Issue Date: October 28, 2025 

Key Information for Travelers Impacted by Hurricane Melissa  

Expedia Group and its brands, Expedia, Hotels.com and Vrbo, have activated emergency travel waivers and policies to assist travelers affected by Hurricane Melissa. 

For Airline and Hotel Reservations: 

How To Get Help:  

• Visit the Expedia Customer Service Portal 

• Visit the Hotels.com Customer Service Portal 

• Our Customer Care teams are available 24/7 for any necessary assistance with travel arrangements. 

For Vrbo Reservations: 

• Extenuating Circumstances Policy: Vrbo has activated this policy for eligible areas in Jamaica and The Bahamas. 

• Notification for Eligible Travelers: If your reservation qualifies, you will receive an email from Vrbo explaining the next steps. 
• For Additional Help: Visit the Vrbo Customer Service Portal 

For further details and updates, please monitor our Customer Service Portals and relevant communications. For more detailed information on hurricane preparedness, please visit our complete guide: Hurricane Preparedness Tips. 

Frequently Asked Questions (FAQs) 

1. What are the emergency travel waivers? 

Expedia issues emergency travel waivers that allow travelers to change or cancel their reservations without penalties due to unforeseen events like Hurricane Melissa.  

2. How can I access the Customer Service Portal? 

You can access the Customer Service Portals for Expedia, Hotels.com and Vrbo by visiting the following links: 

• Expedia Customer Service Portal 

• Hotels.com Customer Service Portal 
• Vrbo Customer Service Portal

3. How will I know if my Vrbo reservation is covered? 

If your reservation qualifies for the Extenuating Circumstances Policy, Vrbo will send an email notification outlining the next steps. 

4. Does the Extenuating Circumstances Policy cover all issues related to Hurricane Melissa? 

While this policy applies to qualifying areas impacted by Hurricane Melissa, not all situations may be covered. Review the specific details provided by Vrbo in your email notification. 

5. How does Expedia Group support disaster relief? 

Expedia Group responds to disasters on a case-by-case basis by activating giving campaigns and matching employee donations to verified nonprofits aiding relief efforts. 

6. What if I have other questions or need assistance? 

For any additional inquiries or support, please contact our Customer Care teams who are available 24/7 to assist you.