bedroom partition. When raised with on-site management, they claimed we were required to "confirm in advance" if we wanted a separate bedroom—a restriction mentioned nowhere in the listing description or booking terms. 2. Refusal of Advertised Housekeeping / Clean Towels: The property listing explicitly advertises "Daily housekeeping upon request" without any fees, conditions, or exclusions stated. During our five-night stay, we simply requested an exchange for clean towels (not even a full room cleaning), and the front desk flatly refused to accommodate us. 3. Undisclosed, Severe Construction Noise: Extensive construction work took place directly outside the property starting early every morning, persisting continuously straight through the weekend. No notice was provided by the property or Expedia prior to our stay, making restful sleep impossible.

Very nice quirky hotel, reminded me of a small version of The Grand Budapest hotel from the Wes Anderson movie including bell boy dressing the part. The Coco Cocktail bar was very Moulin Rouge too, and the cocktails were really good, only criticism was the music was played really loud of an evening, and the room seemed set more relaxed than pumping dance tracks, but hey I’m 50 and they are playing to a younger audience I think lol. The spa was a little disappointing, our gold status gave us access, and we went in first night to be told it was closing in 30 minutes, we tried again the next day and it was closed fully for maintenance all the way till the end of our 4 night stay. Our first room was really nice, but the air conditioning didn’t work correctly outside it was 35c and the room wouldn’t go below 24c, we complained 4 times in total over first 2 days , they tried sending a guy and adjusting at front desk, but in the end had to move us, the second room had same size bed but square footage was much smaller and bathroom smaller, but it was a trade off we took as this room although still wouldn’t drop to the 19c we set , would go to 22c…on the very last morning when the outside temp was mid 20’s we did notice it as last drop to 19.2c, but we were about to checkout then. All in all though a very nice and perfectly located hotel with very polite staff, would stay again, just maybe not in the height of summer.

False Advertising Regarding Room Category (Grand Apartment): We reserved and paid for the "Grand" apartment category, marketed and depicted in photos on Expedia as a private, full 1-bedroom apartment. Upon arrival, we were placed in an open loft layout with no separate bedroom partition. When raised with on-site management, they claimed we were required to "confirm in advance" if we wanted a separate bedroom—a restriction mentioned nowhere in the listing description or booking terms. 2. Refusal of Advertised Housekeeping / Clean Towels: The property listing explicitly advertises "Daily housekeeping upon request" without any fees, conditions, or exclusions stated. During our five-night stay, we simply requested an exchange for clean towels (not even a full room cleaning), and the front desk flatly refused to accommodate us. 3. Undisclosed, Severe Construction Noise: Extensive construction work took place directly outside the property starting early every morning, persisting continuously straight through the weekend. No notice was provided by the property or Expedia prior to our stay, making restful sleep impossible.